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Windows not genuine error on a genuine Windows PC. RRS feed

  • Question

  • Hi,

    This is my second thread about this issue. I couldn't find the other thread. I think it is closed. 

    After some big updates (SP etc, whatever came around that date, the Windows updates automatically) towards the end of April the computer started claiming that my Windows is not genuine. 

    I still haven't been able to solve this issue and the "not genuine" popups are really frustrating me. Even when I select resolve now, instead of actually trying to solve it, it just leads me to re-purchase windows which I'm not going to do. 

    I have activated both online and via phone several times even though it does not need activation. (Status in computer panel always reads Activated). I don't know if there are limits but if there are I have wasted loads of activations. 

    Alternatively I am giving up and I would like to reinstall while keeping all my files but the setup won't let me because the installed windows is newer than the one in the setup. I don't have an installation disc. All I have is a digital copy in an external harddrive and it can only be used to completely reinstall which is exactly what I'm trying to avoid. 

    And when I tried the microsoft customer service it said that product key is expired??? And that I have to pay £46 to get customer service? For something that happened after windows updates...

    I do not have a system restore point that predates the issue.

    As far as I can tell, I do not have Vistalizator. 

    This is a digital copy from Digital River 

    It is Win 7 64bit - Professional Retail

    sfc /scannow is unable to fix the issue. 

    Startup recovery disk is no help.

    chkdsk is no help either.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4
    Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=
    Windows Product ID: 00371-152-1603864-85335
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {171A6765-2597-4E52-BB9B-30AC5BCC922C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Sonti\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{171A6765-2597-4E52-BB9B-30AC5BCC922C}
    
    </UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TQG4</PKey><PID>00371-152-1603864-
    
    85335</PID><PIDType>5</PIDType><SID>S-1-5-21-3865214925-2845452826-150233552</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product 
    
    Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101  </Version><SMBIOSVersion major="2" 
    
    minor="4"/><Date>20081230000000.000000+000</Date></BIOS><HWID>42243C07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)
    
    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Offic
    
    e></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-152-160386-01-2057-7601.0000-1152011
    Installation ID: 005235323992120246562155477063099860977702037743854621
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9TQG4
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/05/2011 03:02:09
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000200
    Event Time Stamp: 5:7:2011 15:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    
    
    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAEAAQACAAAAAQABAAEA6GEUVcxaHYgIhdxGgPjs2JJFLvcU1xCrje8SW+ZEaijMMQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			MSTEST		OEMAPIC 
     FACP			MSTEST		OEMFACP 
     HPET			MSTEST		OEMHPET 
     MCFG			MSTEST		OEMMCFG 
     OEMB			MSTEST		AMI_OEM 
    
    

     

     

    Wednesday, May 11, 2011 2:17 AM

Answers

  • "Sontidk" wrote in message news:be84b960-f34d-42b8-88ef-255abc616795...

    Thank you Noel. I have successfully done an upgrade/repair install now. The issue with that particular file seems to be gone but there seems to be other file mismatches now. Here's the log. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4

    Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=

    Windows Product ID: 00371-152-1603864-85706

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

     

     


    That one should be easy to fix :)
     
    Uninstall the KB971033 update (the WAT Update)
    reboot
     then reinstall it either through Windows Updates or from http://support.microsoft.com/kb/971033
    reboot again
     
    wait 10 minutes, then run MGADiag again, and post the result.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 11, 2011 8:56 PM
    Moderator

All replies

  • Log back into your account at Digital River and see if you have an .iso alternative download.  If you do, download it and burn it to dvd and use that to do an upgrade in place.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, May 11, 2011 3:00 AM
    Answerer
  • I'm afraid I can't do that. I had preordered Windows before it first came out and that was quite some time ago. And I had used my university e-mail for the student discount which I no longer have access to.

     

     


    Wednesday, May 11, 2011 3:45 AM
  • "Sontidk" wrote in message news:da30181b-ee9b-4916-82f7-d9deb97ab941...

    Hi,

    This is my second thread about this issue. I couldn't find the other thread. I think it is closed. 

    After some big updates (SP etc, whatever came around that date, the Windows updates automatically) towards the end of April the computer started claiming that my Windows is not genuine. 

    I still haven't been able to solve this issue and the "not genuine" popups are really frustrating me. Even when I select resolve now, instead of actually trying to solve it, it just leads me to re-purchase windows which I'm not going to do. 

    I have activated both online and via phone several times even though it does not need activation. (Status in computer panel always reads Activated). I don't know if there are limits but if there are I have wasted loads of activations. 

    Alternatively I am giving up and I would like to reinstall while keeping all my files but the setup won't let me because the installed windows is newer than the one in the setup. I don't have an installation disc. All I have is a digital copy in an external harddrive and it can only be used to completely reinstall which is exactly what I'm trying to avoid. 

    And when I tried the microsoft customer service it said that product key is expired??? And that I have to pay £46 to get customer service? For something that happened after windows updates...

