CRM Page cannot full load (2011)

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  Dear Team,

          One of my client computer is using IE 10 on window 7 32 bit and she cannot see everything when she open the crm.

  

  I removed add-on her IE 10. But still cannot see. I got below error when i open crm from her IE.

  Microsoft Dynamics CRM Error Report Contents

  <CrmScriptErrorReport>
    <ReportVersion>1.0</ReportVersion>
    <ScriptErrorDetails>
     <Message>Unable to get property 'getAppNavState' of undefined or null reference</Message>
     <ExceptionNumber>-2146823281</ExceptionNumber>
     <Line>0</Line>
     <URL>/main.aspx</URL>
     <PageURL>/main.aspx</PageURL>
     <Function>anonymous(eventCode,parameters){returnthis.$6_1.raiseEvent(eventCode,parameters,this)}</Function>
     <CallStack>
      <Function>anonymous(eventCode,parameters){returnthis.$6_1.raiseEvent(eventCode,parameters,this)}</Function>
      <Function>anonymous($p0,$p1){var$v_0=0,$v_1=$p0["uri"],$v_2=Mscrm.CrmUri.create($v_1),$v_3=null,$v_4={};if($p1.get_id()==="crmContentPanel"){if($v_2.get_path().toUpperCase().endsWith("/HOMEPAGE.ASPX"))return;$v_4["pageType"]="isv";$v_0=2;delete$v_2.get_query().pagemode;$v_3=$v_2.toString()}elseif($p1.get_id()==="crmPageManager")if($v_2.get_path().toUpperCase().endsWith("/USERDEFINED/EDIT.ASPX")){$v_4["pageType"]="entity";$v_0=0}elseif($v_2.get_path().toUpperCase().endsWith("/HOMEPAGE.ASPX")){$v_4["pageType"]="grid";$v_0=1;this.$S_3=$v_2.get_query()["sitemappath"]}elseif(Mscrm.Utilities.isHomepageUrl($v_2)){$v_4["pageType"]="isv";$v_0=2;delete$v_2.get_query().pagemode;$v_3=$v_2.toString()}var$v_5=Mscrm.PageManager.get_instance().raiseEvent(Mscrm.ScriptEvents.GetPageInfo,$v_4);if(IsNull($v_5)||$v_5.length<1)return;for(var$v_6={},$v_D=0;$v_D<$v_5.length;$v_D++)if(!IsNull($v_5[$v_D]))$v_6=$v_5[$v_D];if(!$v_6)return;var$v_7=$v_6["Id"],$v_8=$v_6["otc"],$v_9=$v_6["etn"],$v_A=$v_6["title"],$v_B=$v_6["entitydisplayname"],$v_C=$v_6["iconpath"];if(!IsNull($v_6["viewtype"])){$v_3=String.format("viewtype={0}",CrmEncodeDecode.CrmUrlEncode($v_6["viewtype"]));if(!isNullOrEmptyString(this.$S_3))$v_3=String.format("{0}&sitemappath={1}",$v_3,CrmEncodeDecode.CrmUrlEncode(this.$S_3));if(Mscrm.EntityPropUtil.isActivityTypeCode(parseInt($v_8,10)))$v_3=String.format("{0}&type={1}",$v_3,CrmEncodeDecode.CrmUrlEncode($v_9))}if(!IsNull($v_2.get_query()["visualizationId"]))$v_3=String.format("{0}&visualizationId={1}",$v_3,CrmEncodeDecode.CrmUrlEncode($v_2.get_query()["visualizationId"]));if(!IsNull($v_2.get_query()["visualizationType"]))$v_3=String.format("{0}&visualizationType={1}",$v_3,CrmEncodeDecode.CrmUrlEncode($v_2.get_query()["visualizationType"]));if(!IsNull($v_2.get_query()["visualizationPaneMode"]))$v_3=String.format("{0}&visualizationPaneMode={1}",$v_3,CrmEncodeDecode.CrmUrlEncode($v_2.get_query()["visualizationPaneMode"]));if(!IsNull($v_2.get_query()["layout"]))$v_3=String.format("{0}&layout={1}",$v_3,CrmEncodeDecode.CrmUrlEncode($v_2.get_query()["layout"]));if($v_2.get_path().toUpperCase().endsWith("/HOME_DASHBOARDS.ASPX")){$v_7=$p0["id"];if(IsNull($v_7))return;$v_8=$p0["otc"];$v_9=$p0["etn"];$v_A=$p0["title"];$v_B=$p0["entitydisplayname"];$v_3=$p0["action"];$v_0=0}if($v_0!==2&&IsNull($v_7))return;this.addRecord($v_0,$v_7,$v_8,$v_9,$v_B,$v_A,$v_3,$v_C)}</Function>
      <Function>anonymous($p1_0){this.$1X_3($p0,$p1)}</Function>
      <Function>anonymous(){returnb.apply(a,arguments)}</Function>
      <Function>anonymous($p0){this.$X_3=this.$18_3;var$v_0=this.$g_3($p0);$v_0=this.$13_3($v_0);this.$G_3($v_0,$v_0);for(var$v_1=0;$v_1<this.$I_3.length;$v_1++){var$v_2=this.$I_3[$v_1];$v_2($v_0)}this.$I_3=newArray(0);return$v_0}</Function>
      <Function>anonymous($p0,$p1){var$v_0=null;if($p0.Success){$v_0=$p0.ReturnValue;this.$15_3($v_0)}this.$k_3=false}</Function>
      <Function>anonymous(){returnb.apply(a,arguments)}</Function>
      <Function>readyStateChanged()</Function>
     </CallStack>
    </ScriptErrorDetails>
    <ClientInformation>
     <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)</BrowserUserAgent>
     <BrowserLanguage>en-US</BrowserLanguage>
     <SystemLanguage>en-US</SystemLanguage>
     <UserLanguage>en-US</UserLanguage>
     <ScreenResolution>1280x1024</ScreenResolution>
     <ClientName>Web</ClientName>
     <ClientTime>2013-07-17T11:08:14</ClientTime>
    </ClientInformation>
    <ServerInformation>
      <OrgLanguage>1033</OrgLanguage>
      <OrgCulture>1033</OrgCulture>
      <UserLanguage>1033</UserLanguage>
      <UserCulture>1033</UserCulture>
      <OrgID>{4B2FF845-375C-E111-94B8-02215EF05AEE}</OrgID>
      <UserID>{48A59DC5-F897-E111-BFAF-02215EF05AEE}</UserID>
      <CRMVersion>5.0.9690.1992</CRMVersion>
    </ServerInformation>
  </CrmScriptErrorReport>

  Kindly suggest to me.

  Best Regards,

  Yukon

  ---

  Make Simple & Easy

  
  
  

  • Edited by Yukonn Wednesday, July 17, 2013 4:02 AM

  Wednesday, July 17, 2013 3:30 AM