Getting Error while Configuring Incoming Profile for Gmail With CRM 2013. RRS feed

  • Question

  • Hi,

    I am trying to configure the email router.

    My scenario is this:

    1. The email router is installed on the same machine as CRM installation ( crm 2011 on-premise )

    2. I am using gmail instead of exchange server

    3. User 

    Primary email: abc@gmail.com

    Email access type - incoming : Email router

    Email access type - outgoing : Email router

    4. Set Personal Options - Allow email router to use my credentials to send and receive email on my behalf

    User name : abc@gmail.com

    Password   : ***

    Retype password : ***

    4. Outgoing email is working fine, the problem is incoming email : 

            Profile name   : Gmail-pop3

    Direction  : Incoming

    Email server type : POP3

    Protocal  : POP3

    Authenticate type : Clear text

    Use SSL  : checked

    Email server  : pop.gmail.com

    Access credentials : User specified

    Network port  : 995

    When I run Test access, I get the error: "Incoming Status : Failure - SSL authenticate failed because there was a problem with certificate. RemoteCertificateChainError"

    If I uncheck Use SSL : Incoming Status: Failure - An error occurred while executing POP3 command "". The server response was: "".

    K V SambasivaRao

    Monday, June 2, 2014 10:21 AM