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YOU MAY BE A VICTIM RRS feed

  • Question

  •  I have been having problems since March, 07 2006 with Windows XP Pro Complete Version. I bought this software back right after the new Windows XP Pro came out, I paid $299. for the software. Now evertime I have to format my hard drive, or if I have bought a new Hard Drive, it says I have activated my windows XP two many times. Seems to me if I buy the software and pay this much for it, you could reinstall it as many times as you needed to, anybody should not have to go through this. I have talked with Microsoft about this problem, I have a case number " CASE #SRX060301606152 , Dated 03/07/2006", they ask me for all the numbers and letters on the CD and manual that came with the windows XP Pro, and they gave me a different product key to try, I think it worked one time, then in about thirty days  it said  I MAY BE A VICTIM OF SOFTWARE COUNTERFEITING.  It comes up with that every time I turn it on, it also said that I would be restricted to some of the update sotware untill this was taken care of. One of the tech guys that was talking to me on 03/07/2006, ask me if I wanted to close the case number, I told him that I didn't want to close it untill It was working ok. He sais that I could get an updated verison with the sp 2 on it and it should take care of these pop ups that I have,  I never have seen it as of yet. I have tried to get back in touch with someone that could look up my case number and see what to do, I always have long hold times on the telephone. I am a disabled fireman, and  nothing much to do but use the internet with my computer and have to put up with this kind of stuff after paying so much for what I have. If you can advise me on what to do next I would be much thankful, I can't aford to pay for a nother full verison of the Windiws XP Pro full verison.  Thanks for your time.  Ron Gallimore     

    Tuesday, July 25, 2006 9:18 AM

Answers

  •  

    Please follow this simple troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Tuesday, July 25, 2006 2:50 PM
    Moderator