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Suddenly WGA fail RRS feed

  • Question

  • I have a Dell laptop that was bought with XP Pro over 2 years ago. Suddenly today Im told that my OS is NOT legal. 

    It has been fine for years, but suddenly, after updating messenger of all things, it goes wrong. Why?


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23476
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1D7F11ED-DC1B-44FC-80E2-15ABA50761DB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Documents and Settings\alanc\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1D7F11ED-DC1B-44FC-80E2-15ABA50761DB}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23476</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-1202660629-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D820                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date></BIOS><HWID>FB883407018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55054</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>868F6A6E953CDD6</Val><Hash>IPEOosTRYJ69EOdABh4oeXm6x9Y=</Hash><Pid>70145-747-5719875-57464</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thursday, March 19, 2009 9:55 AM

Answers

  • Good Morning Madwolf,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA Diagnostic results to show you.

    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23476
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Madwolf if this is a corporate system please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please remove Windows XP Professional. 


    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed WGA validation. Here you may purchase a WGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Windows or return your monies. Last you can contact Dell Technical Support and request them to send you the Recovery Media Disc for your system's model. 
    have included their contact information here for your convenience. 

    Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    Welcome To Dell Support
     http://support.dell.com/support/index.aspx?c=us&l=en&s=gen 

    (800) 624-9896

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    I would recommend for you to file a piracy report by following the directions @
    http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Take care,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 19, 2009 4:37 PM
    Thursday, March 19, 2009 4:35 PM

All replies

  • Good Morning Madwolf,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA Diagnostic results to show you.

    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23476
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Madwolf if this is a corporate system please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please remove Windows XP Professional. 


    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed WGA validation. Here you may purchase a WGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Windows or return your monies. Last you can contact Dell Technical Support and request them to send you the Recovery Media Disc for your system's model. 
    have included their contact information here for your convenience. 

    Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    Welcome To Dell Support
     http://support.dell.com/support/index.aspx?c=us&l=en&s=gen 

    (800) 624-9896

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    I would recommend for you to file a piracy report by following the directions @
    http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Take care,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 19, 2009 4:37 PM
    Thursday, March 19, 2009 4:35 PM
  • Am I to understand from your reply that you are saying that Dell are supplying pirated software with their laptops?

    Im kinda shocked by your reply. Especially as you seem to be expecting me to pay money to legitimise something I already have a legit licence for. That can't be right.

    Further, shouldnt you be taking this up with Dell?
    Thursday, March 19, 2009 6:21 PM
  • Hello Madwolf,

    It borders on metaphysical certitude that Dell did NOT install the operating system that is currently on your Dell Latitude D820 computer.

    Dell-installed copies of XP Pro always show up this way on the mgadiag report:
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
            This is the standard Dell XP Pro deployment Product Key

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
            This indicates that the installation was done using an SLP deployment method.
    Windows OS version: 5.1.2600.2.00010100.2.0.pro


    Here is your current installation:
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23476
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    If your Dell computer came with XP Pro, you may be able to update the product key and "genuine-ize" the XP Pro installation by running the product key updater utility:  http://go.microsoft.com/fwlink/?linkid=45668

    If your Dell came with any edition of XP other than Pro, you will have to backup and offload your data and do a clean installation of XP using the Dell OS Reinstallation CDs or, if it is on the computer, the Dell Recovery Partition.

    Look at your Certificate of Authenticity on the computer to see what edition of Windows the computer came with.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, March 19, 2009 6:42 PM