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Problems with CRM Outlook Client 2011 - On-Premise RRS feed

  • Question

  • I turned on tracing to see if I could see what was going on, and I'm seeing some consistent errors in the traces. The highlighted section is the alarming part, as it seems there are problems when the client is initializing. Can anyone shed any light on these errors?

    Further down, I start getting errors related to the ribbon control. I'm not sure what these are either?

    Here is the trace: 

    # CRM Tracing Version 1.1 Unmanaged
    
    # LocalTime: 2011-07-21 12:07:06.651
    
    # Categories: *:Verbose
    
    # Schedule: No registry key - using default value: Daily
    
    # ComputerName: FCMWD09123
    
    # CRMVersion: 5.0.9688.1155
    
    [2011-07-21 12:07:06.651] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 19
    
    [2011-07-21 12:07:06.652] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 23
    
    [2011-07-21 12:07:06.658] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 50
    
    [2011-07-21 12:07:06.660] Process:OUTLOOK |Thread:7292 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 19
    
    [2011-07-21 12:07:06.666] Process:OUTLOOK |Thread:7292 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 23
    
    [2011-07-21 12:07:06.676] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 57
    
    [2011-07-21 12:07:06.679] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:06.683] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:06.685] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:06.722] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:06.726] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:06.774] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:07.16] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:07.17] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:07.19] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    # CRM Tracing Version 1.1 Unmanaged
    
    # LocalTime: 2011-07-21 12:07:07.58
    
    # Categories: *:Verbose
    
    # Schedule: No registry key - using default value: Daily
    
    # ComputerName: FCMWD09123
    
    # CRMVersion: 5.0.9688.1155
    
    [2011-07-21 12:07:07.58] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\22798\src\application\outlook\addin\crmserverstate.cpp Line: 43
    
    >hr = 0x80004005
    
    [2011-07-21 12:07:07.60] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 85
    
    [2011-07-21 12:07:07.62] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:07.63] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:07.67] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\22798\src\application\outlook\addin\common.cpp Line: 56
    
    >hr = 0x80004002
    
    [2011-07-21 12:07:07.69] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\22798\src\application\outlook\addin\common.cpp Line: 138
    
    >hr = 0x80004002
    
    [2011-07-21 12:07:07.70] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\22798\src\application\outlook\addin\common.cpp Line: 73
    
    >hr = 0x80004002
    
    [2011-07-21 12:07:11.2] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:11.3] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:11.5] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:11.22] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:11.23] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:11.25] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:11.154] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\22798\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    
    [2011-07-21 12:07:11.387] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:11.392] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\22798\src\application\outlook\addin\addinstatemanager.cpp Line: 435
    
    [2011-07-21 12:07:11.394] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:11.395] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:13.738] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\22798\src\application\outlook\addin\common.cpp Line: 110
    
    [2011-07-21 12:07:13.747] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\22798\src\application\outlook\addin\explorerevents.cpp Line: 77
    
    [2011-07-21 12:07:13.748] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 309
    
    [2011-07-21 12:07:13.749] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 309
    
    [2011-07-21 12:07:13.766] Process:OUTLOOK |Thread:7600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 19
    
    [2011-07-21 12:07:13.771] Process:OUTLOOK |Thread:7600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 23
    
    [2011-07-21 12:07:13.776] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:13.779] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:13.795] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:13.797] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:13.800] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:13.803] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:13.809] Process:OUTLOOK |Thread:7600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\22798\src\application\outlook\addin\monitorevents.cpp Line: 132
    
    [2011-07-21 12:07:13.966] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:13.968] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:13.971] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:14.44] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:14.46] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:14.47] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:14.49] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:14.55] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 73
    
    [2011-07-21 12:07:14.56] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:14.118] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\22798\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    
    # CRM Tracing Version 1.1 Unmanaged
    
    # LocalTime: 2011-07-21 12:07:14.840
    
    # Categories: *:Verbose
    
    # Schedule: No registry key - using default value: Daily
    
    # ComputerName: FCMWD09123
    
    # CRMVersion: 5.0.9688.1155
    
    [2011-07-21 12:07:14.840] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookItemFinder::HrInitialize File: c:\bt\22798\src\application\outlook\addin\outlookitemfinder.cpp Line: 129
    
    >OutlookItemFinder successfully initialized
    
    [2011-07-21 12:07:14.847] Process:OUTLOOK |Thread:4932 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 19
    
    [2011-07-21 12:07:14.848] Process:OUTLOOK |Thread:4932 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 23
    
