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Where of where is the UK customer services :) RRS feed

  • Question

  • Hi, i've lost my windows xp home product key, now i know there is a support route i could go through.. been there done that even waste six hours of my life on hold for customer services.  All i want is an email address/telephone number that i can call and they can help me.. because this is really dissapointing really, i'm half tempted just to download a keygen but then i'll have a nightmare with the wga which you can bypass but i'd rather not have to deal with hassle of doing really.. so if anyone knows the contact routes for the uk please let know

    James
    :)
    Tuesday, August 12, 2008 2:40 PM

Answers

  • Rab1d,

    The retail PK is printed on a yellow-orange sticker that is affixed to the fancy cardboard disc holder-folder that comes inside of the pretty retail box.

    The Certificate of Authenticity for retail XP is affixed to the boxtop of the pretty retail box.

    If you still have the box with the CoA, following Carery's link will eventually get you a replacement PK from Microsoft.  You do need the CoA to use as a sort of proof of purchase.  Carey's link is for the Microsoft-USA site, but IIRC if you search for the phrase " How to replace Microsoft software or hardware" at your country's microsoft.com site the correct contact info for your country will be presented to you.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Tuesday, August 12, 2008 5:47 PM
    Tuesday, August 12, 2008 3:44 PM

All replies

  • Rabd1d,

    If the computer is still operational, you can use a number of free utilities to retrieve the Product Key.  earch for Belarc Advisor or Magical Jellybean Keyfinder.

    Is your XP Home a retail license or an OEM license?  If OEM, look for the Certificate of Authenticity sticker on the computer case.  If a laptop, it's on the bottom.  The PK is printed on the CoA.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 12, 2008 3:29 PM


  • How to replace Microsoft software: http://support.microsoft.com/kb/326246


    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Tuesday, August 12, 2008 3:31 PM
    Moderator
  • my copy of windows xp home is retail, i bought it some years ago, i had the product code with the cd but since i moved house the sticker is no-where to be found.  I've had to reinstall which is why i need a new product code, i've got a copy of Vista that im using right now, thanks for the reply

    James
    Tuesday, August 12, 2008 3:35 PM
  • Rab1d,

    The retail PK is printed on a yellow-orange sticker that is affixed to the fancy cardboard disc holder-folder that comes inside of the pretty retail box.

    The Certificate of Authenticity for retail XP is affixed to the boxtop of the pretty retail box.

    If you still have the box with the CoA, following Carery's link will eventually get you a replacement PK from Microsoft.  You do need the CoA to use as a sort of proof of purchase.  Carey's link is for the Microsoft-USA site, but IIRC if you search for the phrase " How to replace Microsoft software or hardware" at your country's microsoft.com site the correct contact info for your country will be presented to you.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Tuesday, August 12, 2008 5:47 PM
    Tuesday, August 12, 2008 3:44 PM
  • i got rid of the box ages ago, i only had the cd and the sticker with the code on it, always meant to put it on my case but never got around to it.

    Its ok after two very painful hours on the phone to customer services i managed to strike a deal with them, i dont think they believed me that i lost my cd key, but all i have to do is send them the cd that i have and they will send me a product key along with a new disk whoopp :)

    Thanks for the help :)

    James
    Wednesday, August 13, 2008 9:33 AM