Win 7 cannot update #elementModuleHeaderText# on screen, full validation check completed

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  "audiotx" wrote in message news:d8902a6a-1535-494c-af85-437047374d9b...

  I found a thread that suggested I run the Microsoft Validation tool, copy the results and post them here for help please. I purchased the PC and software in France) and also Office

  PC  WIN 7 64 SP1

  Error on windows update - it shows the following text

  #elementModuleHeaderText#

  #actionCustomerInstallImportantText#

  #actionCustomerInstallImportantText#

  I have completed many tests and fixes, SFC, Check Disc, Agressive Modes, Trouble Shooter all leave fault unchanged

  I cannot update and have not been able to do so for some weeks; As I cannot see History I cannot be sure of date

  Here is the print out from Validation

   

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

   

  Validation Code: 0x8004FE21

  Cached Online Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

  Windows Product ID: 00359-OEM-8992687-00010

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.1.7601.2.00010300.1.0.003

   

  File Scan Data-->

  File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

   

   

   

   

  The set of file mismatches above are typical of one of two causes:-

  1) a restore from an image backup of the system

  2) a failed driver update

  The only one for which we currently have a solution is the second.....

  Installing the Intel Rapid Storage Drivers

  try downloading and installing them from here -

  http://downloadcenter.intel .......com/SearchResult.aspx?lang=eng&ProductFamily=Chipsets&ProductLine=Chipset+Software&ProductProduct=Intel%c2%ae+Rapid+Storage+Technology

  - you’ll need the set for the x64 (64-bit) platform on Win7

  Once complete, please reboot twice, then post another MGADiag report.

  Good Luck!

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, November 8, 2011 7:27 PM

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  Thank you - Cause 2 is the one, as have not restored   BUT on the drive page there are 5 options and not sure which Intel Rapid Storage Driver to download  The PC is a desktop with HDD and no external RAID drives 

  Tuesday, November 8, 2011 8:10 PM
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  "audiotx" wrote in message news:5c5c2cff-0c37-4529-8e92-7d5d115dde31...

  Thank you - Cause 2 is the one, as have not restored   BUT on the drive page there are 5 options and not sure which Intel Rapid Storage Driver to download  The PC is a desktop with HDD and no external RAID drives

   

   

  You need the latest x64 drivers – the top of the list

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, November 8, 2011 8:22 PM

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  Loaded the drivers

  Rebooted twice

  Run MGA

  Strange as now it says usupported OS so really confused, Report below

  Diagnostic Report (1.5.0540.0):
  -----------------------------------------
  WGA Data-->
  Genuine Validation Status: Unsupported OS
  Windows Product Key: Failed to get Product Key.
  Windows Product Key Hash: Failed to get Product Key.
  Windows Product ID: Failed to get Product ID.
  Windows Product ID Type:
  Windows License Type:
  Windows OS version: 6.1.7601.2.00010300.1.0.000
  Download Center code: Retrieving code...
  ID: {7DCF241C-A00E-4EEC-AE9D-EE65BF133600}
  Is Admin: No
  AutoDial: No
  Registry: 0x0
  WGA Version: Failed to retireve file version. - 0x80070006
  Signature Type: Unknown.
  Validation Diagnostic:

  System Scan Data-->
  Scan: Complete
  Cryptography: Complete

  Notifications Data-->
  Cached Result: N/A
  Cache refresh Interval: N/A
  Extended notification delay(non-genuine): N/A
  Extended notification delay(un-activated): N/A
  All disabled: N/A
  Reminder reduced: N/A
  File Exists: No
  Version: N/A
  Signatue Type: N/A

  OGA Data-->
  Office Status: 111
  Office Diagnostics:

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{7DCF241C-A00E-4EEC-AE9D-EE65BF133600}</UGUID><Version>1.5.0540.0</Version><OS>6.1.7601.2.00010300.1.0.000</OS><PID/><SID>S-1-5-21-1425307680-997098640-2506973481</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>WC956AA-ABF p6345fr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>FC853107018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults> 

