Can't Log in with UserID/Password RRS feed

  • Question

  • I had to recover my hard drive and now, when I want to finish installing OneCare it does not want to  accept my userid/password combination.  It is good because i used it to sign  in to this blog and into Life ID using internet explorer.  I cant go to "contact us" because it want s my usersame password again and does not accept it.  It seems that ony in relation to OneCate the userid/password does not work.  I don't want new mail accounts and passwords, I just want the program I paid for to work.


    I am not a computerwiz, just a user and i thing that I shoudl  be able to simply insert the disk and get it installed.  I have tried every suggestion, and most of them are confusing and complicated.  If I cant fix this problem soon and simply then I  will have to purcahse another product that is more userfirendly.


    Does anyone have other suggestions?


    Sunday, August 17, 2008 8:15 PM