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On office startup, popup says office has not been activated, but Help->Activate product says "has already been activated" RRS feed

  • Question

  • On office startup, popup says office has not been activated, but Help->Activate product says "has already been activated".  How do I get rid of this annoying pop-up?  This has started happening a few weeks ago, after an update to the Genuine Validation system by Windows Update.

    System Tools->Activate Windows says "Windows is already activated".


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MV8HW-6VG6D-4WCFQ
    Windows Product Key Hash: ImCVGwkL33B1H+M/amU/fUEeeqc=
    Windows Product ID: 55274-OEM-2246687-17865
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1C83ED05-E733-48D0-8DD5-9737C30B902A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-230-1_3E121E02-532-80004005_3E121E02-288-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C83ED05-E733-48D0-8DD5-9737C30B902A}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4WCFQ</PKey><PID>55274-OEM-2246687-17865</PID><PIDType>3</PIDType><SID>S-1-5-21-1229272821-261903793-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0901   </Version><SMBIOSVersion major="2" minor="4"/><Date>20060707000000.000000+000</Date></BIOS><HWID>E973337F0184EE6C</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>71EF8A0EEB7CED0</Val><Hash>AG13aA7wNeYUb3rLSg0kXgZKR0U=</Hash><Pid>54186-OEM-1792871-69896</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>12CD0BB6E84F730</Val><Hash>HQkyILODyJUXpYSngRGUxWY2XCI=</Hash><Pid>54197-OEM-1692712-03896</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13EE0:ASUSTeK Computer Inc|10322:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Monday, October 26, 2009 11:40 AM

Answers

  • Hello D_a_n,

    When longtime installations of Office 2003 and especially Office XP suddenly report that they are not genuine and don't know if they are activated or not, that is an indicator that the Office XP License file has been damaged or corrupted.

    Please run the MS FixIt in Method 2 of this MS KB article:  http://support.microsoft.com/kb/903275

    After running the FixIt and if necessary re-activating Office, please restart the computer and go to www.microsoft.com/genuine and click on Validate Office.  Office should validate normally and you should no longer see any nongenuine notices.

    The FixIt almost always takes care of the problem.  Post back to let us know if it worked for you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 1:40 PM

All replies

  • Hello D_a_n,

    When longtime installations of Office 2003 and especially Office XP suddenly report that they are not genuine and don't know if they are activated or not, that is an indicator that the Office XP License file has been damaged or corrupted.

    Please run the MS FixIt in Method 2 of this MS KB article:  http://support.microsoft.com/kb/903275

    After running the FixIt and if necessary re-activating Office, please restart the computer and go to www.microsoft.com/genuine and click on Validate Office.  Office should validate normally and you should no longer see any nongenuine notices.

    The FixIt almost always takes care of the problem.  Post back to let us know if it worked for you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 1:40 PM
  • Running the FixIt and re-validating office worked, thanks!
    Wednesday, November 4, 2009 1:20 PM
  • Hello D_a_n,

    You're welcome!  Glad to see it's all good once again.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 4, 2009 10:55 PM