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computer prodiuct key for windows xp difftrent cant update wont let me use gennuine validation key sto upgrade RRS feed

  • Question


  • haveing read other threads have followed instructions and below is the information anyone please help , i purchasd notebook from a retailer with xp proffesional already loaded on ,

    please help


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23652
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {260D38ED-5E9D-41C2-9005-412275295083}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{260D38ED-5E9D-41C2-9005-412275295083}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23652</PID><PIDType>1</PIDType><SID>S-1-5-21-1292428093-1060284298-1466800403</SID><SYSTEM><Manufacturer>Compaq </Manufacturer><Model>Evo N620c (DE264A#ABU)          </Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>68BAF Ver. F.16</Version><SMBIOSVersion major="2" minor="3"/><Date>20050819000000.000000+000</Date></BIOS><HWID>56C23207018400DC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57237</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 87CC:Compaq Computer Corporation|19979:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Sunday, August 2, 2009 10:58 AM

Answers

  • Hello lexx29,

      It would appear that the person or company that refurbished the computer installed a Blocked VLK version of Windows (and Office) eventhough the computer is licensed to run Windows XP Pro using the Product Key found on the COA sticker.

      The best way to resolve the issue is to obtain an HP Windows XP Pro Restore disc (if possible, you will want the restore cd specific to your computer's model so all the correct drivers are included). And install it using the Product Key found on the COA sticker on the compute. Normally you can get a Replacment CD from the computer's Manufacturer, but I have no knowledge of if HP sells replacments.

    Thank you,
    Darin MS
    Monday, August 3, 2009 5:57 PM
  • Hello lexx29,

    When the Product Key updater cannot successfully convert a nongenuine installation of XP into a genuine one, the only alternative available to you at this point to Get Genuine is to backup your data, then use the HP/Compaq supplied recovery solution to put the original genuine installation of XP back onto the computer.  Backup and offload your data before the recovery because typically the recovery erases all user data on the ahrd diskd rive.

    So your task now is to contact Compaq/HP tech support or customer service to acquire the correct Recovery discs for this exact computer.  Start at this link:  http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=316682&lang=en&cc=us&submit=Go%20

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by lexx29 Thursday, August 6, 2009 11:04 AM
    Thursday, August 6, 2009 3:33 AM

All replies

  • Hello lexx29,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.  If you search this forum using the search terms "geographically blocked 3R89F-D2KXW-VPK3J" you'll see there are many people who have been victimized by this same situation.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The same basic problem applies to your installation of Office 2003 Pro.  Please refer to this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The installation of Office is a Volume Licensing edition as well, and the same restriction applies to it:  it should not be sold to individual consumers, and its use is not legal without an accompanying active and valid Volume Licensing agreement with Microsoft.  The VLK used to install this installation of Office is a very widely pirated VLK.

    Look on the computer or in the materials that came with your computer to see if you have a Windows Certificate of Authenticity (CoA) and/or an Office Certificate of Authenticity.  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In your case we would expect to see "Compaq," "HP," or "HPQ."

    4.  DO NOT post the full Product Key printed on the CoA.

    5.  Windows XP and Office XP purchased in retail packaging will have the CoA on the retail package boxtop, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Normally the first solution to your situation would be to run the Product Key Updater Utility, as you have tried to do.  If the PK  Updater will not let you use the Product Key on the CoA on the computer, it is most likely because the PK on the computer is for an edition of XP that does not match the installed XP.  In that case, you have to backup and offload your data, then do a clean installation of XP with the Compaq-supplied Recovery Solution, which may be recovery CDs, a recovery partition, or both.

    If you do not have the Recovery CD supplied by Compaq, please contact Compaq (which is now owned by Hewlett-Packard FYI) so you can order a set of Recovery CDs.  If they cannot help you, try http://www.restoredisks.com or other source for genuine Recovery discs.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, August 2, 2009 12:16 PM
  • hllo thanks for the explanation , here is the other information you were requesting hope this helps and thanks again

    windows xp pro

    does not read ony oems

    contains the letter HP

    coa partial number   P4C4Q-H79QG- FM........ETC


    purchased from a computer shop not a big name brand , refurbished compqac  with windows loaded on it recieved no discs with computer .


    thanks again for your help im all new to this .



    Sunday, August 2, 2009 2:52 PM
  • Hello lexx29,

      It would appear that the person or company that refurbished the computer installed a Blocked VLK version of Windows (and Office) eventhough the computer is licensed to run Windows XP Pro using the Product Key found on the COA sticker.

      The best way to resolve the issue is to obtain an HP Windows XP Pro Restore disc (if possible, you will want the restore cd specific to your computer's model so all the correct drivers are included). And install it using the Product Key found on the COA sticker on the compute. Normally you can get a Replacment CD from the computer's Manufacturer, but I have no knowledge of if HP sells replacments.

    Thank you,
    Darin MS
    Monday, August 3, 2009 5:57 PM
  • thankyou for your reponse althought still abit confused , does this mean that the shop that sold me this computer with the edition of windows etc on it done ilegally .

    should i pay the fee to get the windows to upate properly think its £96  would this work

    or should i report the retailer throught the validdation site ,it says that in some circumstances they will provide you with the product key if it was sold to you and you are unaware that it wouldnt work properly


    thanks for any help


    alex .

    Wednesday, August 5, 2009 9:00 AM
  • Hi Lexx29,

    Give this a try:  http://go.microsoft.com/fwlink/?linkid=45668

    Post back to tell us if it worked for you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, August 5, 2009 7:55 PM
  • hello

    thanks again tried the above link

    no joy

    application internal error and hsa failed to start [error0x80040154]

    alx
    Wednesday, August 5, 2009 11:18 PM
  • Hello lexx29,

    When the Product Key updater cannot successfully convert a nongenuine installation of XP into a genuine one, the only alternative available to you at this point to Get Genuine is to backup your data, then use the HP/Compaq supplied recovery solution to put the original genuine installation of XP back onto the computer.  Backup and offload your data before the recovery because typically the recovery erases all user data on the ahrd diskd rive.

    So your task now is to contact Compaq/HP tech support or customer service to acquire the correct Recovery discs for this exact computer.  Start at this link:  http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=316682&lang=en&cc=us&submit=Go%20

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by lexx29 Thursday, August 6, 2009 11:04 AM
    Thursday, August 6, 2009 3:33 AM
  • thankyou for all your information i will try this route of action

    thanks again .

    alex
    Thursday, August 6, 2009 10:56 AM