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Printer installation issues RRS feed

  • General discussion

  • I am trying to install a new Brother printer and it appears as tho it is installed, but when I go to print a test page it says that it cannon print that the driver isn't the right one.  I have been on a chat and on the phone with Brother for about 3 hours and they have finally determined that it is a Microsoft issue.  Please I need help!  
    Tuesday, October 29, 2019 8:51 PM

All replies

  • Hi,

    I'm afraid you need to provide your Windows version, build, architecture (32-bit, 64-bit) and model name of the Brother printer.

    Regards,

    Ashidacchi -- http://hokusosha.com

    Wednesday, October 30, 2019 5:55 AM