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Windows Advantage acting up RRS feed

  • Question

  • Had my computer for about a year and a half now, maybe a little less. Bought the components off of Newegg, and upgraded from Vista to 7 using an upgrade disc I bought from my university. I have since lost the disc, and now I am getting some interesting problems with Windows 7 Advantage. This isn't the only issue I am having, so I think my registry might be screwed up. However, I want to be sure my copy of windows isn't fake, thus here is the Diagnostic Report.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQWHG-YJJ7W-4WHMM
    Windows Product Key Hash: m77li+ZjfZHgGISX9ZXVfKH1aDM=
    Windows Product ID: 00371-169-3077945-85630
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {06E91394-067D-4E05-9917-26FB50BD9F82}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80092003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{06E91394-067D-4E05-9917-26FB50BD9F82}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4WHMM</PKey><PID>00371-169-3077945-85630</PID><PIDType>5</PIDType><SID>S-1-5-21-2423810314-2078624134-3217298892</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0904   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091112000000.000000+000</Date></BIOS><HWID>89BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>AED3519D1A42D86</Val><Hash>SaUHABtpZdeVJUmvcR27wZlsXLQ=</Hash><Pid>89388-707-7751404-65212</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x800700c1
    Admin Service: Not Registered - 0x8007041d
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAIABgABAAEAAQADAAAAAQABAAEAonbej6gY/3QIhQqAjCZGvGhlhDRcDxj1je9iPX66BumC1eqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            111209        APIC1629
      FACP            111209        FACP1629
      HPET            111209        OEMHPET
      MCFG            111209        OEMMCFG
      OEMB            111209        OEMB1629
      OSFR            111209        OEMOSFR
      SSDT            DpgPmm        CpuPm



    Tuesday, July 12, 2011 3:39 PM

Answers

  • Clean boot up and running, and ran SFC three times. Still have the same issues, so I am going to try a repair install on Friday and see how that goes.

    Thursday, July 14, 2011 2:44 AM

All replies

  • Try using system restore back to a point before the problem appeared. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, July 12, 2011 4:35 PM
    Answerer
  • Tried that, and in the process it caused all my previous restore points to vanish. I have a sneaky suspicion this is a virus or a dll corruption, but I am not sure.
    Tuesday, July 12, 2011 6:38 PM
  • Then run several online virus scanners.  Search on "online virus scanner".
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, July 12, 2011 7:42 PM
    Answerer
  • "Galaphile" wrote in message news:d9bfaeae-9b45-484f-8de7-589ba87e37d7...

    Had my computer for about a year and a half now, maybe a little less. Bought the components off of Newegg, and upgraded from Vista to 7 using an upgrade disc I bought from my university. I have since lost the disc, and now I am getting some interesting problems with Windows 7 Advantage. This isn't the only issue I am having, so I think my registry might be screwed up. However, I want to be sure my copy of windows isn't fake, thus here is the Diagnostic Report.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQWHG-YJJ7W-4WHMM
    Windows Product Key Hash: m77li+ZjfZHgGISX9ZXVfKH1aDM=
    Windows Product ID: 00371-169-3077945-85630
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80092003]

    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0904   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091112000000.000000+000</Date></BIOS


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x800700c1
    Admin Service: Not Registered - 0x8007041d

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table





    There are a couple of oddities about your report..... (highlighted above)
    The WAT Update has been compromised - giving rise to the file mismatch
    The Two errors under the Windows Activation Technologies section are ones I don't recall seeing before - but are probably the results of the first error.
     
    I suggest that you Uninstall the WAT Update (KB971033) from the Programs menu, and then re-install it, downloading it from
     
    The reboot TWICE, and run another MGADiag report - and post the result here.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 12, 2011 8:23 PM
    Moderator
  • Alright, so I found the Update and clicked to uninstall it. However, it flashed an error that said that some things were not installed...so I tried again and it didn't even attempt it. When I closed the window and tried to reopen it, it now says that no updates are on the computer.

