locked
Product Key Error upon activation RRS feed

  • Question

  • I purchased a custom comp, that had Vista on it when I got it, when I try to activate vista, I get an invalid product key error here is my diagnostic.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c532
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-MD6WV-FPYBQ-GFJBT
    Windows Product Key Hash: Kk8Wv19ti/4H9MsCIusdmi81LIk=
    Windows Product ID: 89575-025-0000025-71241
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.005
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {584573A2-F07B-4DBE-816C-0873074B651A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic N
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{584573A2-F07B-4DBE-816C-0873074B651A}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.005</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GFJBT</PKey><PID>89575-025-0000025-71241</PID><PIDType>5</PIDType><SID>S-1-5-21-3480111795-3711066981-406877558</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>NVDAACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20070303000000.000000+000</Date></BIOS><HWID>5D333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Friday, October 17, 2008 6:32 AM

Answers

  • Hello Hannyspud,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Vista  Home Basic Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product Keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Window Vista to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Vista  Home Basic before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    The Genuine Advantage forum is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 2:46 AM
    Friday, October 17, 2008 7:09 PM

All replies

  • Hello Hannyspud,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Vista  Home Basic Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product Keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Window Vista to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Vista  Home Basic before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    The Genuine Advantage forum is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 2:46 AM
    Friday, October 17, 2008 7:09 PM
  • Hannyspud,


    Please include the following information if possible: 

    -  Business Location where Purchased

    -  Business Address where Purchased

    -  Phone Number where Purchased

    -  Point of Contact at the Business (if you had any)

    -  If Purchased on the Internet Please Provide the Website

    -  The Alias/Username was the Individual Using Online

    Usually this is prevalent with people who are selling software on auctions sites

    -  Purchased Computer Brand New, Used, at an Auction, Off the Internet, or Other

    Please provide the detailed information for the location.

    -  Computer Commercial Built System or Custom Built by a Local Shop

    Please provide all details.

    -  Do You Have All Original Software from Time of Purchase

     

    If so please provide location details including webpage.

     I will work with you and provide the information you provide to my supervisor. 

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Friday, October 17, 2008 7:12 PM
  • contact your PC's manufacturer or microsoft at 1-800-Microsoft
    Sunday, October 19, 2008 11:10 PM
  • Motherboardlove,

    Curious did you read the replies provided to the customer? Next did you read and ANALYZE the MGA Diagnostic Results provided? Again we appreicate your assistance but please read what I have posted and recommendations being provided. Also you will notice a second post where we are trying to find out information from the customer so we may provide further technical support. 


    Stephen Holm MS
    WGA Forum Manager

    Stephen Holm
    Monday, October 20, 2008 8:45 PM