Answered by:
Windows not genuine error on a genuine Windows PC.

Question
-
Hi,
This is my second thread about this issue. I couldn't find the other thread. I think it is closed.
After some big updates (SP etc, whatever came around that date, the Windows updates automatically) towards the end of April the computer started claiming that my Windows is not genuine.
I still haven't been able to solve this issue and the "not genuine" popups are really frustrating me. Even when I select resolve now, instead of actually trying to solve it, it just leads me to re-purchase windows which I'm not going to do.
I have activated both online and via phone several times even though it does not need activation. (Status in computer panel always reads Activated). I don't know if there are limits but if there are I have wasted loads of activations.
Alternatively I am giving up and I would like to reinstall while keeping all my files but the setup won't let me because the installed windows is newer than the one in the setup. I don't have an installation disc. All I have is a digital copy in an external harddrive and it can only be used to completely reinstall which is exactly what I'm trying to avoid.
And when I tried the microsoft customer service it said that product key is expired??? And that I have to pay £46 to get customer service? For something that happened after windows updates...
I do not have a system restore point that predates the issue.
As far as I can tell, I do not have Vistalizator.
This is a digital copy from Digital River
It is Win 7 64bit - Professional Retail
sfc /scannow is unable to fix the issue.
Startup recovery disk is no help.
chkdsk is no help either.
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4 Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY= Windows Product ID: 00371-152-1603864-85335 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {171A6765-2597-4E52-BB9B-30AC5BCC922C}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_rtm.101119-1850 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\Sonti\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{171A6765-2597-4E52-BB9B-30AC5BCC922C} </UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TQG4</PKey><PID>00371-152-1603864- 85335</PID><PIDType>5</PIDType><SID>S-1-5-21-3865214925-2845452826-150233552</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101 </Version><SMBIOSVersion major="2" minor="4"/><Date>20081230000000.000000+000</Date></BIOS><HWID>42243C07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00) </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Offic e></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-152-160386-01-2057-7601.0000-1152011 Installation ID: 005235323992120246562155477063099860977702037743854621 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 9TQG4 License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 11/05/2011 03:02:09 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000000200 Event Time Stamp: 5:7:2011 15:30 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui HWID Data--> HWID Hash Current: OgAAAAIABgABAAEAAQACAAAAAQABAAEA6GEUVcxaHYgIhdxGgPjs2JJFLvcU1xCrje8SW+ZEaijMMQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC MSTEST OEMAPIC FACP MSTEST OEMFACP HPET MSTEST OEMHPET MCFG MSTEST OEMMCFG OEMB MSTEST AMI_OEM
Wednesday, May 11, 2011 2:17 AM
Answers
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"Sontidk" wrote in message news:be84b960-f34d-42b8-88ef-255abc616795...
Thank you Noel. I have successfully done an upgrade/repair install now. The issue with that particular file seems to be gone but there seems to be other file mismatches now. Here's the log.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4
Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=
Windows Product ID: 00371-152-1603864-85706
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
That one should be easy to fix :)Uninstall the KB971033 update (the WAT Update)rebootthen reinstall it either through Windows Updates or from http://support.microsoft.com/kb/971033reboot againwait 10 minutes, then run MGADiag again, and post the result.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, May 11, 2011 9:09 PM
- Marked as answer by Darin Smith MS Friday, May 13, 2011 6:09 PM
Wednesday, May 11, 2011 8:56 PMModerator
All replies
-
Log back into your account at Digital River and see if you have an .iso alternative download. If you do, download it and burn it to dvd and use that to do an upgrade in place.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Wednesday, May 11, 2011 3:00 AMAnswerer -
I'm afraid I can't do that. I had preordered Windows before it first came out and that was quite some time ago. And I had used my university e-mail for the student discount which I no longer have access to.
Wednesday, May 11, 2011 3:45 AM -
"Sontidk" wrote in message news:da30181b-ee9b-4916-82f7-d9deb97ab941...
Hi,
This is my second thread about this issue. I couldn't find the other thread. I think it is closed.
After some big updates (SP etc, whatever came around that date, the Windows updates automatically) towards the end of April the computer started claiming that my Windows is not genuine.
I still haven't been able to solve this issue and the "not genuine" popups are really frustrating me. Even when I select resolve now, instead of actually trying to solve it, it just leads me to re-purchase windows which I'm not going to do.
I have activated both online and via phone several times even though it does not need activation. (Status in computer panel always reads Activated). I don't know if there are limits but if there are I have wasted loads of activations.
Alternatively I am giving up and I would like to reinstall while keeping all my files but the setup won't let me because the installed windows is newer than the one in the setup. I don't have an installation disc. All I have is a digital copy in an external harddrive and it can only be used to completely reinstall which is exactly what I'm trying to avoid.
And when I tried the microsoft customer service it said that product key is expired??? And that I have to pay £46 to get customer service? For something that happened after windows updates...
