locked
Microsoft Security Essentials Indicates Version of Windows Vista is Invalid RRS feed

  • Question

  • I have an EMachines PC that is 4 years old and had Windows Vista installed in the factory.  I am getting a message in Microsoft Security Essentials that Windows needs to be validated or MSE will shut down in 30 days.  I have had no past issues of this type.
    Saturday, April 2, 2011 11:43 AM

Answers

  • "KS Baritone" wrote in message news:24a58259-4b17-41f8-ad0d-26f09f2508cf...

    Noel, see below.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[Hr = 0x80004005]

     

    Licensing Data-->
    Software Licensing service is not running.

     

     


    Michael W. Cline

    You have two problems - a File Mismatch  being the first to deal with, as it may cause the second (the fact that the Software Licensing Service is not running).
    see if the System File Checker can help....
     
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    Visit the Validation site  http://www.microsoft.com/genuine/validate  and attempt to Validate Windows - again, make a note of error messages.
     
    Run MGADiag again, and see if it's managed to clear the error
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 2, 2011 5:39 PM
    Moderator
  • "KS Baritone" wrote in message news:98245b0e-f25b-4029-8ef4-37b2eb42e114...

    http://search.microsoft..com/?mkt=en-us

     

    Noel, I completed the steps above.  When I try to run validation diagnostics, it still takes me to the above link.


    Michael W. Cline

    In that case, probably the best thing would be for you to contact WGA Support at one of the following places...
     
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 4, 2011 11:57 AM
    Moderator

All replies

  • "KS Baritone" wrote in message news:da4eff06-2dc3-49b5-8920-e4dae53d0041...
    I have an EMachines PC that is 4 years old and had Windows Vista installed in the factory.  I am getting a message in Microsoft Security Essentials that Windows needs to be validated or MSE will shut down in 30 days.  I have had no past issues of this type.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 2, 2011 3:20 PM
    Moderator
  • Noel, see below.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {663E70AB-473D-4793-9D6F-05E451449EF7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[Hr = 0x80004005]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{663E70AB-473D-4793-9D6F-05E451449EF7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-637420621-908585155-2948939581</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T5234</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070711000000.000000+000</Date></BIOS><HWID>D6303507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAnJ8Y4wQSXkZqKpIA4AMudvL0AtfwGKxWyPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      HPET   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      SSDT   PTLTD   POWERNOW
      SLIC   GATEWA  SYSTEM 

     


    Michael W. Cline
    Saturday, April 2, 2011 5:24 PM
  • "KS Baritone" wrote in message news:24a58259-4b17-41f8-ad0d-26f09f2508cf...

    Noel, see below.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[Hr = 0x80004005]

     

    Licensing Data-->
    Software Licensing service is not running.

     

     


    Michael W. Cline

    You have two problems - a File Mismatch  being the first to deal with, as it may cause the second (the fact that the Software Licensing Service is not running).
    see if the System File Checker can help....
     
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    Visit the Validation site  http://www.microsoft.com/genuine/validate  and attempt to Validate Windows - again, make a note of error messages.
     
    Run MGADiag again, and see if it's managed to clear the error
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 2, 2011 5:39 PM
    Moderator
  • Noel, that took care of it.  MSE is now showing that my system is "Protected" again.  Thanks very much for your assistance!
    Michael W. Cline
    Sunday, April 3, 2011 12:04 PM
  • "KS Baritone" wrote in message news:6faca26a-c03e-46ee-b953-a36bfb10c109...
    Noel, that took care of it.  MSE is now showing that my system is "Protected" again.  Thanks very much for your assistance!
    Michael W. Cline

    Glad to hear it - but please post a new MGADiag report so that we can check the true status.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 3, 2011 2:17 PM
    Moderator
  • See below.  Thanks again.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {663E70AB-473D-4793-9D6F-05E451449EF7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{663E70AB-473D-4793-9D6F-05E451449EF7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-637420621-908585155-2948939581</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T5234</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070711000000.000000+000</Date></BIOS><HWID>D6303507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-2812007
    Installation ID: 081120100344558451992745968814979362072702997171635693
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DR9M6
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAnJ8Y4wQSXkZqKpIA4AMudvL0AtfwGKxWyPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      HPET   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      SSDT   PTLTD   POWERNOW
      SLIC   GATEWA  SYSTEM 

     


    Michael W. Cline
    Sunday, April 3, 2011 2:27 PM
  • "KS Baritone" wrote in message news:800d70ed-be97-4830-ab40-0b1eebbcec24...