     

    I did as suggested, typing in the error message the MGADiag spat out. And it says that an unauthorized change was made to Windows. It wants me to attempt a reinstall or system restore.

    Wednesday, July 13, 2011 12:06 AM
  • "Galaphile" wrote in message news:e6bab72a-0ada-4807-a828-74864f93a198...

    Alright, so I found the Update and clicked to uninstall it. However, it flashed an error that said that some things were not installed...so I tried again and it didn't even attempt it. When I closed the window and tried to reopen it, it now says that no updates are on the computer.

     

    I did as suggested, typing in the error message the MGADiag spat out. And it says that an unauthorized change was made to Windows. It wants me to attempt a reinstall or system restore.

    please post the new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 12:23 AM
    Moderator
  • Okay.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQWHG-YJJ7W-4WHMM
    Windows Product Key Hash: m77li+ZjfZHgGISX9ZXVfKH1aDM=
    Windows Product ID: 00371-169-3077945-85630
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {06E91394-067D-4E05-9917-26FB50BD9F82}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{06E91394-067D-4E05-9917-26FB50BD9F82}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4WHMM</PKey><PID>00371-169-3077945-85630</PID><PIDType>5</PIDType><SID>S-1-5-21-2423810314-2078624134-3217298892</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0904   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091112000000.000000+000</Date></BIOS><HWID>89BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>AED3519D1A42D86</Val><Hash>SaUHABtpZdeVJUmvcR27wZlsXLQ=</Hash><Pid>89388-707-7751404-65212</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAIABgABAAEAAQADAAAAAQABAAEAonbej6gY/3QIhQqAjCZGvGhlhDRcDxj1je9iPX66BumC1eqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            111209        APIC1629
      FACP            111209        FACP1629
      HPET            111209        OEMHPET
      MCFG            111209        OEMMCFG
      OEMB            111209        OEMB1629
      OSFR            111209        OEMOSFR
      SSDT            DpgPmm        CpuPm



    Wednesday, July 13, 2011 12:26 AM
  • "Galaphile" wrote in message news:62740ba1-0505-41c7-ab6e-799343520049...

    Okay.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQWHG-YJJ7W-4WHMM
    Windows Product Key Hash: m77li+ZjfZHgGISX9ZXVfKH1aDM=
    Windows Product ID: 00371-169-3077945-85630
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048



    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]



     


    Good - that is at least consistent :)
    Now you need to reinstall the update - from
    http://support.microsoft.com/kb/971033
     
    Then go to www.microsoft.com/genuine/validate and see what happens - with any luck validation will occur and you'll be offered IE9 and MSE (you don't need to take them)
     
    Then reboot, and run another MGADiag report and post the results

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 12:46 AM
    Moderator
  • No luck.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQWHG-YJJ7W-4WHMM
    Windows Product Key Hash: m77li+ZjfZHgGISX9ZXVfKH1aDM=
    Windows Product ID: 00371-169-3077945-85630
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {06E91394-067D-4E05-9917-26FB50BD9F82}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{06E91394-067D-4E05-9917-26FB50BD9F82}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4WHMM</PKey><PID>00371-169-3077945-85630</PID><PIDType>5</PIDType><SID>S-1-5-21-2423810314-2078624134-3217298892</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0904   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091112000000.000000+000</Date></BIOS><HWID>89BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>AED3519D1A42D86</Val><Hash>SaUHABtpZdeVJUmvcR27wZlsXLQ=</Hash><Pid>89388-707-7751404-65212</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAIABgABAAEAAQADAAAAAQABAAEAonbej6gY/3QIhQqAjCZGvGhlhDRcDxj1je9iPX66BumC1eqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            111209        APIC1629
      FACP            111209        FACP1629
      HPET            111209        OEMHPET
      MCFG            111209        OEMMCFG
      OEMB            111209        OEMB1629
      OSFR            111209        OEMOSFR
      SSDT            DpgPmm        CpuPm



    Wednesday, July 13, 2011 1:12 AM
  • "Galaphile" wrote in message news:c61d422f-a194-46ba-91fd-23c46fb5361a...

