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Unable to download MGA Diagnostic tool RRS feed

  • Question

  • Hello!

    I am at my wits end! I have run the MGA Online diagnostic and fail at the validation portion. Then when trying to download the MGA Diagnostic Tool, the website is UNAVAILABLE!!

    This is a Dell PC running a Ligit COA for years...now recently I have been unable to download anything on the Microsoft website and ended up in this Forum looking for possible solutions....other than purchasing another PC :)

    thanks in advance!
    -larry-
    Sunday, November 30, 2008 9:33 PM

Answers

  • MadEdu,

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Next, tell us about the Ceretificate of Authenticity (CoA) that is affixed to the computer case or on the boxtop of your retail package for Windows XP. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center, or for another version or edition of Windows?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key printed on the CoA.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Antron Thursday, December 4, 2008 6:27 PM
    Monday, December 1, 2008 6:52 PM

All replies

  • I'm having the same problem.  I've validated my machine before but until today I didn't notice there was a problem. 

    I was trying to download the latest directX for a game I want to play (the game troubleshooters told me it was directX being old) so I tried to download, was lead to the validation button but I get the error message that the page is unavailable.  I also get this message when I try to access links to the microsoft database and many of the support pages. 

    I've been trying to troubleshoot the validation using the manual validation button but the activeX control never causes a popup in the information bar of iExplorer.  I've tried closing my firewall and antivirus, allowing all activeX controls and popups and I get the same message that the page is unavailable.

    Please help me.  I can't reinstall windows because I don't have anything to back up my files on.  Is this just a glitch that can be fixed or does it require a reinstall of windows?  Also, I tried my system restore and I didn't have any restore points to go back to before I noticed this problem.

    Please help.
    Monday, December 1, 2008 7:31 AM
  • Propstriker,

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Please retry downloading the utility.  If for some reason you can't do it, ask a friend to download it and email it to you.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Next, tell us about the Ceretificate of Authenticity (CoA) that is affixed to the computer case or on the boxtop of your retail package for Windows XP. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center, or for another version or edition of Windows?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key printed on the CoA.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, December 1, 2008 6:52 PM
  • MadEdu,

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Next, tell us about the Ceretificate of Authenticity (CoA) that is affixed to the computer case or on the boxtop of your retail package for Windows XP. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center, or for another version or edition of Windows?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key printed on the CoA.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Antron Thursday, December 4, 2008 6:27 PM
    Monday, December 1, 2008 6:52 PM