    See below.  Thanks again.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    Michael W. Cline


    Hmmm - still one error left....
    Visit the Validation site  http://www.microsoft.com/genuine/validate  and attempt to Validate Windows - again, make a note of error messages.
    If it fails, go to the Diagnostics page and see if that can help ( www.microsoft.com/genuine/diag ), then try validation again.
     
    Run MGADiag again, and see if it's managed to clear the error
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 3, 2011 4:12 PM
    Moderator
  • I am not able - and have not previously been able - to validate Windows.  it appears to be some kind of ActiveX problem from what I can tell.  When I click on the link you provided, it tries to take me to the validation screen but then immediately diverts to a Microsoft search screen and won't let me go back to the preceeding screen. 
    Michael W. Cline
    Sunday, April 3, 2011 6:42 PM
  • "KS Baritone" wrote in message news:8d24f43a-05e0-4d42-af07-8eb111aa6e37...
    I am not able - and have not previously been able - to validate Windows.  it appears to be some kind of ActiveX problem from what I can tell.  When I click on the link you provided, it tries to take me to the validation screen but then immediately diverts to a Microsoft search screen and won't let me go back to the preceeding screen. 
    Michael W. Cline

    What happens on the Diagnostics page?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 3, 2011 6:47 PM
    Moderator
  • The report runs that I sent you earlier.  I am able to run Diagnostics fine.


    Michael W. Cline
    Sunday, April 3, 2011 7:10 PM
  • "KS Baritone" wrote in message news:433e2e5f-7beb-46eb-a975-f0c11c13cc47...

    The report runs that I sent you earlier.  I am able to run Diagnostics fine.


    Michael W. Cline

    No - the Validation Diagnostics, I mean.... www.microsoft.com/genuine/diag

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 3, 2011 7:15 PM
    Moderator
  • I can't even get to the validation screen, as I indicated earlier.  When I try to use the link you provided, it tries to go there, then diverts to a Microsoft search screen.  Appears to be some sort of ActiveX problem.
    Michael W. Cline
    Monday, April 4, 2011 1:35 AM
  • "KS Baritone" wrote in message news:8d028dfc-eca0-4aed-800c-9c22f4027609...
    I can't even get to the validation screen, as I indicated earlier.  When I try to use the link you provided, it tries to go there, then diverts to a Microsoft search screen.  Appears to be some sort of ActiveX problem.
    Michael W. Cline

    Try resetting the Internet Explorer settings.
    Close all Internet Explorer windows.
    In Control Panel, open Internet Properties, and click on the Advanced tab.
    At the bottom of the page, you'll see the Reset Internet Explorer settings section - click on the Reset button there, and wait until it's finished, then open Internet Explorer, and try validation again.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 4, 2011 5:04 AM
    Moderator
  • http://search.microsoft.com/?mkt=en-us

     

    Noel, I completed the steps above.  When I try to run validation diagnostics, it still takes me to the above link.


    Michael W. Cline
    Monday, April 4, 2011 10:09 AM
  • "KS Baritone" wrote in message news:98245b0e-f25b-4029-8ef4-37b2eb42e114...

    http://search.microsoft..com/?mkt=en-us

     

    Noel, I completed the steps above.  When I try to run validation diagnostics, it still takes me to the above link.


    Michael W. Cline

    In that case, probably the best thing would be for you to contact WGA Support at one of the following places...
     
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 4, 2011 11:57 AM
    Moderator