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Getting a Renewal message, but I'm already renewed ... RRS feed

  • Question

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    My subscription expires 9/9/2009 but yet it is telling me that I need to renew for this PC.  Why?
    Sunday, October 19, 2008 3:15 PM

Answers

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    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, October 20, 2008 2:54 PM
    Moderator