    [2011-07-21 12:07:14.850] Process:OUTLOOK |Thread:4932 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::Starting handling thread. Function: CMAPIEventsListener::RunCallbackInternal File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 570
    
    [2011-07-21 12:07:14.851] Process:OUTLOOK |Thread:6568 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 19
    
    [2011-07-21 12:07:14.853] Process:OUTLOOK |Thread:4932 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 50
    
    [2011-07-21 12:07:14.853] Process:OUTLOOK |Thread:6568 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 23
    
    [2011-07-21 12:07:14.857] Process:OUTLOOK |Thread:4932 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 57
    
    [2011-07-21 12:07:14.859] Process:OUTLOOK |Thread:6568 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailTagger::Starting tagging thread. Function: CEmailTagger::RunCallbackInternal File: c:\bt\22798\src\application\outlook\addin\emailtagger.cpp Line: 178
    
    [2011-07-21 12:07:14.861] Process:OUTLOOK |Thread:6568 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 50
    
    [2011-07-21 12:07:14.863] Process:OUTLOOK |Thread:6568 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 57
    
    [2011-07-21 12:07:14.863] Process:OUTLOOK |Thread:5528 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 19
    
    [2011-07-21 12:07:14.866] Process:OUTLOOK |Thread:5528 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 23
    
    [2011-07-21 12:07:14.868] Process:OUTLOOK |Thread:5528 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailBackgroundSend::Starting email background send thread. Function: CEmailBackgroundSend::RunCallbackInternal File: c:\bt\22798\src\application\outlook\addin\emailbackgroundsend.cpp Line: 136
    
    [2011-07-21 12:07:14.868] Process:OUTLOOK |Thread:7684 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 19
    
    [2011-07-21 12:07:14.869] Process:OUTLOOK |Thread:5528 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 50
    
    [2011-07-21 12:07:14.869] Process:OUTLOOK |Thread:7684 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 23
    
    [2011-07-21 12:07:14.872] Process:OUTLOOK |Thread:7684 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailBackgroundReceive::Starting email background receive thread. Function: CEmailBackgroundReceive::RunCallbackInternal File: c:\bt\22798\src\application\outlook\addin\emailbackgroundreceive.cpp Line: 206
    
    [2011-07-21 12:07:14.872] Process:OUTLOOK |Thread:5528 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 57
    
    [2011-07-21 12:07:14.873] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 19
    
    [2011-07-21 12:07:14.874] Process:OUTLOOK |Thread:7684 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 50
    
    [2011-07-21 12:07:14.875] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 23
    
    [2011-07-21 12:07:14.876] Process:OUTLOOK |Thread:7684 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 57
    
    [2011-07-21 12:07:14.877] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 50
    
    [2011-07-21 12:07:14.878] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\22798\src\application\outlook\addin\ComSupport.h Line: 57
    
    [2011-07-21 12:07:14.879] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::Starting background sync thread. Function: COutlookSyncManager::BackgroundSyncInternal File: c:\bt\22798\src\application\outlook\addin\outlooksyncmanager.cpp Line: 948
    
    [2011-07-21 12:07:14.881] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ShowNotPrimaryClientMessage failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:14.882] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key DelegateMailboxEnabled failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:15.617] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.623] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:15.682] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.687] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.693] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.698] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.703] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.706] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:15.716] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.718] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:15.726] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.730] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:15.736] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.741] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:15.747] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:15.749] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:15.878] Process:OUTLOOK |Thread:7684 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: TagPollingTime. Function: GetInitialPollingPeriod File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 640
    
    [2011-07-21 12:07:15.879] Process:OUTLOOK |Thread:5528 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: BackgroundSendLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 640
    
    [2011-07-21 12:07:15.880] Process:OUTLOOK |Thread:7684 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2011-07-21T16:07:15. Function: GetInitialPollingPeriod File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 653
    
    [2011-07-21 12:07:15.881] Process:OUTLOOK |Thread:5528 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2011-07-21T16:07:15. Function: GetInitialPollingPeriod File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 653
    
    [2011-07-21 12:07:15.883] Process:OUTLOOK |Thread:7684 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key TagPollingTime contains UTC time: 2011-07-21T16:04:01. Function: HrGetTimeFromRegistry File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 619
    
    [2011-07-21 12:07:15.885] Process:OUTLOOK |Thread:7684 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial background receive sync set to 406000 milliseconds. Function: CEmailBackgroundReceive::Run File: c:\bt\22798\src\application\outlook\addin\emailbackgroundreceive.cpp Line: 266
    
