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Windows says key already in use, WGA data attached RRS feed

  • Question

  • I have an OEM version, I bought it when I built my own computer 2 years ago, I still have the same hardware,
    I reinstall the OS,like I have done ten times before, this time the product activation doesnt work, Windows says it is
    already in use.

    Please help with this ASAP, there are only some days left, I have a valid version and I have not changed any hardware at all.

    All I can think of is that my IP keeps changing country, I travel a lot and I take my computer with me, I have probably had
    IPs from 6 or 7 different countries, always with the same computer, in case that matters.

    WGA data as required:
    -----------------------------------------------------------------------
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JF7WK-R6HMG-PT72V
    Windows Product Key Hash: ZkH+4jAgcrdQMYNNQn4AFLecKy0=
    Windows Product ID: 89583-OEM-7304185-70134
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {D68A5F29-220B-40F8-B80B-0D28DA474949}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-

    80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D68A5F29-220B-40F8-B80B-0D28DA474949}

    </UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>****

    *-*****-*****-*****-PT72V</PKey><PID>89583-OEM-7304185-70134</PID><PIDType>3</PIDType><SID>S-1-5-21-866135146-

    2337298386-

    1974460535</SID><SYSTEM><Manufacturer>AOpen</Manufacturer><Model>UX945GC</Model></SYSTEM><BIOS><Manufacturer>Phoeni

    x Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2"

    minor="4"/><Date>20070822000000.000000+000</Date></BIOS><HWID>4E323507018400FA</HWID><UserLCID>0C0A</UserLCID><Syst

    emLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotific

    ation/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineR

    esults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-041-870134-02-3082-6002.0000-2942009
    Installation ID: 000755452804791684042116412504566130157672484324761871
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: PT72V
    License Status: Initial grace period
    Time remaining: 37920 minute(s) (26 day(s))

    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            AOpen         AWRDACPI
      FACP            AOpen         AWRDACPI
      HPET            AOpen         AWRDACPI
      MCFG            AOpen         AWRDACPI
      SSDT            PmRef        CpuPm

    ---------------------------------------------------------------------------



    Wednesday, October 21, 2009 6:28 PM

Answers

  • Hello malcarada,

      Please try Activating by Phone.  If you are unable to Activate by Phone thru the normal interface, follow the alternate steps below:

    To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, October 22, 2009 10:18 PM
    Thursday, October 22, 2009 10:17 PM

All replies

  • Hello malcarada,

      Please try Activating by Phone.  If you are unable to Activate by Phone thru the normal interface, follow the alternate steps below:

    To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, October 22, 2009 10:18 PM
    Thursday, October 22, 2009 10:17 PM
  • I just wanted to say that this issue has now been solved over the phone and I received an excellent customer service. Thank you!
    Tuesday, October 27, 2009 4:13 PM