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Not Genuine? RRS feed

  • Question

  • I bought this at Ball State when I was a student...why is this now not genuine?
    Wednesday, November 11, 2009 3:05 AM

Answers

  • Hello JessieO76,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    The report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    A very likely possibility under your circumstances is that at one time your computer may have had a Genuine installation of Office, but for some reason it was replaced with the current installation, which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.

    Did you purchase Office from the school, or did you purchase Office from a local store unassociated with the school?  What materials do you have from the purchase:  one or two CDs?  Are they hologrammed CDs?  A retail box with a Certificate of Authenticity on the boxtop?  A DVD movie-style plastic CD case?  A manual of about 75-100 pages?  Do your CDs have "Not for retail or oem distribution.  Separate volume license required" or words to that effect?


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, November 12, 2009 8:32 PM
    Wednesday, November 11, 2009 3:25 AM

All replies

  • Hello JessieO76,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 11, 2009 3:08 AM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TVFBT-YH8MK-VWGPD
    Windows Product Key Hash: Lf7BANQCj+J5me6qihNLLUtJ4DE=
    Windows Product ID: 76487-016-4922693-22170
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {83E10D41-F8F4-43C8-B111-9527B09DA5E4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Safari\Safari.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83E10D41-F8F4-43C8-B111-9527B09DA5E4}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VWGPD</PKey><PID>76487-016-4922693-22170</PID><PIDType>5</PIDType><SID>S-1-5-21-117609710-179605362-682003330</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="3"/><Date>20050716000000.000000+000</Date></BIOS><HWID>FB633D5701844076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57159</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 141E0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|141E0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|141E0:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, November 11, 2009 3:10 AM
  • now what? It says i have one day left! I had to do this before and I did it, but I have not been able to see where I can give my product key??? What do I need to do?
    Wednesday, November 11, 2009 3:21 AM
  • Hello JessieO76,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    The report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    A very likely possibility under your circumstances is that at one time your computer may have had a Genuine installation of Office, but for some reason it was replaced with the current installation, which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.

    Did you purchase Office from the school, or did you purchase Office from a local store unassociated with the school?  What materials do you have from the purchase:  one or two CDs?  Are they hologrammed CDs?  A retail box with a Certificate of Authenticity on the boxtop?  A DVD movie-style plastic CD case?  A manual of about 75-100 pages?  Do your CDs have "Not for retail or oem distribution.  Separate volume license required" or words to that effect?


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, November 12, 2009 8:32 PM
    Wednesday, November 11, 2009 3:25 AM
  • Thank you...

    1. I bought this from Ball State University.

    2. I have 5 CD's (three of them have product keys on the back of the sleves and those 3 are hologrammed)

    3. No box tops or manuals
    Wednesday, November 11, 2009 3:43 AM
  • Hello JessieO76,

    Do your CDs have "Not for retail or oem distribution.  Separate volume license required" or words to that effect?

    Why so many CDs?  What are they all for?

    The installed Office Professional Edition 2003 that is reporting as nongenuine has a product key ending in 3HFDY.  Without posting any product keys, do any of your product keys end in 3HFDY?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 11, 2009 3:48 AM
  • 1. Yes they say not for retail or OEM etc...

    2. I have three with holograms all have different product keys they end in VWGDP, PYMGG, XJK8Q

    3. Hologram cds are Windows XP Professional x64 Edition, Windows XP professionals with service pack 2, and office Professional Enterprise Editions 2003 
       the non hologramed cds are...Offfice professional enterprise edition 2003 service pack 1 and Office professional (office outlook 2003 with Buisness Contact manager update
     
    Wednesday, November 11, 2009 4:03 AM
  • Hello JessieO76,

    The current installation of Office Professional 2003 was done with a very widely pirated product key that ends in 3HFDY.  Just to be sure, download and run a little utility called the Magical Jellybean Keyfinder.

    I think if you follow the steps in this MS KB article http://support.microsoft.com/default.aspx/kb/895456 and change the product key for Office from the widely pirated one that ends in 3HFDY, to the product key that you have for Office, it "should" correct the situation.

    After changing the product key, rerun the mgadiag utility and post a fresh report.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 11, 2009 4:15 AM