Answered by:
Windows says key already in use, WGA data attached

Question
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I have an OEM version, I bought it when I built my own computer 2 years ago, I still have the same hardware,
I reinstall the OS,like I have done ten times before, this time the product activation doesnt work, Windows says it is
already in use.
Please help with this ASAP, there are only some days left, I have a valid version and I have not changed any hardware at all.
All I can think of is that my IP keeps changing country, I travel a lot and I take my computer with me, I have probably had
IPs from 6 or 7 different countries, always with the same computer, in case that matters.
WGA data as required:
-----------------------------------------------------------------------
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-JF7WK-R6HMG-PT72V
Windows Product Key Hash: ZkH+4jAgcrdQMYNNQn4AFLecKy0=
Windows Product ID: 89583-OEM-7304185-70134
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {D68A5F29-220B-40F8-B80B-0D28DA474949}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-
80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D68A5F29-220B-40F8-B80B-0D28DA474949}
</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>****
*-*****-*****-*****-PT72V</PKey><PID>89583-OEM-7304185-70134</PID><PIDType>3</PIDType><SID>S-1-5-21-866135146-
2337298386-
1974460535</SID><SYSTEM><Manufacturer>AOpen</Manufacturer><Model>UX945GC</Model></SYSTEM><BIOS><Manufacturer>Phoeni
x Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2"
minor="4"/><Date>20070822000000.000000+000</Date></BIOS><HWID>4E323507018400FA</HWID><UserLCID>0C0A</UserLCID><Syst
emLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotific
ation/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineR
esults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-041-870134-02-3082-6002.0000-2942009
Installation ID: 000755452804791684042116412504566130157672484324761871
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: PT72V
License Status: Initial grace period
Time remaining: 37920 minute(s) (26 day(s))
HWID Data-->
N/A, hr = 0x8007000d
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC AOpen AWRDACPI
FACP AOpen AWRDACPI
HPET AOpen AWRDACPI
MCFG AOpen AWRDACPI
SSDT PmRef CpuPm
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Wednesday, October 21, 2009 6:28 PM
Answers
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Hello malcarada,
Please try Activating by Phone. If you are unable to Activate by Phone thru the normal interface, follow the alternate steps below:
To Activate by Phone:
a) If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.
b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.
NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Thursday, October 22, 2009 10:18 PM
Thursday, October 22, 2009 10:17 PM
All replies
-
Hello malcarada,
Please try Activating by Phone. If you are unable to Activate by Phone thru the normal interface, follow the alternate steps below:
To Activate by Phone:
a) If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.
b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.
NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Thursday, October 22, 2009 10:18 PM
Thursday, October 22, 2009 10:17 PM -
I just wanted to say that this issue has now been solved over the phone and I received an excellent customer service. Thank you!Tuesday, October 27, 2009 4:13 PM