Installation cannot continue RRS feed

  • Question


    Hello I just purchased the Windows Live One Care.  I am trying to put it on a laptop that previously had Norton.  I have removed all of Norton's utilities (no easy task).  When I try to install the One care software, it tries checking for updates, as the very first step.  After a while of doing that it comes back with

    Installation cannot continue

     Network problems are preventing Windows Live OneCare Installation from continuing at this time. Please check your network connection and then click Try again.  If the problem still occurs, click get help


    Error ID: 0014-80072EFD


    I have tried everything I can think of and nothing is working.

    I even tried on another computer, and it actually started the installing proccess after only  a few seconds of checking for updates.  I canceled it so it would not install on that computer since I do not want it installed on that computer.



    Please help me with this

    Thank you


    Monday, January 21, 2008 1:51 AM