locked
have to change motherboard, why should i pay for windows twice. RRS feed

  • Question

  • My Motherboard has completly died and can not even get a boot going, i need to replace and can get a free motherboard and cpu of a friend. I already paid £145.00 for windows 7 ultimate of pc specialist when i bought my pc which turns out to be a oem version and no another copy will cost the same. Surley microsoft can help and surely nobody should have to pay 300.00 for windows 7 no matter how good it is due to my motherboard failing.

     

    Any solutions?

     

    Marc

    Monday, January 16, 2012 10:30 PM

Answers

  • This is from the Microsoft OEM FAQs:

    Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required.

     

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Thursday, January 19, 2012 12:33 AM
    Tuesday, January 17, 2012 12:12 AM
    Answerer

All replies

  • Hazards of purchasing an OEM license. That's one of the reasons they are cheaper. A full retail license is transferable. Think about what happens if this free motherboard fails. Also OEM system builders licenses are intended for computers that are to be sold to third parties. 

     

    There is a remote possibility that you try phone activation the call agent may take pity on you.

     

     

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not respond to any of the automated prompts) and wait for a person to help you with activation.

    6) Explain your issue clearly to the support person.

     

     

     

     


    Monday, January 16, 2012 11:39 PM
    Answerer
  • Thanks for your quick reply, it did not say anything about oem at the time of purchase and i admit i did know half as much about computers as i do now at the time.

     

    Thanks

    Monday, January 16, 2012 11:47 PM
  • This is from the Microsoft OEM FAQs:

    Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required.

     

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Thursday, January 19, 2012 12:33 AM
    Tuesday, January 17, 2012 12:12 AM
    Answerer
  • I'm sorry but Microsoft is not known to be an understanding or reasonable company.  You'll have to download a Windows activation tool or something to bypass their genuine advantage.  There's TONS of that kind of stuff out there -- exactly because Microsoft is not a reasonable or understanding company.  Perhaps if they actually cared about their customer, they would help you out.  But they don't.  They make it obvious with every new version of Windows that the bugs are here to stay.
    Tuesday, July 3, 2012 5:20 AM