   

   

  Tuesday, November 8, 2011 9:26 PM
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  I have run the wrong MGA

  and need to find the version I had for Win 7

  Tuesday, November 8, 2011 9:38 PM
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  Strange as now it says usupported OS so really confused, Report below

  Diagnostic Report (1.5.0540.0):

   

  Somehow you used an old version of the diagnostic. (your first one was correct)

  use this one:

  http://go.microsoft.com/fwlink/?linkid=52012

  Tuesday, November 8, 2011 9:44 PM

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  It is the right tool and still same result, and windows update fault still present

   

  Diagnostic Report (1.5.0540.0):
  -----------------------------------------
  WGA Data-->
  Genuine Validation Status: Unsupported OS
  Windows Product Key: Failed to get Product Key.
  Windows Product Key Hash: Failed to get Product Key.
  Windows Product ID: Failed to get Product ID.
  Windows Product ID Type:
  Windows License Type:
  Windows OS version: 6.1.7601.2.00010300.1.0.000
  Download Center code: 6M3RVN5
  ID: {7DCF241C-A00E-4EEC-AE9D-EE65BF133600}
  Is Admin: No
  AutoDial: No
  Registry: 0x0
  WGA Version: Failed to retireve file version. - 0x80070006
  Signature Type: Unknown.
  Validation Diagnostic:

  System Scan Data-->
  Scan: Complete
  Cryptography: Complete

  Notifications Data-->
  Cached Result: N/A
  Cache refresh Interval: N/A
  Extended notification delay(non-genuine): N/A
  Extended notification delay(un-activated): N/A
  All disabled: N/A
  Reminder reduced: N/A
  File Exists: No
  Version: N/A
  Signatue Type: N/A

  OGA Data-->
  Office Status: 111
  Office Diagnostics:

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{7DCF241C-A00E-4EEC-AE9D-EE65BF133600}</UGUID><Version>1.5.0540.0</Version><OS>6.1.7601.2.00010300.1.0.000</OS><PID/><SID>S-1-5-21-1425307680-997098640-2506973481</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>WC956AA-ABF p6345fr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>FC853107018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults> 

   

  Tuesday, November 8, 2011 9:45 PM
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  Thank you for the link and apologies

  Here is result

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {F18AD44E-8765-40D4-81E8-A82477D0866F}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Standard 2007 - 100 Genuine
  Microsoft Office Outlook 2007 - 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{F18AD44E-8765-40D4-81E8-A82477D0866F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1425307680-997098640-2506973481</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>WC956AA-ABF p6345fr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>FC853107018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>A71BD6002425714</Val><Hash>yxmV08M+Wx4Xhbkky/4/IU1nwEA=</Hash><Pid>81610-906-7221754-62674</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AE566B44C0BDF3A</Val><Hash>K2wEzO3UEbPqtEAq8J2cpQv3iQU=</Hash><Pid>81602-925-2007165-68221</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1036-7600.0000-3392009
  Installation ID: 000274807140438234554582661363429383970130939394710575
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 08/11/2011 22:49:16

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000000EF60
  Event Time Stamp: 11:7:2011 15:45
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

  
  HWID Data-->
  HWID Hash Current: NAAAAAEAAAABAAEAAQAFAAAAAgABAAEA6GEQORAfwvUYF8QxmogCTA6vON37dmpWGr5cXQ==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HPQOEM  SLIC-CPC
    FACP   HPQOEM  SLIC-CPC
    HPET   HPQOEM  SLIC-CPC
    MCFG   HPQOEM  SLIC-CPC
    SLIC   HPQOEM  SLIC-CPC
    OEMB   HPQOEM  SLIC-CPC
    GSCI   HPQOEM  SLIC-CPC
    SSDT   HPQOEM  SLIC-CPC

   

  Tuesday, November 8, 2011 9:50 PM
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  "audiotx" wrote in message news:f7439d88-89c5-4b7e-826c-85c38e599be2...

