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Vista recovery partition install and upgrade to SP2 activation problem

    Question

  • Hi there

    I have a customers laptop here an E SYSTEM 4315, which has been restored to its original state using its original recovery partition and upgraded somewhat painfully to SP2. Unfortunately, the activation status did not pass somewhere along the update process. The usual step of phone activation which I usually do successfully is not available.

    Please help :)

    Dan

    This is the report from WGADiag

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {3965B108-B4C4-47B6-BF83-438FB76D8768}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3965B108-B4C4-47B6-BF83-438FB76D8768}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-3671242637-2864775558-2208320349</SID><SYSTEM><Manufacturer>DIXONSXP            </Manufacturer><Model>DIXONSXP                           </Model></SYSTEM><BIOS><Manufacturer>OEM</Manufacturer><Version>1.09</Version><SMBIOSVersion major="2" minor="5"/><Date>20071106000000.000000+000</Date></BIOS><HWID>99313507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500180-02-2057-6002.0000-2002012
    Installation ID: 048713379294098122326732444291820480578492542643661913
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: KKMRQ
    License Status: Initial grace period
    Time remaining: 20700 minute(s) (14 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAnJ8sCbgBHHeMpr7BAKK8uPDp8vR0JpZQrFY3M7IN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, inconsistent OEMID or OEMTableID
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: no
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   SiS     671MX  
      MCFG   PTLTD     MCFG 
      SLIC   DSGLTD  DSGVISTA
      SLIC   DSGLTD  DSGVISTA
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist

    Wednesday, July 18, 2012 10:19 AM

Answers

  • The problem with the install is that the BIOS SLIC table which should hold the License for the OS is damaged.

    The Key in use is an OEM_SLP Key which requires the license, and which is embedded in the manufacturer's recovery media.

    Since you've already done a System Recovery with the manufacturer's media, we know that it's a problem with the BIOS, rather than anything else.

    There are two solutions.

    1) contact the manufacturer and see if they can/will provide a BIOS update that solves the problem (such updates are NOT usually available via normal download)

    2) contact MS Activation services and see if they will provide a new Key for the installation. (It seems to depend which side of the bed they got out of, so tread lightly!) . https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

    The only other option is to purchase a new license :(


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by prsltd Wednesday, July 18, 2012 3:40 PM
    Wednesday, July 18, 2012 12:18 PM
    Moderator

All replies

  • You need to change the Key first, to the one on the COA sticker, then

    telephone activation (operator calls)
     Click on the Start button
    in the Search box, type
    SLUI 4
     and hit the Enter key
    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, July 18, 2012 11:24 AM
    Moderator
  • Hi Noel

    Thanks for your reply :)

    The sticker on the bottom of the laptop is worn from use and unreadable. I re-entered the key recovered from the rescue partition and SLUI reports error 0xc004e003 'license evaluation failed' and does not allow me to progress onto telephone activation.

    Is there a UK telephone number I can ring to sort the problem out?

    Dan

    Wednesday, July 18, 2012 12:09 PM
  • The problem with the install is that the BIOS SLIC table which should hold the License for the OS is damaged.

    The Key in use is an OEM_SLP Key which requires the license, and which is embedded in the manufacturer's recovery media.

    Since you've already done a System Recovery with the manufacturer's media, we know that it's a problem with the BIOS, rather than anything else.

    There are two solutions.

    1) contact the manufacturer and see if they can/will provide a BIOS update that solves the problem (such updates are NOT usually available via normal download)

    2) contact MS Activation services and see if they will provide a new Key for the installation. (It seems to depend which side of the bed they got out of, so tread lightly!) . https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

    The only other option is to purchase a new license :(


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by prsltd Wednesday, July 18, 2012 3:40 PM
    Wednesday, July 18, 2012 12:18 PM
    Moderator
  • Ok Noel thanks for your advice.

    I will contact the activation centre. I would prefer not to do a BIOS update on a customers machine unless it was absolutely necessary, in case of failure. 

    Dan

    Wednesday, July 18, 2012 12:36 PM
  • The activation centre sorted the problem with a new key :)
    Wednesday, July 18, 2012 3:40 PM
  • Glad to hear it (did they charge?)

    Thanks for letting us know!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, July 18, 2012 4:16 PM
    Moderator