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  • Question

  • Irenewed my subscription but yet i cant update or get out of the red for renewal purposes. the money was alrerady deducted from my bank I checked yesterday. and I keep gettin a message when I go to the renewal update page that there is no update required at this time....WHY THEN AM I STILL IN THE REDFOR RENEWAL?
    Thursday, July 16, 2009 10:35 AM

Answers

  • I'm not sure why you posted in the Off Topic forum, but I moved your post.

    I'm also not sure why you were charged for renewal, so you probably should contact customer service. If you just renewed (within the last month) you should have gotten a free 6 month extension unless you chose to decline that and pay for 12 months instead.

    In any event:
     

    Renewal takes effect on the date that your current subscription expires. It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Thursday, July 16, 2009 1:20 PM
    Moderator