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This is my report from the MGADIAG. Someone please help. RRS feed

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    When i try to activate windows, it keeps telling me that it has been blocked from microsoft. I recently bought this computer off of craigslist and it just had windows 7 ultimate installed. i have the keycode and all but no disk. When i went though the test of authenticity on the microsoft website, it said it was a genuine copy. I dont know what else to do. All the people on the tech team on the phone dont seem to know what im talking about and get annoyed and tell me to call them back, so theyre no help.







    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XK8VD-9Y68P-RFQ43
    Windows Product Key Hash: qkKDrV1ANhCoArbkBoRcTF7CJuY=
    Windows Product ID: 00426-065-3651204-86785
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {E9B56A9E-9A07-4834-A9F3-5E04F7E8A095}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E9B56A9E-9A07-4834-A9F3-5E04F7E8A095}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RFQ43</PKey><PID>00426-065-3651204-86785</PID><PIDType>5</PIDType><SID>S-1-5-21-3352372988-4179306846-381512904</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR110E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0130J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20070718000000.000000+000</Date></BIOS><HWID>7BBB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5D65FE14D58F586</Val><Hash>BAoDbPc0n8rFHidSDI0n88MWyd0=</Hash><Pid>89388-707-0270147-65625</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-065-365120-00-1033-7600.0000-2952010
    Installation ID: 020362587263640883646995480823857442303594621143098326
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RFQ43
    License Status: Initial grace period
    Time remaining: 16500 minute(s) (11 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/28/2010 8:12:01 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:26:2010 13:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAABAAAAAgABAAEAeqgSc757gOEE40aDVgeqzxrFhAuy5e5pKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC Sony VAIO
      FACP Sony VAIO
      HPET Sony VAIO
      BOOT Sony VAIO
      MCFG Sony VAIO
      SLIC Sony VAIO
      TMOR Sony VAIO
      APIC Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO


    Courtney Hubbard
    Thursday, October 28, 2010 12:18 PM

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    "CourtneyMarie86" wrote in message news:d87a1e1b-754c-41cb-8b03-4e7cb4f48e85...
    When i try to activate windows, it keeps telling me that it has been blocked from microsoft. I recently bought this computer off of craigslist and it just had windows 7 ultimate installed. i have the keycode and all but no disk. When i went though the test of authenticity on the microsoft website, it said it was a genuine copy. I dont know what else to do. All the people on the tech team on the phone dont seem to know what im talking about and get annoyed and tell me to call them back, so theyre no help.







    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XK8VD-9Y68P-RFQ43
    Windows Product Key Hash: qkKDrV1ANhCoArbkBoRcTF7CJuY=
    Windows Product ID: 00426-065-3651204-86785
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
     
    I'm sorry to have to tell you that the install of Windows 7 on this machine is not a legal one - it's a counterfeit based on an MSDN key (please read the eBay Keys sticky at the head of the forum index page).
    I suspect that your computer came with Vista Home Premium, ad is still licensed for that - check the COA sticker on the case, and see what it says.
    You should either demand a refund from the vendor (if you can still find them) or see if Sony are prepared to send you a set of Recovery disks for your computer, with which you can reinstall the original operating system.
    You could also purchase a legal license for Win 7 , and do a reformat/reinstall with that license.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, October 28, 2010 8:17 PM
    Thursday, October 28, 2010 1:04 PM
    Moderator

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    "CourtneyMarie86" wrote in message news:d87a1e1b-754c-41cb-8b03-4e7cb4f48e85...
    When i try to activate windows, it keeps telling me that it has been blocked from microsoft. I recently bought this computer off of craigslist and it just had windows 7 ultimate installed. i have the keycode and all but no disk. When i went though the test of authenticity on the microsoft website, it said it was a genuine copy. I dont know what else to do. All the people on the tech team on the phone dont seem to know what im talking about and get annoyed and tell me to call them back, so theyre no help.







    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XK8VD-9Y68P-RFQ43
    Windows Product Key Hash: qkKDrV1ANhCoArbkBoRcTF7CJuY=
    Windows Product ID: 00426-065-3651204-86785
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
     
    I'm sorry to have to tell you that the install of Windows 7 on this machine is not a legal one - it's a counterfeit based on an MSDN key (please read the eBay Keys sticky at the head of the forum index page).
    I suspect that your computer came with Vista Home Premium, ad is still licensed for that - check the COA sticker on the case, and see what it says.
    You should either demand a refund from the vendor (if you can still find them) or see if Sony are prepared to send you a set of Recovery disks for your computer, with which you can reinstall the original operating system.
    You could also purchase a legal license for Win 7 , and do a reformat/reinstall with that license.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, October 28, 2010 8:17 PM
    Thursday, October 28, 2010 1:04 PM
    Moderator
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    Hello CourtneyMarie86,

    As Noel posted, the seller installed a pirated copy of Windows 7, probably to make the computer more attractive to buyers.

    They did the same with Office Enterprise 2007, it is also a pirated copy of a version of Office that is only supposed to be sold to larger businesses, educational institutions, government agencies, and the like.

    If the computer did not come with Recovery Discs and the Sony recovery partition was erased (this happens quite often when people install a new OS), Sony will sell you a set of Recovery Discs for a pretty reasonable price, they will put the licensed copy of Windows Vista back onto the computer and it will be Genuine once again.  Here's the link to order from Sony:

    https://servicesales.sel.sony.com/ecom/accessories/web/viewItemDetail.do?operation=getItemDetail&itemID=652147&searchOperation=modelSearch&searchText=VGNNR110E

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, October 28, 2010 3:21 PM
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    If i restore the computer, will it erase my cd/dvd burning programs as well?
    Courtney Hubbard
    Thursday, October 28, 2010 3:42 PM
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    Hello CourtneyMarie86,

    Running the manufacturer's system reovery discs usually completely erases the user portion of the hard disk drive, then remiages it so that it is returned to "out of the box" condition, meaning that after you run the recovery discs, when the computer starts up again it will be just like it was the day you bought it at the store.  So, if the computer came from Sony with CD/DVD burning programs already installed, these programs will still be there after the recovey.

    If you're using burning programs that did not come with the computer, these will be erased so you will have to install them again.

    Most modern recovery discs offer you a way to save your data before they being erasing the user portion of the hard disk.  Just in case, I would recommend saving any important files to another computer or to other storage such as flash drives, DVDs, external hard disk drives etc.  To find out how yours works, best to research the topic at the support pages for your computer at Sony.com.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, October 28, 2010 8:38 PM