  Thank you for the link and apologies

  Here is result

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  

  File Scan Data-->
  File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  That didn’t seem to work – perhaps HP have a customised version, since their one works at least in some cases.

  Try this one instead....

  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product

   

  You may need to uninstall the ones you just installed, first.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, November 8, 2011 10:09 PM

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  HP loaded here is the report

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

   

  Validation Code: 0x8004FE21

  Cached Online Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

  Windows Product ID: 00359-OEM-8992687-00010

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.1.7601.2.00010300.1.0.003

  ID: {F18AD44E-8765-40D4-81E8-A82477D0866F}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows 7 Home Premium

  Architecture: 0x00000009

  Build lab: 7601.win7sp1_gdr.110622-1506

  TTS Error:

  Validation Diagnostic:

  Resolution Status: N/A

   

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

   

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

   

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Standard 2007 - 100 Genuine

  Microsoft Office Outlook 2007 - 100 Genuine

  Microsoft Office Home and Student 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

  File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{F18AD44E-8765-40D4-81E8-A82477D0866F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1425307680-997098640-2506973481</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>WC956AA-ABF p6345fr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>FC853107018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>A71BD6002425714</Val><Hash>yxmV08M+Wx4Xhbkky/4/IU1nwEA=</Hash><Pid>81610-906-7221754-62674</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AE566B44C0BDF3A</Val><Hash>K2wEzO3UEbPqtEAq8J2cpQv3iQU=</Hash><Pid>81602-925-2007165-68221</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

   

  Spsys.log Content: 0x80070002

   

  Licensing Data-->

  Software licensing service version: 6.1.7601.17514

   

  Name: Windows(R) 7, HomePremium edition

  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

  Extended PID: 00359-00178-926-800010-02-1036-7600.0000-3392009

  Installation ID: 000274807140438234554582661363429383970130939394710575

  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

  Partial Product Key: 3Q6C9

  License Status: Licensed

  Remaining Windows rearm count: 2

  Trusted time: 08/11/2011 23:30:29

   

  Windows Activation Technologies-->

  HrOffline: 0x8004FE21

  HrOnline: N/A

  HealthStatus: 0x000000000000EF60

  Event Time Stamp: 11:7:2011 15:45

  ActiveX: Registered, Version: 7.1.7600.16395

  Admin Service: Registered, Version: 7.1.7600.16395

  HealthStatus Bitmask Output:

  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

   

   

  HWID Data-->

  HWID Hash Current: NAAAAAEAAAABAAEAAQAFAAAAAgABAAEA6GEQORAfwvUYF8QxmogCTA6vON37dmpWGr5cXQ==

   

  OEM Activation 1.0 Data-->

  N/A

   

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20001

  OEMID and OEMTableID Consistent: yes

  BIOS Information:

    ACPI Table Name            OEMID Value      OEMTableID Value

    APIC                                   HPQOEM                            SLIC-CPC

    FACP                                  HPQOEM                            SLIC-CPC

    HPET                                  HPQOEM                            SLIC-CPC

    MCFG                                HPQOEM                            SLIC-CPC

    SLIC                                   HPQOEM                            SLIC-CPC

    OEMB                                HPQOEM                            SLIC-CPC

    GSCI                                   HPQOEM                            SLIC-CPC

    SSDT                                  HPQOEM                            SLIC-CPC

   

   

  Tuesday, November 8, 2011 10:49 PM
• 

  

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  "audiotx" wrote in message news:42bcc4c9-8ead-4f3a-8021-3a2413f2636d...

