Answered by:
Windows 7 Home Prem is no longer genuine

Question
-
Hello there,
I have been using Windows 7 Home Premium for about 6 months now. Very recently, my windows says that it is no longer genuine. I have browsed these forums and tried many of the fixes mentioned. I even found a microsoft link (http://support.microsoft.com/kb/2008385) however, Home Premium appears to NOT have rsop.msc integrated. As per the forum guidelines, here is a copy of the MGADiag. Also, as per the link above, I get the error code 0x80070005. I dont know how it's related. Please let me know if more information is needed. Thank you for the help in advance!!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CG3TD-F43F4-YP76H
Windows Product Key Hash: k/nh4FkpeiUaWSjEeQqwyWG4Vcs=
Windows Product ID: 00359-OEM-8702927-61315
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {CFADB7AA-97C9-4517-ACC5-AB694FEC961F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CFADB7AA-97C9-4517-ACC5-AB694FEC961F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YP76H</PKey><PID>00359-OEM-8702927-61315</PID><PIDType>3</PIDType><SID>S-1-5-21-1458415564-2317582599-2488133406</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>Maximus II Formula</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2302 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100415000000.000000+000</Date></BIOS><HWID>3FBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89409-726-2958074-65227</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission deniedWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:31:2010 05:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAEAAgACAAAAAgABAAEA6GGE/eTqlS7kqQae0MQucO7ije+aiJQiqLXeA0bKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
OSFR A_M_I_ OEMOSFR
SSDT DpgPmm CpuPmFriday, October 29, 2010 7:22 AM
Answers
-
I suspect malware with the other issues you have been having (repeated crashing of antivirus engine). I suspect a clean install is the only way to know for sure that your system is not compromised.
I am not suggesting you do a clean install, just telling you your options as I see them which are.
- Clean install, back up all of your files and be careful when reinstalling that all of your programs/media come from a trusted source.
- start a WGA incident at http://support.microsoft.com/gp/contactwga and install another antivirus program to scan your system for a virus or malware.
- Marked as answer by Darin Smith MS Friday, October 29, 2010 9:45 PM
Friday, October 29, 2010 4:56 PM
All replies
-
"Varantp" wrote in message news:d8de516e-63bf-4e58-a57d-1c32fba70fcc...
Hello there,
I have been using Windows 7 Home Premium for about 6 months now. Very recently, my windows says that it is no longer genuine. I have browsed these forums and tried many of the fixes mentioned. I even found a microsoft link (http://support.microsoft..com/kb/2008385) however, Home Premium appears to NOT have rsop.msc integrated. As per the forum guidelines, here is a copy of the MGADiag. Also, as per the link above, I get the error code 0x80070005. I dont know how it's related. Please let me know if more information is needed. Thank you for the help in advance!!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CG3TD-F43F4-YP76H
Windows Product Key Hash: k/nh4FkpeiUaWSjEeQqwyWG4Vcs=
Windows Product ID: 00359-OEM-8702927-61315
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
You have a couple of issues -1) Your installation of Office is showing a Blocked Volume License Key - it's a version of Office that is only sold in bulk to organisations for use on their own machines, but has commonly been mis-sold as being an ordinary Office Pro install by counterfeiters.2) The problem with the slmgr.vbs, which is causing your immediate problem with Windows. This indicates that the Licensing Store has been corrupted somehow, but the actual error is an unusual one - possibly the result of over-zealous security software. What AV and other security software are you using?To try and fix the error we need to rebuild the Licensing store -Try the below steps to recreate the Store and its data.
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select 'Run as Administrator'
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
{lease then run another MGADiag report, and post the results together with any error messages received during the procedure, and details of your security software.--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, October 29, 2010 8:37 AMModerator -
Hey Noel,
Thanks for the prompt reply. I uninstalled Office completly. I also followed the steps you mentioned (I had done that previously as well, but it was worth giving it another shot.) When I try to run the online activation, I get the following error message: "A problem occurred when Windows tried to activate. Error Code 0x80070005."
Also, when I choose to active via the telephone system, after choosing the country and clicking next, I get the following error message: "An error has occurred. Code: 0x80070005. Description: Access is Denied." I press on close and then on next, and I get to the Activate Windows now screen with the installation ID, HOWEVER the installation ID is completly blank.
I am currently using BitDefender Internet Security 2011, which has been having its own set of problems. The antivirus engine keeps crashing (probably about 5-10 times, sometimes more) per day. Though I dont think its related since I have been having that issue for far longer. I will however try to uninstall it completly and see if it helps.
EDIT: I have uninstalled BitDefender Antivirus yet am still having the same issues.
Here is the new MGADiag report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CG3TD-F43F4-YP76H
Windows Product Key Hash: k/nh4FkpeiUaWSjEeQqwyWG4Vcs=
Windows Product ID: 00359-OEM-8702927-61315
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {B8C4C6A3-DC00-4385-96C1-87A2AC2448C0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{357CC2E4-377E-49E6-AE16-7BE8E1B70695}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YP76H</PKey><PID>00359-OEM-8702927-61315</PID><PIDType>3</PIDType><SID>S-1-5-21-1458415564-2317582599-2488133406</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>Maximus II Formula</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2302 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100415000000.000000+000</Date></BIOS><HWID>3FBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission deniedWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:29:2010 05:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAEAAgACAAAAAgABAAEA6GGE/eTqlS7kqQae0MQucO7ije+aiJQiqLXeA0bKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
OSFR A_M_I_ OEMOSFR
SSDT DpgPmm CpuPm- Edited by Varantp Friday, October 29, 2010 4:16 PM added more explanations
Friday, October 29, 2010 4:03 PM -
I suspect malware with the other issues you have been having (repeated crashing of antivirus engine). I suspect a clean install is the only way to know for sure that your system is not compromised.
I am not suggesting you do a clean install, just telling you your options as I see them which are.
- Clean install, back up all of your files and be careful when reinstalling that all of your programs/media come from a trusted source.
- start a WGA incident at http://support.microsoft.com/gp/contactwga and install another antivirus program to scan your system for a virus or malware.
- Marked as answer by Darin Smith MS Friday, October 29, 2010 9:45 PM
Friday, October 29, 2010 4:56 PM