Answered by:
Windows 7 no longer valid

Question
-
I have been having trouble with my Windows Updates and did everything I could find to try and fix it. I then noticed that my Windows ID is not showing on my System page. I ran the diagnostic tool and this is what it showed:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F5283BB1-D3C7-4788-B197-53543E262851}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F5283BB1-D3C7-4788-B197-53543E262851}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3492277467-615010553-3259244662</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System Inspiron N7110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AA6D3C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.
Error: 0xC0000022
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 5:7:2012 17:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAona8evImAF+U7qib8Dtq5mRJVLoucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
BOOT
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09
The only thing I don't understand is that the Product Key showing is not the one on my COA. I also can't change it, even when running as admin, says access denied.
Please Help!
Thanks!
Monday, July 16, 2012 12:00 AM
Answers
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No idea how or why but it is all working fine now. It is now showing genuine and windows update it working.
All I did was go into services and started: Windows Modules, don't know if that did anything or not.
Thanks for all your help!
- Proposed as answer by Noel D PatonModerator Sunday, July 22, 2012 8:12 AM
- Marked as answer by Noel D PatonModerator Wednesday, August 1, 2012 9:43 PM
Saturday, July 21, 2012 1:03 AM
All replies
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The error in the report is one that is often caused by disk/file corruption, although it translates literally a 'access denied'
Please run a full CHKDSK and SFC scan....
type in the Search boxCMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, typeCHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.The chkdsk will take a few hours depending on the size
of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally
(possibly after a second auto-reboot) - then run the SFCSFC -System File Checker - Instructions
Click on the Start button
type in the Search boxCMD.EXE
right-click on the only file that is found
Select Run as Administrator - the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Post an MGADiag report with details of any error messages encountered.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Monday, July 16, 2012 6:34 PM
- Unproposed as answer by Noel D PatonModerator Monday, July 16, 2012 10:08 PM
Monday, July 16, 2012 7:44 AMModerator -
I did the chkdsk. I tried to do the SFC /SCANNOW and got the following message:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>SFC /SCANNOW
Windows Resource Protection could not start the repair service.Monday, July 16, 2012 10:01 PM -
Please reboot, and when the machine restarts, tap the F8 Key about twice per second - this should bring up the advanced boot menu
Select 'Repair Your Computer'
Log in, and access the Command Prompt option.
in the window, type
sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows
(if you get an error message, try using D: instead of C: in both cases)
If we're lucky, this will allow SFC to run, and you can reboot and see how it goes - post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Monday, July 16, 2012 10:13 PMModerator -
I did that and it said it was starting then it said there is a repair action on windows next restart, paraphrase.
I have restarted like 6 or 7 times and I keep trying to do the SFC but it keeps saying the same thing.
Tuesday, July 17, 2012 1:17 AM -
Sounds like a pending.xml file may be stuck.
From the Repair Environment Command Prompt ( the Repair Your computer prompt window)
DIR C:\Windows\winsxs\pending*.*
Hit Enter
It that file existsC:
Hit EnterCD\Windows\winsxs
Hit Enter
REN pending.xml pending.xmZ
Hit Enter
and then try the SFC command againNoel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, July 17, 2012 8:40 AMModerator -
Did the above. When I entered the command: REN pending.xml pending.xmZ - it said file doesn't exist.
Tried the SFC again and it still says there is a pending repair that requires Windows to reboot.
I would love to know how this got so screwed up.
Tuesday, July 17, 2012 9:24 AM -
Did the DIR command actually find any files, or not?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, July 17, 2012 9:44 AMModerator -
It seemed, there was a huge list of files after the commandTuesday, July 17, 2012 10:30 AM
-
How huge?
Please do it again - the number of files is listed at the bottom - how many are there? please copy the last couple to your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, July 17, 2012 10:41 AMModerator -
I will do that when I get home.
I was talking with a friend and I figured that this info might be helpful in the process as well:
It is a Dell laptop and last June or July the motherboard had to be replaced. I am not sure if that has something to do with the issue because I didn't notice it until a couple weeks ago when I tried to do a Windows Update and got error 80070422, which I am still getting. I have run 4 Malware and 1 Trojan program along with my McAfee and nothing is showing.
