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    I keep getting the non-genuine Office (2003) notification. Here is my diagnostic report. HELP, please!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-K7H2P-KXCFY-KJPFQ
    Windows Product Key Hash: kbYUN2RxmvG2esMAclq20MkMpS8=
    Windows Product ID: 55274-OEM-2215335-79913
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A3DF7D6D-645D-44A8-BEA4-8084288A6915}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A3DF7D6D-645D-44A8-BEA4-8084288A6915}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KJPFQ</PKey><PID>55274-OEM-2215335-79913</PID><PIDType>3</PIDType><SID>S-1-5-21-1708537768-1801674531-682003330</SID><SYSTEM><Manufacturer>stem manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1903   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070720000000.000000+000</Date></BIOS><HWID>93C03F5F0184EB7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86D917FC1F81500</Val><Hash>cPHlnVJpXknsDw1NmgUILMAsbog=</Hash><Pid>73931-640-4339835-57976</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14190:ASUSTeK Computer Inc|10322:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Saturday, August 14, 2010 11:07 AM

Answers

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    Hello Jimmyd1970,

    Your mgadiag report is showing that your installation of Office is a Volume Licensing product, which is generally used in larger organizations.

    Have you contacted your organization's tech support staff for assistance?

    Or are you an individual consumer?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 7:40 PM
    Sunday, August 15, 2010 11:47 AM

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  • Question
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    Hello Jimmyd1970,

    Your mgadiag report is showing that your installation of Office is a Volume Licensing product, which is generally used in larger organizations.

    Have you contacted your organization's tech support staff for assistance?

    Or are you an individual consumer?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 7:40 PM
    Sunday, August 15, 2010 11:47 AM
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    I understand volume licensing product, but I am an individual consumer.

     

    Monday, August 16, 2010 7:00 PM
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    Dan,

    I've done some checking and hope it will help explain, maybe leading to a solution. I build my own computers and bought the Office software package as an OEM product. It was not represented to me as a volume licensing product. The package is definitely a Microsoft product -- I've seen ripoffs, and they have been pretty easy to spot -- and it's labeled OEM.

    I also realize you are not a Microsoft representative. I thought these questions went to Microsoft, so I may be barking up the wrong tree.

    Jimmy Parsons

    Monday, August 16, 2010 7:37 PM
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    What is the result when you visit Genuine Microsoft Advantage and click on Validate Office?
    Carey Frisch
    Monday, August 16, 2010 9:07 PM
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    I get the generous offer to buy a "genuine" Office product at Microsoft's market price. No other help suggested.

    I have decided to abandon Microsoft Office in favor of alternatives. This is the second time over several years Microsoft has failed me. The earlier time, I bought a "used" Office product and, when I received it, figured it was pirated. I notified Microsoft, gave them the information on the seller, and offered to help. They requested the bogus disks be shipped to them, and I did so. When I attempted to get from Microsoft confirmation that the disks were pirated or any other information that would help me get my money back from the seller, they were absolutely non-responsive. I tried to help them, they apparently felt no need to give me any help. Once burned, I learned. Submitting to a second round of punishment would be stupid on my part.

    Thanks for trying to help.

     

    Wednesday, August 18, 2010 12:29 AM