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Windows 7 Home Prem is no longer genuine RRS feed

  • Question

  • Hello there,

    I have been using Windows 7 Home Premium for about 6 months now.  Very recently, my windows says that it is no longer genuine.  I have browsed these forums and tried many of the fixes mentioned.  I even found a microsoft link (http://support.microsoft.com/kb/2008385) however, Home Premium appears to NOT have rsop.msc integrated.  As per the forum guidelines, here is a copy of the MGADiag.  Also, as per the link above, I get the error code 0x80070005.  I dont know how it's related.  Please let me know if more information is needed.  Thank you for the help in advance!!!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CG3TD-F43F4-YP76H
    Windows Product Key Hash: k/nh4FkpeiUaWSjEeQqwyWG4Vcs=
    Windows Product ID: 00359-OEM-8702927-61315
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {CFADB7AA-97C9-4517-ACC5-AB694FEC961F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CFADB7AA-97C9-4517-ACC5-AB694FEC961F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YP76H</PKey><PID>00359-OEM-8702927-61315</PID><PIDType>3</PIDType><SID>S-1-5-21-1458415564-2317582599-2488133406</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>Maximus II Formula</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2302   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100415000000.000000+000</Date></BIOS><HWID>3FBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89409-726-2958074-65227</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:31:2010 05:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAgACAAAAAgABAAEA6GGE/eTqlS7kqQae0MQucO7ije+aiJQiqLXeA0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR
      SSDT   DpgPmm  CpuPm

     

    Friday, October 29, 2010 7:22 AM

Answers

  • I suspect malware with the other issues you have been having (repeated crashing of antivirus engine). I suspect a clean install is the only way to know for sure that your system is not compromised.

    I am not suggesting you do a clean install, just telling you your options as I see them which are.

    1. Clean install, back up all of your files and be careful when reinstalling that all of your programs/media come from a trusted source.
    2. start a WGA incident at http://support.microsoft.com/gp/contactwga and install another antivirus program to scan your system for a virus or malware.
    The WGA support staff may be able to help you isolate the problem and repair activation/validation functionality so if you want to avoid doing a clean installation I would suggest you try that first.
    Friday, October 29, 2010 4:56 PM

All replies

  • "Varantp" wrote in message news:d8de516e-63bf-4e58-a57d-1c32fba70fcc...

    Hello there,

    I have been using Windows 7 Home Premium for about 6 months now.  Very recently, my windows says that it is no longer genuine.  I have browsed these forums and tried many of the fixes mentioned.  I even found a microsoft link (http://support.microsoft..com/kb/2008385) however, Home Premium appears to NOT have rsop.msc integrated.  As per the forum guidelines, here is a copy of the MGADiag.  Also, as per the link above, I get the error code 0x80070005.  I dont know how it's related.  Please let me know if more information is needed.  Thank you for the help in advance!!!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CG3TD-F43F4-YP76H
    Windows Product Key Hash: k/nh4FkpeiUaWSjEeQqwyWG4Vcs=
    Windows Product ID: 00359-OEM-8702927-61315
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

     


    You have a couple of issues -
    1) Your installation of Office is showing a Blocked Volume License Key - it's a version of Office that is only sold in bulk to organisations for use on their own machines, but has commonly been mis-sold as being an ordinary Office Pro install by counterfeiters.
    2) The problem with the slmgr.vbs, which is causing your immediate problem with Windows. This indicates that the Licensing Store has been corrupted somehow, but the actual error is an unusual one - possibly the result of over-zealous security software. What AV and other security software are you using?
    To try and fix the error we need to rebuild the Licensing store -
    Try the below steps to recreate the Store and its data.
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
     
    {lease then run another MGADiag report, and post the results together with any error messages received during the procedure, and details of your security software.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 29, 2010 8:37 AM
    Moderator
  • Hey Noel,

    Thanks for the prompt reply.  I uninstalled Office completly.  I also followed the steps you mentioned (I had done that previously as well, but it was worth giving it another shot.)  When I try to run the online activation, I get the following error message: "A problem occurred when Windows tried to activate.  Error Code 0x80070005."

    Also, when I choose to active via the telephone system, after choosing the country and clicking next, I get the following error message: "An error has occurred.  Code: 0x80070005.  Description: Access is Denied."  I press on close and then on next, and I get to the Activate Windows now screen with the installation ID, HOWEVER the installation ID is completly blank.

    I am currently using BitDefender Internet Security 2011, which has been having its own set of problems.  The antivirus engine keeps crashing (probably about 5-10 times, sometimes more) per day.  Though I dont think its related since I have been having that issue for far longer.  I will however try to uninstall it completly and see if it helps.

    EDIT: I have uninstalled BitDefender Antivirus yet am still having the same issues.

    Here is the new MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CG3TD-F43F4-YP76H
    Windows Product Key Hash: k/nh4FkpeiUaWSjEeQqwyWG4Vcs=
    Windows Product ID: 00359-OEM-8702927-61315
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B8C4C6A3-DC00-4385-96C1-87A2AC2448C0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{357CC2E4-377E-49E6-AE16-7BE8E1B70695}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YP76H</PKey><PID>00359-OEM-8702927-61315</PID><PIDType>3</PIDType><SID>S-1-5-21-1458415564-2317582599-2488133406</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>Maximus II Formula</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2302   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100415000000.000000+000</Date></BIOS><HWID>3FBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:29:2010 05:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAgACAAAAAgABAAEA6GGE/eTqlS7kqQae0MQucO7ije+aiJQiqLXeA0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR
      SSDT   DpgPmm  CpuPm

     

    • Edited by Varantp Friday, October 29, 2010 4:16 PM added more explanations
    Friday, October 29, 2010 4:03 PM
  • I suspect malware with the other issues you have been having (repeated crashing of antivirus engine). I suspect a clean install is the only way to know for sure that your system is not compromised.

    I am not suggesting you do a clean install, just telling you your options as I see them which are.

    1. Clean install, back up all of your files and be careful when reinstalling that all of your programs/media come from a trusted source.
    2. start a WGA incident at http://support.microsoft.com/gp/contactwga and install another antivirus program to scan your system for a virus or malware.
    The WGA support staff may be able to help you isolate the problem and repair activation/validation functionality so if you want to avoid doing a clean installation I would suggest you try that first.
    Friday, October 29, 2010 4:56 PM