Why am I still showing expired? RRS feed

  • Question


    I downloaded the trial version of Onecare and after it expired, I purchased a copy of it from Costco.

    I used the product key to activate the expired trial.  I thought everything was fine, but it still says that

    my subscription has expired.  The only thing that I can find is that I used a different email address for the

    retail copy.  Do I need to uninstall the trial version?

    Thursday, February 14, 2008 6:00 PM


  • You should not need to uninstall and reinstall, but I'm not clear on what you mean by "used a different email address for the retail copy." How did you activate/subscribe?

    If your subscription to OneCare shows expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2




    Thursday, February 14, 2008 6:20 PM