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Windows 7 no longer valid RRS feed

  • Question

  • I have been having trouble with my Windows Updates and did everything I could find to try and fix it.  I then noticed that my Windows ID is not showing on my System page.  I ran the diagnostic tool and this is what it showed:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc0000022

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {F5283BB1-D3C7-4788-B197-53543E262851}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{F5283BB1-D3C7-4788-B197-53543E262851}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3492277467-615010553-3259244662</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Inspiron N7110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AA6D3C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.

    Error: 0xC0000022

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0001000000000000

    Event Time Stamp: 5:7:2012 17:30

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered Service: sppsvc

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAona8evImAF+U7qib8Dtq5mRJVLoucw==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    DELL                       QA09  

      FACP                                   DELL                       QA09  

      HPET                                    DELL                       QA09  

      BOOT                                                                 

      MCFG                                 DELL                       QA09  

      SLIC                                      DELL                       QA09  

      SSDT                                    DELL                       PtidDevc

      ASF!                                     DELL                       QA09  

      SSDT                                    DELL                       PtidDevc

      SSDT                                    DELL                       PtidDevc

      UEFI                                     DELL                       QA09  

      UEFI                                     DELL                       QA09  

      UEFI                                     DELL                       QA09  

     

     

    The only thing I don't understand is that the Product Key showing is not the one on my COA.  I also can't change it, even when running as admin, says access denied.

    Please Help!

    Thanks!

    Monday, July 16, 2012 12:00 AM

Answers

  • No idea how or why but it is all working fine now.  It is now showing genuine and windows update it working.

    All I did was go into  services and started: Windows Modules, don't know if that did anything or not.

    Thanks for all your help!

    Saturday, July 21, 2012 1:03 AM

All replies

  • The error in the report is one that is often caused by disk/file corruption, although it translates literally a 'access denied'


    Please run a full CHKDSK and SFC scan....
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
     Select Run as Administrator
     - the Elevated Command Prompt window should pop up
     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked,
     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size
     of the drive, so be patient!
     
     After the CHKDSK has run, Windows should boot normally
     (possibly after a second auto-reboot) - then run the SFC

     SFC -System File Checker - Instructions
     Click on the Start button
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
      Select Run as Administrator - the Elevated Command Prompt window should pop up
     At the Command prompt, type
     
     SFC /SCANNOW
     
     and hit the Enter key
     
     Wait for the scan to finish - make a note of any error messages - and then reboot.
      Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, July 16, 2012 7:44 AM
    Moderator
  • I did the chkdsk.  I tried to do the SFC /SCANNOW and got the following message:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SFC /SCANNOW

    Windows Resource Protection could not start the repair service.

    Monday, July 16, 2012 10:01 PM
  • Please reboot, and when the machine restarts, tap the F8 Key about twice per second - this should bring up the advanced boot menu

    Select 'Repair Your Computer'

    Log in, and access the Command Prompt option.

    in the window, type

    sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows

    (if you get an error message, try using D: instead of C: in both cases)

    If we're lucky, this will allow SFC to run, and you can reboot and see how it goes - post another MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, July 16, 2012 10:13 PM
    Moderator
  • I did that and it said it was starting then it said there is a repair action on windows next restart, paraphrase.

    I have restarted like 6 or 7 times and I keep trying to do the SFC but it keeps saying the same thing.

    Tuesday, July 17, 2012 1:17 AM
  • Sounds like a pending.xml file may be stuck.

    From the Repair Environment Command Prompt ( the Repair Your computer prompt window)

    DIR C:\Windows\winsxs\pending*.*
    Hit Enter

    It that file exists

    C:
    Hit Enter

    CD\Windows\winsxs
    Hit Enter

    REN pending.xml  pending.xmZ
    Hit Enter

    and then try the SFC command again


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 17, 2012 8:40 AM
    Moderator
  • Did the above.  When I entered the command: REN pending.xml  pending.xmZ - it said file doesn't exist.

    Tried the SFC again and it still says there is a pending repair that requires Windows to reboot.

    I would love to know how this got so screwed up.

    Tuesday, July 17, 2012 9:24 AM
  • Did the DIR command actually find any files, or not?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 17, 2012 9:44 AM
    Moderator
  • It seemed, there was a huge list of files after the command
    Tuesday, July 17, 2012 10:30 AM
  • How huge?

    Please do it again - the number of files is listed at the bottom - how many are there? please copy the last couple to your response.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 17, 2012 10:41 AM
    Moderator
  • I will do that when I get home.

