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Software licensing issue RRS feed

  • Question

  • Hi, I can't get my control panel to come up. I did the "net start slsvc" thing. I tried starting Software Licensing Service at the Services screen and got "Error 2: The system cannot find the file specified.". When I tried to do the System Restore it said that the Volume Shadow Copy isn't on, then I try to start that and I get the same error 2 message. Maybe there's an issue with the registry. I don't have a Vista CD, it didn't come with this laptop so I can't reinstall like some people can. Anything to do with Control panel things I can't do. Everything I run is ran under admin. I've looked all over the internet for a solution and can't come up with anything. I didn't even have this laptop for a week. Could someone please help me, it would be greatly appreciated.

    Here's my validation info from the diagnostic tool:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {065243CC-1660-41BA-BFCD-755636E58462}(4)
    Is Admin: No
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{065243CC-1660-41BA-BFCD-755636E58462}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3024664291-2669012200-4276110914</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.2C    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080324000000.000000+000</Date></BIOS><HWID>1A323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEA6GGuDlSLdhu84yC+gASIzAaYmGC6O0Qs8vSm1SZFZLusVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            NVIDIA        MCP67-M
      SRAT            AMD           HAMMER 
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG 
      TCPA            Phoeni        x     
      SSDT            PTLTD         POWERNOW
      SLIC            HPQOEM        SLIC-MPC



    Wednesday, February 25, 2009 4:22 AM

Answers

  • Hi again Li124,

      That's an easy issue to fix!  

      Go to the main Vista Validation Forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ and click the first link in the 'Announcements' area, (titled: "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems")

      Also, can you tell me if you have used any Registry Cleaner software recently? and if so, what was the name of the software and, if you downloaded it, where did you download it form?

      

      We have found that some Registry Cleaner software are deleteing the Registry Entry (in 64bit versions of Vista) that tell Vista where it's slsvc.exe file is located. And the slsvc.exe file is the one that runs the Software Licensing service.  So if Vista doen't "know" where the file is, it can't run it. Which is why you get the "The system cannot find the path specified" error.


    Thank,
    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Thursday, February 26, 2009 12:42 AM
    • Marked as answer by lu124 Thursday, February 26, 2009 2:15 AM
    Thursday, February 26, 2009 12:42 AM

All replies

  • Ok I have restarted my laptop. And Vista is now genuine but I'm still having the same problems. Here's the report

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {065243CC-1660-41BA-BFCD-755636E58462}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{065243CC-1660-41BA-BFCD-755636E58462}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3024664291-2669012200-4276110914</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.2C    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080324000000.000000+000</Date></BIOS><HWID>1A323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEA6GGuDlSLdhu84yC+gASIzAaYmGC6O0Qs8vSm1SZFZLusVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            NVIDIA        MCP67-M
      SRAT            AMD           HAMMER 
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG 
      TCPA            Phoeni        x     
      SSDT            PTLTD         POWERNOW
      SLIC            HPQOEM        SLIC-MPC



    • Proposed as answer by Darin Smith MS Wednesday, February 25, 2009 10:16 PM
    • Unproposed as answer by Darin Smith MS Wednesday, February 25, 2009 10:16 PM
    Wednesday, February 25, 2009 5:06 AM
  • Hi lu124,

      

    Your Diagnostic Report shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of any other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the below set of steps.

     

    If you have access to the Start button:

    1)     Click the Start button

    2)     Type: cmd in the Start Search field

    3)     At the top the Start window, you will see cmd.exe

    4)     Right Click cmd.exe and select Run as Administrator

    5)     Type: net start slsvc

     

    If you do not have access to the Start button:

    1)     Click the option that launches an Internet Browser

    2)     A Browser will open, type: %windir%\system32 into the address field

    3)     Find the file cmd.exe

    4)     Right Click on the cmd.exe and select Run as Administrator

    5)     Type: net start slsvc

     

    If the steps do not resolve the issue, please tell me the exact error message you receive as well if your Vista is a 32 or 64bit version.


    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Wednesday, February 25, 2009 10:16 PM
    Wednesday, February 25, 2009 10:13 PM
  • It doesn't work. I get "System error 3 has occurred. The system cannot find the path specified.". My Vista is 64-bit version.
    Wednesday, February 25, 2009 11:07 PM
  • Hi again Li124,

      That's an easy issue to fix!  

      Go to the main Vista Validation Forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ and click the first link in the 'Announcements' area, (titled: "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems")

      Also, can you tell me if you have used any Registry Cleaner software recently? and if so, what was the name of the software and, if you downloaded it, where did you download it form?

      

      We have found that some Registry Cleaner software are deleteing the Registry Entry (in 64bit versions of Vista) that tell Vista where it's slsvc.exe file is located. And the slsvc.exe file is the one that runs the Software Licensing service.  So if Vista doen't "know" where the file is, it can't run it. Which is why you get the "The system cannot find the path specified" error.


    Thank,
    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Thursday, February 26, 2009 12:42 AM
    • Marked as answer by lu124 Thursday, February 26, 2009 2:15 AM
    Thursday, February 26, 2009 12:42 AM
  • Thank you SOOOOO much. It worked.  Yes, I had used a registry cleaner recently. I used "AML Free Registry Cleaner" and "Eusing Free Registry Cleaner". I got both from Download.com. But the problem only occurred after I used the AML one. I really hope that helps you guys a lot. Thanks for you time. :)
    Thursday, February 26, 2009 2:20 AM