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Dynamics CRM 2013 Outlook Connectivity Issue RRS feed

  • Question

  • Hi ,

    We have a CRM 2013 system (with latest rollups) with IFD configured using ADFS 2.0. We are facing a strange issue while trying to configure the Outlook client. We are getting an "Authentication failed" exception. I have tried every possible solution available on forums, but non has fixed the issue. I am not sure of how to debug this issue. Need inputs.

    Below is the last log entry from the Outlook Client Log file

    13:37:47|   Info| Difference (in minutes) between client time and actual time: 0.192693911666667
    13:37:47|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
    13:37:47|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
    13:37:47|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
    13:37:47|   Info| Attempting {0} ({1}) org service connection.| IFD, https
    13:37:54|   Info| Error connecting to URL: {0} Exception: {1}| https://<<URL commented>>:444/XRMServices/2011/Organization.svc, Microsoft.Crm.CrmException: Authentication failed
       at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
       at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
       at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvider`1.SignIn(AuthUIMode uiMode, IClientOrganizationContext context, Control parentWindow, Boolean retryOnError)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.LoadOrganizationsInternal(AuthUIMode uiMode, Control parentWindow)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.InternalLoadOrganizations(DataCollection`1 orgs, AuthUIMode uiMode, Control parentWindow)

    Friday, June 10, 2016 3:41 AM