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4 Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY= Windows Product ID: 00371-152-1603864-85335 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000000200 Event Time Stamp: 5:7:2011 15:30 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
The source of your problem is the above Tampered File - it's unusual for such a file to appear there, without also appearing in the File Scan Data area, and it is likely to mean that there is a problem with the registry, rather than with the file itself.It's also unusual for the path to show as %systemroot%\.... rather than as c:\system\....To be able to do a repair install, you need first to uninstall SP1 - it should ten proceed without a problem.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Sontidk Thursday, May 12, 2011 11:25 PM
- Unmarked as answer by Darin Smith MS Friday, May 13, 2011 6:08 PM
Wednesday, May 11, 2011 6:01 AMModerator -
Thank you Noel. I have successfully done an upgrade/repair install now. The issue with that particular file seems to be gone but there seems to be other file mismatches now. Here's the log.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4
Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=
Windows Product ID: 00371-152-1603864-85706
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {171A6765-2597-4E52-BB9B-30AC5BCC922C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Sonti\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{171A6765-2597-4E52-BB9B-30AC5BCC922C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TQG4</PKey><PID>00371-152-1603864-85706</PID><PIDType>5</PIDType><SID>S-1-5-21-3865214925-2845452826-150233552</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101 </Version><SMBIOSVersion major="2" minor="4"/><Date>20081230000000.000000+000</Date></BIOS><HWID>42243C07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-152-160386-01-2057-7600.0000-1312011
Installation ID: 009356189090328402415041357685548770727416110014175080
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9TQG4
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/05/2011 21:41:36
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:7:2011 15:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GEUVcxa3EaA+OzYkkUu9wiFFNcQqxJb5kRqKMwx
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC MSTEST OEMAPIC
FACP MSTEST OEMFACP
HPET MSTEST OEMHPET
MCFG MSTEST OEMMCFG
OEMB MSTEST AMI_OEM
Wednesday, May 11, 2011 8:44 PM -
"Sontidk" wrote in message news:be84b960-f34d-42b8-88ef-255abc616795...
Thank you Noel. I have successfully done an upgrade/repair install now. The issue with that particular file seems to be gone but there seems to be other file mismatches now. Here's the log.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4
Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=
Windows Product ID: 00371-152-1603864-85706
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
That one should be easy to fix :)Uninstall the KB971033 update (the WAT Update)rebootthen reinstall it either through Windows Updates or from http://support.microsoft.com/kb/971033reboot againwait 10 minutes, then run MGADiag again, and post the result.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, May 11, 2011 9:09 PM
- Marked as answer by Darin Smith MS Friday, May 13, 2011 6:09 PM
Wednesday, May 11, 2011 8:56 PMModerator -
The KB971033 wasn't installed. Don't know why auto update didn't pick it up. But I followed the link and installed it. Here's the log.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4
Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=
Windows Product ID: 00371-152-1603864-85706
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {171A6765-2597-4E52-BB9B-30AC5BCC922C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Sonti\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{171A6765-2597-4E52-BB9B-30AC5BCC922C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TQG4</PKey><PID>00371-152-1603864-85706</PID><PIDType>5</PIDType><SID>S-1-5-21-3865214925-2845452826-150233552</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101 </Version><SMBIOSVersion major="2" minor="4"/><Date>20081230000000.000000+000</Date></BIOS><HWID>42243C07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-152-160386-01-2057-7600.0000-1312011
Installation ID: 009356189090328402415041357685548770727416110014175080
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9TQG4
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/05/2011 00:09:51
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:7:2011 15:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GEUVcxa3EaA+OzYkkUu9wiFFNcQqxJb5kRqKMwx
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC MSTEST OEMAPIC
FACP MSTEST OEMFACP
HPET MSTEST OEMHPET
MCFG MSTEST OEMMCFG
OEMB MSTEST AMI_OEM
Wednesday, May 11, 2011 11:10 PM -
"Sontidk" wrote in message news:ff3305e4-85ff-4a64-9e37-5f16b588ee41...
The KB971033 wasn't installed. Don't know why auto update didn't pick it up. But I followed the link and installed it. Here's the log.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PHRWW-HMVWX-9TQG4
Windows Product Key Hash: RYy0B3uUQBxzJf41/92q/RG11hY=
Windows Product ID: 00371-152-1603864-85706
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
That all looks good to me.KB971033 is an optional update - four of its files would show in the report as being mismatched if the update hadn't been applied at all, so it's probable that something in the SP upgrade caused the changes we saw. Reapplying the update fixed that.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, May 12, 2011 10:09 PMModerator -
Awesome, it's been over a day without the popup so I'm pretty sure it is fixed. Thanks again.Thursday, May 12, 2011 11:25 PM
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"Sontidk" wrote in message news:7c745001-c269-466b-a4eb-e19016a6066b...Awesome, it's been over a day without the popup so I'm pretty sure it is fixed. Thanks again.
No problem - any more hassles, please start a new thread (and reference this one), so it gets flagged properly.Good Luck.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, May 12, 2011 11:29 PMModerator