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Printer sharing is not working on this PC RRS feed

  • General discussion

  •  

    I have a Desktop PC and a laptop both say the status is good and the onecare circle is good too but the laptop has the following message under printer sharing:

     

    Printer sharing is not working on this PC.

     

    Any idea's?

    Wednesday, October 10, 2007 1:21 PM

All replies

  • Are there any local printer attached to either PC? (USB or parallel) And, if so, what

    make/model?

    Are either PC running Vista X64?

    -steve

     

    Monday, October 15, 2007 11:59 PM
    Moderator
  • I have an Epson R800 photo printer attached to the desktop PC via USB cable.

     

    Both desktop and laptop are running XP Pro 32 bit.

     

    Tuesday, October 16, 2007 6:37 AM
  • I can't see why it wouldn't work - the OS is good, the printer is locally connected. Do both PCs appear show as being on the Home network in the OneCare firewall settings? Can you share files between the PCs?

    It may be worth contacting support -

    http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.

    -steve
    Tuesday, October 16, 2007 2:47 PM
    Moderator
  •  

    The Onecare status on the desktop and laptop is good

     

    The onecare circle status is good

     

    Both are XP Pro

     

    Epson R800 connected via USB to Desktop PC with Onecare sharing icon on the right click printer menu.

     

    Laptop connected vwirelessly and Desktop via CAT5 to Linksys Wireless G Router.

     

    Tuesday, October 16, 2007 3:40 PM
  • Can you please try the following

     

    1. Did you ever get any sort of dialog to install the remote printer on client PC ?

    2. Reboot y our router

    3. On the client pc (one which DOESNT have the printer connected physically). Go to Settings -> Printer Sharing and run   Refresh / Sync and if you get an error dialog please share it .

     

    If all the above fail then please run the support tool and share the log .

    \Program Files \ Microsoft Windows Live OneCare\onecaresupport.exe and share the log with us

     

     

    Monday, October 22, 2007 9:29 PM
  • To share the support log,  lease file a bug on Connect: https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    -steve
    Tuesday, October 23, 2007 12:28 AM
    Moderator