    No luck.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQWHG-YJJ7W-4WHMM
    Windows Product Key Hash: m77li+ZjfZHgGISX9ZXVfKH1aDM=
    Windows Product ID: 00371-169-3077945-85630
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]




    Odd - that's showing the update as not being installed, still.
    What happened when you attempted to install it?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 1:20 AM
    Moderator
  • It said the update is not applicable to your computer. However, every time I have tried to get the silly thing to install, I get an error message part way through about how I may be a victim of software counterfeiting.

     

    Wednesday, July 13, 2011 1:26 AM
  • "Galaphile" wrote in message news:fb10543c-5765-4de7-9b33-72ffa9930891...

    It said the update is not applicable to your computer. However, every time I have tried to get the silly thing to install, I get an error message part way through about how I may be a victim of software counterfeiting.

     


    Curiouser and curiouser! Have you rebooted since uninstalling?
     
    You did download the x64, 64-bit version??
     
    (I'm getting too tired to think, it's 02:50 a.m. here!...... time for bed)
     
    The only other thing I can think of is to rebuild the Licensing Store.
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Reboot and  Post back with a new MGADiag report
     
    (I should be snoring by the time you've done that!)
     
    Good luck, and G'nite!
     
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 1:50 AM
    Moderator
  • The following error message is what I get after following your instructions:

     

    Windows must be restored

     

    An unauthorized change was made to Windows. You must reinstall or restore Windows system files to activate.

     

    And when I try to use the MGADiag tool, it will complete the message but say the following:

     

    Failed to create output files, hr = 0x80070002. Please contact support.

     

    Have a nice night.


    Wednesday, July 13, 2011 2:04 AM
  • "Galaphile" wrote in message news:bd2dc234-38fb-44f1-ad3c-7835ba2b1a75...

    The following error message is what I get after following your instructions:

     

    Windows must be restored

     

    An unauthorized change was made to Windows. You must reinstall or restore Windows system files to activate.

     

    And when I try to use the MGADiag tool, it will complete the message but say the following:

     

    Failed to create output files, hr = 0x80070002. Please contact support.

     

    Have a nice night.



    OK - the MGADiag problem can be ignored.
    run it again, and hit the copy button - this time just ignore any error message, and it should still paste happily to your response (the error simply means that for some reason it couldn't save the log files to the hard drive - 99% of the time, it'll still create the output to the clipboard properly) From the sound of it, you've still got a 4f012 error.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 7:56 AM
    Moderator
  • Here you go.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQWHG-YJJ7W-4WHMM
    Windows Product Key Hash: m77li+ZjfZHgGISX9ZXVfKH1aDM=
    Windows Product ID: 00371-169-3077945-85630
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {06E91394-067D-4E05-9917-26FB50BD9F82}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{06E91394-067D-4E05-9917-26FB50BD9F82}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4WHMM</PKey><PID>00371-169-3077945-85630</PID><PIDType>5</PIDType><SID>S-1-5-21-2423810314-2078624134-3217298892</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0904   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091112000000.000000+000</Date></BIOS><HWID>89BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>AED3519D1A42D86</Val><Hash>SaUHABtpZdeVJUmvcR27wZlsXLQ=</Hash><Pid>89388-707-7751404-65212</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAIABgABAAEAAQADAAAAAQABAAEAonbej6gY/3QIhQqAjCZGvGhlhDRcDxj1je9iPX66BumC1eqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            111209        APIC1629
      FACP            111209        FACP1629
      HPET            111209        OEMHPET
      MCFG            111209        OEMMCFG
      OEMB            111209        OEMB1629
      OSFR            111209        OEMOSFR
      SSDT            DpgPmm        CpuPm


    Wednesday, July 13, 2011 2:41 PM
  • "Galaphile" wrote in message news:cbf98571-5bdd-48f0-b0da-86c8e7a15b96...

