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Getting an error message saying i am not running a genuine copy of Vista after 3 months RRS feed

  • Question

  • purchased laptop with Vista preinstalled from PC World about 3 or 4 months ago and turned it on today only to get a message saying that Vista cannot be validated, tried re-entering my product code but it says it is invalid.  Why has this suddenly happened and how can i rectify it??  Please can anyone help??  Thanks, Fiona
    Monday, June 25, 2007 9:07 PM

Answers

  •  

    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

     

    Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
    The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thank you!

    Tuesday, June 26, 2007 5:34 PM