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Vista hangs up on safe mode RRS feed

  • Question

  • My sister turned her computer off after a lock up by pressing the power button until power shut off.  Now the computer boots to safe mode, but freezes on the black screen.  The computer will not respond to any commands, and the only thing that we can do is turn the power off again.

     

    Also, it does not let us choose not to start in safe mode.  It is a simple Dell with Home Basic.

     

    Thank you

    Thursday, December 27, 2007 5:13 AM

Answers

  • Hi merlinalexander,

     

      These forums are for the support of Windows Genuine Advantage Validation issues. You post does not appear to be related to WGA and such is off-topic (as well as outside my area of knowledge).

     

      I suggest reposting your question to one of the Vista Newsgroups at http://go.microsoft.com/fwlink/?linkid=42486 or go to http://support.microsoft.com for additional support options.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Saturday, December 29, 2007 12:32 AM