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"You May Be A Victim Of Software Counterfeiting" problem RRS feed

  • Question

  • I have the same issue as this person here, http://social.microsoft.com/Forums/en-US/genuinevista/thread/340cf075-4fac-4899-a78e-cfd988fb5394

    However, when I ran the MGA Diagnostic Tool, it says that my copy is "Genuine." Unfortunately, when I click on the "Copy" button, I get "Failed to create output files, hr = 0x80070002. Please contact support."

    I have validated my retail Windows Vista Ultimate x32 over a year ago, and it was verified to be genuine then. However, I got the YOU MAY BE A VICTIM OF SOFTWARE COUNTERFEITING message yesterday night. Like in the above post I mentioned, I cannot get slsvc to run. I tried all the help mentioned in the post, but nothing is working. Other then this, however, my Vista OS is running fine and everything is functioning properly.

    What should I do?

    Thank you.

    Wednesday, September 16, 2009 8:07 PM

Answers

  • Hello TooBadUnknown,

    While Carey's steps couldn't hurt, they are not the ones that would fix your issue.

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair the file.

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for corrupt or damaged  Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 6:57 PM
    Thursday, September 17, 2009 6:57 PM

All replies

  • I got the same issue last night as well.. wth is this ____? i bet it is an update from micro$oft.
    Wednesday, September 16, 2009 9:50 PM
  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.  Thank you!


    Carey Frisch
    Thursday, September 17, 2009 1:56 AM
    Moderator
  • Strangely, I am able to copy the content this time... I still cannot activate Windows and slsvc still won't run. Anyhow, here it is:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-FKKYD-7TWFF-KH7HG
    Windows Product Key Hash: dKOrNqPVDzha+fZa0vJ/VWHKO88=
    Windows Product ID: 89580-378-7881254-71726
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {D61B2AD5-18D2-4541-9D7C-D8AE1A0C52E1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Expression Web 2 - 121
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D61B2AD5-18D2-4541-9D7C-D8AE1A0C52E1}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KH7HG</PKey><PID>89580-378-7881254-71726</PID><PIDType>5</PIDType><SID>S-1-5-21-3565550327-1624894964-2874707350</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2A-VM ACPI BIOS Revision 1803</Version><SMBIOSVersion major="2" minor="4"/><Date>20080617000000.000000+000</Date></BIOS><HWID>C9333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2</Name><Ver>12</Ver><Val>6DB853EC6AF5588</Val><Hash>WznzMmxzOC1Sux8x0zSarwFRU2c=</Hash><Pid>78727-708-1430015-59616</Pid><PidType>0</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>B0B893C2547CEBC</Val><Hash>F9Y0J0pQkA4tROMjUGIgGT0Z504=</Hash><Pid>89405-862-6705163-63408</Pid><PidType>8</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>26A4F8A33002EBA</Val><Hash>Phw7DLUdheBPwgN2/t7SaHUsjDI=</Hash><Pid>81608-861-9535814-65816</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAgABAAAAAwABAAEAJJR+09x0yCJ6OZCmuJFGuTYmRrDy9ARgYmy8foCArFYm6Q==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ATI ASUSACPI
    FACP ATI ASUSACPI
    HPET ATI ASUSACPI
    MCFG ATI ASUSACPI
      SSDT PTLTD POWERNOW

    Thursday, September 17, 2009 2:14 AM
  • Try the following procedure:

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method as outlined here:

    You can reset your Windows Vista activation by performing the following:

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

    2. Press the Enter key on your keyboard.

    3. Select your Country.

    4. Follow the instructions for phone activation.

    5.  Once completed, restart your computer.

    6. Afterward, visit
    Genuine Microsoft Software and click on Validate Windows, then restart your computer.


    Carey Frisch
    Thursday, September 17, 2009 2:47 AM
    Moderator
  • I followed the instructions. However, the problem is still not fixed. This is what I got (and thought was odd) when I followed instruction 9 and 10.

    C:\Windows\System32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 545 has occurred.

    Invalid Object Attributes specified to NtCreatePort or invalid Port Attributes specified to NtConnectPort


    C:\Windows\System32>cscript slmgr.vbs -rilc
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    C:\Windows\System32\slmgr.vbs(2007, 5) Microsoft VBScript runtime error: Permission denied

    Thursday, September 17, 2009 3:09 AM
  • Hello TooBadUnknown,

    While Carey's steps couldn't hurt, they are not the ones that would fix your issue.

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair the file.

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for corrupt or damaged  Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 6:57 PM
    Thursday, September 17, 2009 6:57 PM