Tuesday, July 17, 2012 5:37 PM -
McAfee could be at least prt of the problem!
What other Anti-Virus programs have EVER been installed, since the last reformat/reinstall? what was oiginally install by Dell?
(but no, the motherboard change doesn't appear to be the cause)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, July 17, 2012 6:41 PMModerator -
It came with McAfee, I have 2 yrs left on the subscription - not that not using it would bother me.
In the past 2 weeks I have run:
Malwarebytes, Advanced SystemCare 5, Trojan Remover, Iobit Malware Remover and Windows Malicious Software Removal Tool.
I am going to run the DIR now and send the last few items to you.
Tuesday, July 17, 2012 11:51 PM -
I now think I was typing the DIR command wrong.
When I type: DIR C:\WINDOWS\winsxs\pending*.* - I get that the file doesn't exist.
When I type: DIR C:\WINDOWS\winsxs\pending *.* - I get a big long list of files but it just looks like the list of windows files.
Should I take McAfee off? Should I reinstall Windows or won't that help this?
Wednesday, July 18, 2012 12:10 AM -
Please UNDO anything you did with Advanced System Care - it is a wholly untrustworthy program which is known to create all sorts of problems for its users. If the program options can't revert changes its made, please uninstall it, then try using System Restore back to a time before you installed ASC.
once yu've done that,please run a new MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, July 18, 2012 8:23 AMModerator -
That I had done and and I can run the MGSDiag report but I can't copy the results. I can tell you that the results didn't look any different than what I posted above. All of the things started before this and honestly did mostly privacy and malware scans.
Should I reinstall Windows?
Wednesday, July 18, 2012 11:47 AM -
The report will still paste to your reply, even if you get an error message when you click Copy (it simply means that the tool can't save to the hard drive the backup files it creates)
I suspect that a repair install will fail as well. :(
Try running the CheckSUR tool - it can fix quite a few things that are related.
http://support.microsoft.com/kb/947821
once complete, please upload the CheckSUR.log and CheckSUR.persist.log files to your public SkyDrive or other favoured fileshare site, and post a link
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, July 18, 2012 11:58 AMModerator -
I did this and it installed. I don't use a file sharing site so here are the 2 logs:
CheckSUR.log:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-18 20:06
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 145
No errors detectedCheckSUR.pwesist.log:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-02-22 20:40
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 865
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-02-22 20:56
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 646
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-02-22 21:11
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 684
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-18 18:03
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 606
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-18 20:06
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 145
No errors detectedThursday, July 19, 2012 12:28 AM -
No idea how or why but it is all working fine now. It is now showing genuine and windows update it working.
All I did was go into services and started: Windows Modules, don't know if that did anything or not.
Thanks for all your help!
- Proposed as answer by Noel D PatonModerator Sunday, July 22, 2012 8:12 AM
- Marked as answer by Noel D PatonModerator Wednesday, August 1, 2012 9:43 PM
Saturday, July 21, 2012 1:03 AM -
please post a new diagnostic report so we can verify all is wellSaturday, July 21, 2012 1:25 AMAnswerer
-
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3C3C42B3-D618-444E-9112-D80FE219BE48}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3C3C42B3-D618-444E-9112-D80FE219BE48}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3492277467-615010553-3259244662</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System Inspiron N7110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AA6D3C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-1992012
Installation ID: 005304729812254921054493527505324416389102736775807862
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/21/2012 12:49:32 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:17:2012 02:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAona8evImAF+U7qib8Dtq5mRJVLoucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
BOOT
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09
Saturday, July 21, 2012 4:50 AM -
It does indeed look fine now :)
Just as a doblecheck, please attempt validation at www.microsoft.com/genuine/validate and see what happens.
Other than that - Have fun!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, July 21, 2012 7:00 AMModerator -
It worked! Thanks again!Saturday, July 21, 2012 11:48 PM
-
Glad to hear it - good luck.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 22, 2012 8:12 AMModerator