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Conference on hold RRS feed

  • Question

  • Hello all,

    I have the following scenario:

    1. User A calls user B
    2. User B accepts a call
    3. User A adds user C into conference
    4. User B goes on hold
    5. User C joins to the conference
    6. User B stays on hold (there are should be a 3-party conference)
    Why User B stays on hold? He is aslo unable to unhold a call from his Office Communicator.



    Thursday, September 25, 2008 9:03 AM

All replies

  • Hhmm user B should never go to HOLD

    This should be a seamless process and Peer to peer audio transitions to 3 way audio conference without the users doing anything

     

    Could you enable logging in communicator and check for problems?

     

    How is you environment configured? STD or ENT pool, AV Conferencing role

     

    Monday, September 29, 2008 4:17 PM
  • I have got OCS Standard Edition.
    I have checked SIP logs on front end server and found that the 192 response is sent back to the User C when he sends INVITE to join to the conference. I can send traces to you if you want to look at.

    Tuesday, September 30, 2008 9:47 AM
  • Maybe you should isolate sip messages going to user B and post them into the thread

    Tuesday, September 30, 2008 8:02 PM
  • Can you give me your e-mail, since logs are huge and exceed 50000 characters limit for forum message. Even if I break a log into several messages they are not sending.  My e-mail is mmatveev@mera.ru

    Saturday, October 4, 2008 4:19 PM
  • Are you using a network monitor tool?

    That is too much information

     

    You can use the Debugging tools on OCS server

    Right click on your pool and choose Logging Tool -> New Debug session

    (You can even filter on sip addresses)

    That should not produce a very big output

    Use the snooper tool from the OCS Resource kit to look at the logs

     

    Saturday, October 4, 2008 8:00 PM
  • I am having the same problem... Was this issue resolved
    Sunday, October 12, 2008 10:45 AM