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4
    Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=
    Windows Product ID: 00371-152-1603864-85335
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000200
    Event Time Stamp: 5:7:2011 15:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    

    The source of your problem is the above Tampered File - it's unusual for such a file to appear there, without also appearing in the File Scan Data area, and it is likely to mean that there is a problem with the registry, rather than with the file itself.
    It's also unusual for the path to show as %systemroot%\.... rather than as c:\system\....
     
    To be able to do a repair install, you need first to uninstall SP1 - it should ten proceed without a problem.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Sontidk Thursday, May 12, 2011 11:25 PM
    • Unmarked as answer by Darin Smith MS Friday, May 13, 2011 6:08 PM
    Wednesday, May 11, 2011 6:01 AM
    Moderator
  • Thank you Noel. I have successfully done an upgrade/repair install now. The issue with that particular file seems to be gone but there seems to be other file mismatches now. Here's the log. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4

    Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=

    Windows Product ID: 00371-152-1603864-85706

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {171A6765-2597-4E52-BB9B-30AC5BCC922C}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Sonti\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{171A6765-2597-4E52-BB9B-30AC5BCC922C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TQG4</PKey><PID>00371-152-1603864-85706</PID><PIDType>5</PIDType><SID>S-1-5-21-3865214925-2845452826-150233552</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101   </Version><SMBIOSVersion major="2" minor="4"/><Date>20081230000000.000000+000</Date></BIOS><HWID>42243C07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-152-160386-01-2057-7600.0000-1312011

    Installation ID: 009356189090328402415041357685548770727416110014175080

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 9TQG4

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 11/05/2011 21:41:36

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:7:2011 15:30

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GEUVcxa3EaA+OzYkkUu9wiFFNcQqxJb5kRqKMwx

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC MSTEST OEMAPIC 

      FACP MSTEST OEMFACP 

      HPET MSTEST OEMHPET 

      MCFG MSTEST OEMMCFG 

      OEMB MSTEST AMI_OEM 

     

     

     

     

    Wednesday, May 11, 2011 8:44 PM
  • "Sontidk" wrote in message news:be84b960-f34d-42b8-88ef-255abc616795...

    Thank you Noel. I have successfully done an upgrade/repair install now. The issue with that particular file seems to be gone but there seems to be other file mismatches now. Here's the log. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4

    Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=

    Windows Product ID: 00371-152-1603864-85706

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

     

     


    That one should be easy to fix :)
     
    Uninstall the KB971033 update (the WAT Update)
    reboot
     then reinstall it either through Windows Updates or from http://support.microsoft.com/kb/971033
    reboot again
     
    wait 10 minutes, then run MGADiag again, and post the result.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 11, 2011 8:56 PM
    Moderator
  • The KB971033 wasn't installed. Don't know why auto update didn't pick it up. But I followed the link and installed it. Here's the log. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4

    Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=

    Windows Product ID: 00371-152-1603864-85706

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {171A6765-2597-4E52-BB9B-30AC5BCC922C}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Sonti\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{171A6765-2597-4E52-BB9B-30AC5BCC922C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TQG4</PKey><PID>00371-152-1603864-85706</PID><PIDType>5</PIDType><SID>S-1-5-21-3865214925-2845452826-150233552</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101   </Version><SMBIOSVersion major="2" minor="4"/><Date>20081230000000.000000+000</Date></BIOS><HWID>42243C07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-152-160386-01-2057-7600.0000-1312011

    Installation ID: 009356189090328402415041357685548770727416110014175080

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 9TQG4

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 12/05/2011 00:09:51

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:7:2011 15:30

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GEUVcxa3EaA+OzYkkUu9wiFFNcQqxJb5kRqKMwx

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC MSTEST OEMAPIC 

      FACP MSTEST OEMFACP 

      HPET MSTEST OEMHPET 

      MCFG MSTEST OEMMCFG 

      OEMB MSTEST AMI_OEM 

     

     

    Wednesday, May 11, 2011 11:10 PM
  • "Sontidk" wrote in message news:ff3305e4-85ff-4a64-9e37-5f16b588ee41...

    The KB971033 wasn't installed. Don't know why auto update didn't pick it up. But I followed the link and installed it. Here's the log. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4

    Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=

    Windows Product ID: 00371-152-1603864-85706

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     


    That all looks good to me.
     
    KB971033 is an optional update - four of its files would show in the report as being mismatched if the update hadn't been applied at all, so it's probable that something in the SP upgrade caused the changes we saw. Reapplying the update fixed that.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 12, 2011 10:09 PM
    Moderator
  • Awesome, it's been over a day without the popup so I'm pretty sure it is fixed. Thanks again.
    Thursday, May 12, 2011 11:25 PM
  • "Sontidk" wrote in message news:7c745001-c269-466b-a4eb-e19016a6066b...
    Awesome, it's been over a day without the popup so I'm pretty sure it is fixed. Thanks again.

    No problem - any more hassles, please start a new thread (and reference this one), so it gets flagged properly.
     
    Good Luck.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 12, 2011 11:29 PM
    Moderator