    [2011-07-21 12:07:15.886] Process:OUTLOOK |Thread:5528 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetInitialPollingPeriod File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 660
    
    >hr = 0x80004005
    
    [2011-07-21 12:07:15.888] Process:OUTLOOK |Thread:5528 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial background send sync set to 30000 milliseconds. Function: CEmailBackgroundSend::Run File: c:\bt\22798\src\application\outlook\addin\emailbackgroundsend.cpp Line: 192
    
    [2011-07-21 12:07:16.70] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.76] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.78] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.80] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Starting UI Initilization. Function: CAddin::HrInitializeUI File: c:\bt\22798\src\application\outlook\addin\outlookui.cpp Line: 53
    
    [2011-07-21 12:07:16.111] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\22798\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    
    [2011-07-21 12:07:16.283] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.285] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.286] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.292] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.293] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.295] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.304] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.305] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.308] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\22798\src\application\outlook\addin\mapieventslistener.cpp Line: 470
    
    [2011-07-21 12:07:16.317] Process:OUTLOOK |Thread:6568 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: TagLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 640
    
    [2011-07-21 12:07:16.319] Process:OUTLOOK |Thread:6568 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2011-07-21T16:07:16. Function: GetInitialPollingPeriod File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 653
    
    [2011-07-21 12:07:16.320] Process:OUTLOOK |Thread:6568 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key TagLastUpdateTime contains UTC time: 2011-07-21T16:06:01. Function: HrGetTimeFromRegistry File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 619
    
    [2011-07-21 12:07:16.321] Process:OUTLOOK |Thread:6568 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial email tagger sync set to 525000 milliseconds. Function: CEmailTagger::Run File: c:\bt\22798\src\application\outlook\addin\emailtagger.cpp Line: 262
    
    [2011-07-21 12:07:16.344] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='ClearVantageDEVCRM', OrganizationId='{CF682C22-02B3-E011-A440-005056BC2CB4}' Function: CStateEngine::Execute File: c:\bt\22798\src\application\outlook\addin\stateengine.cpp Line: 83
    
    [2011-07-21 12:07:16.349] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 1 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\22798\src\application\outlook\addin\addinstatemanager.cpp Line: 435
    
    [2011-07-21 12:07:16.352] Process:OUTLOOK |Thread:6832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Creating Client Init Mutex Function: CAddinStateManager::HrClientInitMutex File: c:\bt\22798\src\application\outlook\addin\addinstatemanager.cpp Line: 439
    
    [2011-07-21 12:07:16.355] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:16.358] Process:OUTLOOK |Thread:5408 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 220
    
    [2011-07-21 12:07:16.454] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.466] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.472] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.477] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.481] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.484] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:16.492] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.495] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:16.504] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.508] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:16.515] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.518] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:16.525] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.528] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:16.556] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:16.559] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:16.906] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: OutlookLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 640
    
    [2011-07-21 12:07:16.994] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2011-07-21T16:07:16. Function: GetInitialPollingPeriod File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 653
    
    [2011-07-21 12:07:17.42] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key OutlookLastUpdateTime contains UTC time: 2011-07-21T15:56:06. Function: HrGetTimeFromRegistry File: c:\bt\22798\src\application\outlook\addin\..\Common\utility.h Line: 619
    
    [2011-07-21 12:07:17.48] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial outlook sync set to 230 seconds. Function: COutlookSyncManager::SyncToOutlook File: c:\bt\22798\src\application\outlook\addin\outlooksyncmanager.cpp Line: 996
    
    [2011-07-21 12:07:17.50] Process:OUTLOOK |Thread:4428 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::SyncToOutlook starting timer for 230 seconds Function: COutlookSyncManager::SyncToOutlook File: c:\bt\22798\src\application\outlook\addin\outlooksyncmanager.cpp Line: 1005
    
    [2011-07-21 12:07:18.38] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    [2011-07-21 12:07:18.41] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    
    [2011-07-21 12:07:18.115] Process:OUTLOOK |Thread:2036 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\22798\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    
    


    What is going on here?

    Dave
     



    Thursday, July 21, 2011 4:16 PM

Answers

  • Low-level errors in the log are probably a part normal operation. Most probably they are handled later on by different components and never reach the actual user experience. The unhandled errors (the one that actually cause a break in behavior) are the ones to worry about. Unless you see a correlated failure in the CRM, you can probably ignore the log.
    Thursday, July 21, 2011 5:25 PM