Answered by:
No changes on laptop. Suddenly getting This copy of Windows is not genuine

Question
-
Started getting this message today on a laptop that has been running fine for a few years.
Tried rebooting and re-entering key. Alto tried to Validate Windows from website.
System restore is not activated on this laptop.
Does anyone have a suggestion?
Regards,
mrjolly
Copy of MGADiag
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-8VF6X-JMXYX-G4F46
Windows Product Key Hash: jItsZBKyav2kCWrQ/T/9PHIeiG0=
Windows Product ID: 00359-OEM-9819096-26287
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {737BC567-B9F2-46E0-8BAD-920E7DF69B44}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Debbie\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Disabled
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Disabled
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Disabled
Script ActiveX controls marked as safe for scripting: Disabled
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{737BC567-B9F2-46E0-8BAD-920E7DF69B44}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G4F46</PKey><PID>00359-OEM-9819096-26287</PID><PIDType>8</PIDType><SID>S-1-5-21-3991885196-2635727337-1574254350</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System XPS L702X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="6"/><Date>20111111000000.000000+000</Date></BIOS><HWID>53643107018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65844</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-190-926287-02-2057-7601.0000-1532015
Installation ID: 021421753860026211984691826741309800946115613453080050
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: G4F46
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 2
Trusted time: 02/06/2015 20:16:00
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:2:2015 19:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAln2SA3ChTmP+w9ArvC2+9oAZhMc4qC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09
Tuesday, June 2, 2015 8:25 PM
Answers
-
Hi Noel,
I've been away for a day, so not had a chance to try your suggestions.
Anyway, I've just logged in to the laptop, and got the 'invalid licence' message as expected.
A popup suggested I validate online, which I did, and it seems to have fixed it.
I tried the exact same thing a few days ago, but got rejected. No idea what has changed.
Anyway - thanks again.
Regards,
mrjolly
- Marked as answer by mrjolly68 Thursday, June 4, 2015 9:00 PM
Thursday, June 4, 2015 9:00 PM
All replies
-
It looks to me as if the Product Key may be blocked - which will hopefully be cured by using operator activation.
telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Thursday, June 4, 2015 2:16 PM
Wednesday, June 3, 2015 5:14 AMModerator -
...if that fails, try this...
Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each
net stop sppsvc
(wait until the service has stopped before entering the following lines)
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe
After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case
Reboot and Post back with a new MGADiag report.
(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Thursday, June 4, 2015 2:17 PMModerator -
Hi Noel,
I've been away for a day, so not had a chance to try your suggestions.
Anyway, I've just logged in to the laptop, and got the 'invalid licence' message as expected.
A popup suggested I validate online, which I did, and it seems to have fixed it.
I tried the exact same thing a few days ago, but got rejected. No idea what has changed.
Anyway - thanks again.
Regards,
mrjolly
- Marked as answer by mrjolly68 Thursday, June 4, 2015 9:00 PM
Thursday, June 4, 2015 9:00 PM -
Please post a new MGADiag report - simple validation would not fix it.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Friday, June 5, 2015 4:31 AMModerator