    I was talking with a friend and I figured that this info might be helpful in the process as well:

    It is a Dell laptop and last June or July the motherboard had to be replaced.  I am not sure if that has something to do with the issue because I didn't notice it until a couple weeks ago when I tried to do a Windows Update and got error 80070422, which I am still getting.  I have run 4 Malware and 1 Trojan program along with my McAfee and nothing is showing.

    Tuesday, July 17, 2012 5:37 PM
  • McAfee could be at least prt of  the problem!

    What other Anti-Virus programs have EVER been installed, since the last reformat/reinstall? what was oiginally install by Dell?

    (but no, the motherboard change doesn't appear to be the cause)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 17, 2012 6:41 PM
    Moderator
  • It came with McAfee, I have 2 yrs left on the subscription - not that not using it would bother me.

    In the past 2 weeks I have run:

    Malwarebytes, Advanced SystemCare 5, Trojan Remover, Iobit Malware Remover and Windows Malicious Software Removal Tool.

    I am going to run the DIR now and send the last few items to you.

    Tuesday, July 17, 2012 11:51 PM
  • I now think I was typing the DIR command wrong.

    When I type: DIR C:\WINDOWS\winsxs\pending*.* - I get that the file doesn't exist.

    When I type: DIR C:\WINDOWS\winsxs\pending *.* - I get a big long list of files but it just looks like the list of windows files.

    Should I take McAfee off?  Should I reinstall Windows or won't that help this?

    Wednesday, July 18, 2012 12:10 AM
  • Please UNDO anything you did with Advanced System Care - it is a wholly untrustworthy program which is known to create all sorts of problems for its users. If the program options can't revert changes its made, please uninstall it, then try using System Restore back to a time before you installed ASC.

    once yu've done that,please run a new MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, July 18, 2012 8:23 AM
    Moderator
  • That I had done and and I can run the MGSDiag report but I can't copy the results.  I can tell you that the results didn't look any different than what I posted above.  All of the things started before this and honestly did mostly privacy and malware scans.

    Should I reinstall Windows?

    Wednesday, July 18, 2012 11:47 AM
  • The report will still paste to your reply, even if you get an error message when you click Copy (it simply means that the tool can't save to the hard drive the backup files it creates)

    I suspect that a repair install will fail as well. :(

    Try running the CheckSUR tool - it can fix quite a few things that are related.

    http://support.microsoft.com/kb/947821

    once complete, please upload the CheckSUR.log and CheckSUR.persist.log files to your public SkyDrive or other favoured fileshare site, and post a link


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, July 18, 2012 11:58 AM
    Moderator
  • I did this and it installed.  I don't use a file sharing site so here are the 2 logs:

    CheckSUR.log:

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 15.0
    2012-07-18 20:06

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 145
     No errors detected

    CheckSUR.pwesist.log:

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 13.0
    2012-02-22 20:40

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 865
     No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 13.0
    2012-02-22 20:56

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 646
     No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 13.0
    2012-02-22 21:11

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 684
     No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 15.0
    2012-07-18 18:03

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 606
     No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 15.0
    2012-07-18 20:06

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 145
     No errors detected

    Thursday, July 19, 2012 12:28 AM
  • No idea how or why but it is all working fine now.  It is now showing genuine and windows update it working.

    All I did was go into  services and started: Windows Modules, don't know if that did anything or not.

    Thanks for all your help!

    Saturday, July 21, 2012 1:03 AM
  • please post a new diagnostic report so we can verify all is well
    Saturday, July 21, 2012 1:25 AM
    Answerer
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3C3C42B3-D618-444E-9112-D80FE219BE48}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3C3C42B3-D618-444E-9112-D80FE219BE48}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3492277467-615010553-3259244662</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Inspiron N7110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AA6D3C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7601.0000-1992012
    Installation ID: 005304729812254921054493527505324416389102736775807862
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/21/2012 12:49:32 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:17:2012 02:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAona8evImAF+U7qib8Dtq5mRJVLoucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          QA09   
      FACP            DELL          QA09   
      HPET            DELL          QA09   
      BOOT                    
      MCFG            DELL          QA09   
      SLIC            DELL          QA09   
      SSDT            DELL          PtidDevc
      ASF!            DELL          QA09   
      SSDT            DELL          PtidDevc
      SSDT            DELL          PtidDevc
      UEFI            DELL          QA09   
      UEFI            DELL          QA09   
      UEFI            DELL          QA09   

    Saturday, July 21, 2012 4:50 AM
  • It does indeed look fine now :)

    Just as a doblecheck, please attempt validation at www.microsoft.com/genuine/validate and see what happens.

    Other than that - Have fun!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, July 21, 2012 7:00 AM
    Moderator
  • It worked!  Thanks again!
    Saturday, July 21, 2012 11:48 PM
  • Glad to hear it - good luck.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 22, 2012 8:12 AM
    Moderator