  HP loaded here is the report

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

   

  Validation Code: 0x8004FE21

  Cached Online Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

  Windows Product ID: 00359-OEM-8992687-00010

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.1.7601.2.00010300.1.0.003

  ID: {F18AD44E-8765-40D4-81E8-A82477D0866F}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows 7 Home Premium

  Architecture: 0x00000009

  Build lab: 7601.win7sp1_gdr.110622-1506

  TTS Error:

  Validation Diagnostic:

  Resolution Status: N/A

   

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

   

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

   

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Standard 2007 - 100 Genuine

  Microsoft Office Outlook 2007 - 100 Genuine

  Microsoft Office Home and Student 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

  File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

   

   

  Nope – I’m out of ideas, I’m afraid.

  Your best option is going to be to see if WGA support can help -

  WGA Support can be found here-

  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
  
  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0
  
  Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, November 8, 2011 10:52 PM

  Moderator
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  Thank you v much for your efforts

  So far my research SEEMS to indicate because I had a FRENCH version and then selected English to use with it then a patch recently screwed up the system

  This may not be the case but it does match some issue examples I have found from people whose PCs are still out of kilter

  Tuesday, November 8, 2011 10:55 PM
• 

  

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  The link for support outside of the USA does not work

  Do you have another

   

  Tuesday, November 8, 2011 10:56 PM
• 

  

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  I see one person with SAME issue deleted SP1 but there is a warning also

   

  Removing the Win 7 sp1 update from my pc, seems that solves the problem for now.
  
  thanks

  REPLY says
  

  You're welcome & thanks for your feedback. However, there will come a point in the not-too-distant future when Win7 Gold (no Service Packs) will NOT be supported and you MUST have Win7 SP1 installed in order to receive any further critical security updates.

  The clock is ticking...

  Tuesday, November 8, 2011 11:07 PM
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  "audiotx" wrote in message news:97b34028-82b4-461b-9355-0d6b726c1286...

  The link for support outside of the USA does not work

  Do you have another

   

   

  Something’s happened to the hyperlink there.

  try this one.

  http://support.microsoft.com/contactus/?ws=support#tab0

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, November 8, 2011 11:23 PM

  Moderator
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  AAAARRRRGGGGHHHH -

   

  I've just been reminded (ever so gently, thanks Darin!) that this is not our usual problem.!

   

  It's a Vistalizator issue :)

   

  (My brain has been set on the Intel Rapid problem for the past few weeks, so I missed the .mui at the end of the affected filenames).

  Please see the Vistalizator thread at the head of this forum -

  Vistalizator, Multilingual users and Validation problems

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Friday, November 11, 2011 9:27 PM

  Wednesday, November 9, 2011 12:02 AM

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  AAAARRRRGGGGHHHH -

   

  Me too Noel. I was observing this thread and missed it. I haven't seen Vistalizator issues for a while and went right by it. 

  Wednesday, November 9, 2011 12:18 AM

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  Thank you both

  1 On using the link for microsoft support outside the US, I see that as I have an oem retail CD for Win 7 64 supplied by HP with the machine I cannot contact microsoft

  2 HP do not have any links to this issue, to resolve it

  3 How can I reach microsoft, as when I enter my serial number it says contact your PC supplier

  4 I repeat, I purchased PC in France, using it in English, but speak French,  IF I purchase Ultimate will it cure the problem, will it erase any data here on the PC

  Thanks again

  Wednesday, November 9, 2011 8:36 AM
• 

  

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  I have to add this comment as I feel it has to continued from the theme in the attached quote below

  As a LONG term fan of Microsoft, and now also the purchaser of many licences of similar products as I have more than one PC that only I use, and years ago a public supporter of the OS  (I was a business pilot site for 3.1.1)

  Then today I see this link below; I live in France, can only get FR OS in the shops, but happen to speak 2 languages and have to pay the penalty, and now to even speak to Microsoft to get the patch to cure this problem I have to pay 46 dollars, and so far the support page to give me access to email the company will not stop hunting. So far 10 minutes despite refreshing and clearing cache. Thank you so much for your help on this; Will Ultilmate upgrade solve the issue and not delete settings and files - Thanks 

   

  "...It's plain stupid in the first place that MS requires you to have the Ultimate version to switch which language to use for your OS. They deserve a boot to the head for this one."

