Hi Scott, this feature has been mentioned in the Statement of Direction for Microsoft Dynamics CRM. So there is a very good chance it will be available in 'CRM5'. This is worth bearing in mind when you are considering a lot of effort developing a custom
solution.
Regards, Neil
Neil Benson, CRM Addict at Customery Ltd.You can reach me on
LinkedIn or
Twitter, and you're welcome to sign up to
Customery, an online community for UK-based Dynamics CRM people.