CRM 2011 email router can not retrieve data RRS feed

  • Question

  • I've been over and over the steps outlined in the CRM 2011 Email Router Installation Guide and cannot identify the reason the email router configuration is failing on "Users, Queues and Forward Mailboxes"/Load Data."

    Error: Cannot retrieve user and queue information from CRM Server. May indicate ... server is busy. Verify URL is correct.... this problem can occur if specified login credentials are insufficient...

    At the end of the error message is the statement: (Value cannot be null. Parameter name: path1)

    I've verified that the URL and unique organization name are correct

    The login credentials I'm using for the server listed on the deployment are the same credentials used to login as administrator in CRM. I've run the installation repair utility on the email router. I've tried various combinations of configuration profiles and queues in CRM. And at this point am running in circles.

    Please help if you have any suggestions on what I am missing or what I should check.

    Wednesday, May 4, 2011 4:14 AM