   

  ie Localisation is not resolved

  Wednesday, November 9, 2011 9:00 AM
• 

  

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  I cannot get the PC back to French mode so cannot upgrade to ULTIMATE

  Even though keyboard and Local is selected as FRENCH there are still system prompts showing in English

  It is driving a Frenck keyboad ok

  If it is a vistilizator issue I really do not recall loading this, maybe i did but I am stuck

  HP did not supply a CD WIN 7, there are files on the D partition of the C drive

  HP are not responding to emails

  I cannot load Ultimate

  So would need to totally loose all my data files and restore from the D partition - Any comments welcome

  Wednesday, November 16, 2011 4:33 PM
• 

  

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  "audiotx" wrote in message news:fda0b04f-acd7-4e34-83de-0ac78af25f25...

  I have to add this comment as I feel it has to continued from the theme in the attached quote below

  As a LONG term fan of Microsoft, and now also the purchaser of many licences of similar products as I have more than one PC that only I use, and years ago a public supporter of the OS  (I was a business pilot site for 3.1.1)

  Then today I see this link below; I live in France, can only get FR OS in the shops, but happen to speak 2 languages and have to pay the penalty, and now to even speak to Microsoft to get the patch to cure this problem I have to pay 46 dollars, and so far the support page to give me access to email the company will not stop hunting. So far 10 minutes despite refreshing and clearing cache. Thank you so much for your help on this; Will Ultilmate upgrade solve the issue and not delete settings and files - Thanks

   

  "...It's plain stupid in the first place that MS requires you to have the Ultimate version to switch which language to use for your OS. They deserve a boot to the head for this one."

   

  ie Localisation is not resolved

  I’m not sure whether your rant is the result of frustration at the restrictions, or of being caught out.

   

  EITHER you have a legal copy of Windows which is capable of using localisation in the way you wish -

   

  OR  - you don’t.

   

  Ultimate edition gives you access to very nearly every language on the planet – Home Premium  or any lower edition are limited to the language on which they are initially installed.

   

  Surprisingly (?) this is by design.

   

   

  WTF are you complaining about? People pay nearly double for a license for Ultimate for precisely this ability.

   

  If you’re not prepared to do so, it’s not MS’s problem, it’s yours.

   

  YOU have the choice of where, and from whom to purchase a computer – that choice is not open to MS.

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, November 16, 2011 7:24 PM

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  I have a valid version - if you regard other reports of this error it throws up a validation flag as part of the error

  Do you really think microsoft help would continue to reply if the validation was not completed correctly and showed I had a valid licence! SO I HAVE A VALID LICENCE

  I have never downloaded vistalizator

  I have three PCS all with valid licences,

  I have an error on this pc after downloading a patch that corrupts the win update page if I am running a French PC with SOME English settings

  I have NOT downloaded any language  apps, despite one comment saying it is a vistilizator bug. I have never used this software

  I WANT to buy ULTIMATE but cannot get the PC back to FRENCH it sticks on ENGLISH so cant load ULTIMATE it wont let me

  In FRANCE you can ONLY buy FRENCH OS in this country, despite trying to do otherwise, I could not, save I order from the UK and pay extra transit costs

  and risk of damage in transit. So if there is an issue with a patch it is not my fault the quality control took a step down, while I am a fully legal user with many licences

  NOW I want to do a full reinstall and HP supply no DVD;  The ISO link supplied by microsoft downloaded with no errors but has empty folders so cant do a re install with that either

  I remember the day when you paid for a licence you got a DVD!   Thanks for taking the time to reply and your critique but I am a valid user now backing up all data  Sooner the better when we all have SharePoint cloud

  Saturday, November 19, 2011 8:23 PM