    Here you go.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQWHG-YJJ7W-4WHMM
    Windows Product Key Hash: m77li+ZjfZHgGISX9ZXVfKH1aDM=
    Windows Product ID: 00371-169-3077945-85630
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012




    OK - open an Elevated (Administrator) Command Prompt Window, and run the following command
    SFC   /SCANNOW
    When it's complete, if it says that it couldn't fix everything, then please create a copy of the CBS.log, zip it up, and post it to your SkyDrive - post the link to it here, and I'll take a look at it.
     
    What Anti-Virus are you running? (Please don't say Norton)

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 3:14 PM
    Moderator
  • I was running Microsoft Security Essentials and Sophos Endpoint Security and Control. I also will run a Malwarebytes scan once every couple of days or so.

     

    https://skydrive.live.com/?cid=f7a65643a9924aba&sc=documents&id=F7A65643A9924ABA!118
    Wednesday, July 13, 2011 3:58 PM
  • "Galaphile" wrote in message news:bf2fbf86-f804-418c-96be-646ba2812b16...

    I was running Microsoft Security Essentials and Sophos Endpoint Security and Control. I also will run a Malwarebytes scan once every couple of days or so.

     

    https://skydrive.live.com/?cid=f7a65643a9924aba&sc=documents&id=F7A65643A9924ABA!118

    Ouch!
    There are about 150 failure-points in the report. -
    Some of them are problems with AMD drivers (how does Device Manager look, with Show hidden devices checked?)
    Some with what look like Graphics problems.
    Some are .NET
    ...etc.
     
     
    I suspect that the easiest thing is going to be a repair install, if you can do one (I've never had to do one yet with Win 7 - so you may be better asking in the Answers forums for assistance on that) - it does make things easier that you have a Retail disk (I hope!?), and that should avoid having to do a reformat/reinstall.
     
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 4:40 PM
    Moderator
  • Would that upgrade disk I mentioned in the original post work for a repair install, or am I looking at having to get a completely new version of 7?

     

    Wednesday, July 13, 2011 4:47 PM
  • "Galaphile" wrote in message news:02f94159-5c4a-47ce-8462-65604b618af9...

    Would that upgrade disk I mentioned in the original post work for a repair install, or am I looking at having to get a completely new version of 7?

     


    It should - but wait a bit yet, I may have discovered a common failure-point.
    It looks like there's a PublicKeyToken involved in the vast majority of the errors {l:8 b:31bf3856ad364e35}
    Let me check around and see if I can find out anything about it.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 4:56 PM
    Moderator
  • "Galaphile" wrote in message news:02f94159-5c4a-47ce-8462-65604b618af9...

    Would that upgrade disk I mentioned in the original post work for a repair install, or am I looking at having to get a completely new version of 7?

     


    Prevailing opinion so far appears to be that it's worth running SFC at least three times (but I don't hold out much hope in this error type), and that running from a Clean Boot may help.
    I can find no specifics in terms of a common source for the problem
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 5:15 PM
    Moderator
  • Clean boot up and running, and ran SFC three times. Still have the same issues, so I am going to try a repair install on Friday and see how that goes.

    Thursday, July 14, 2011 2:44 AM
  • "Galaphile" wrote in message news:e45393c9-8cbe-4562-a333-bc138045fe62...

    Clean boot up and running, and ran SFC three times. Still have the same issues, so I am going to try a repair install on Friday and see how that goes.


    Good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 14, 2011 6:40 AM
    Moderator
  • "Galaphile" wrote in message news:e45393c9-8cbe-4562-a333-bc138045fe62...

    Clean boot up and running, and ran SFC three times. Still have the same issues, so I am going to try a repair install on Friday and see how that goes.

    Any news on this? did the repair install work?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 28, 2011 1:50 PM
    Moderator