locked
A Validation and Quota Error RRS feed

  • Question

  • When I turn on my laptop, I get an error message saying, "An unauthorized change was made to Windows", and when I went online to verify it, it says my copy was not genuine. I don't know why, since it's been working fine since I got it. Also, when I try to pull up the Control Panel, I keep getting a message that says, "Not enough quota". Does anyone know what to do? Thank you!
    Friday, August 21, 2009 10:41 AM

Answers

All replies

  • Hello kamiitorii,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/da06fff3-f464-4c05-911e-edd2029d3cdf .

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS
    Friday, August 21, 2009 6:24 PM
  • I did everything you said, and this is the error report that pops up every time I try to install it: C:\Users\-My account name is here-\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AD9LGPEF\MGADiag[1].exe Not enough quota is available to process this command. This also happens when I try to open up the Control Panel to follow the steps on how to verify my Vista.
    Friday, August 21, 2009 7:33 PM
  • Hello kamiitorii,

    Try logging into Safe Mode and then try running the Diag Tool. 

    If you still have problems, I recommend creating a (no cost) Service Request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 9:47 PM
    Friday, August 21, 2009 10:02 PM