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  • Question

  • Hi. I just recently got an error about my copy of windows not being genuine except i bought my computer with it pre-installed and have had it for over a year now. This issue just came up yesterday. I haven't installed any new software recently and now I've lost the aero theme among other things. Is there anyway I can fix this?
    Sunday, May 4, 2008 1:21 PM

Answers

  • Hello Dalatepe,

     

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3286395&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Monday, May 5, 2008 9:56 PM