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Windows 7 starter validation problems. RRS feed

  • Question

  • Hello.

    I´m having problems with my HP netbook because it is telling me that my windows 7 starter is not genuine (build 7600... (like alot of people here)) 

    I bought this computer with Windows installed about a month ago and it started with this problem just soon after that, 10-15 days later. At first i could just go to the genuine valitation site and i did that 4-5 times but then that didn't work anymore so i changed the product key (found it under the battery) and did the activation by phone but that only worked for 24 hours. Now It seems that whatever i do it will not go away. So i ask for anyone that can help me fixing this..

    Here is my diognastic info:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x8007041d
    Windows Product Key: *****-*****-R2FM3-9CB4P-8MP3R
    Windows Product Key Hash: 2s1KbGtFaP/ciM3hOu3JXOz517Y=
    Windows Product ID: 00342-OEM-9549233-99673
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011
    ID: {46D6BCD2-382B-4AD3-9E89-202A62EBDBB5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80004005

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{46D6BCD2-382B-4AD3-9E89-202A62EBDBB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8MP3R</PKey><PID>00342-OEM-9549233-99673</PID><PIDType>8</PIDType><SID>S-1-5-21-1035352412-2766534303-2691499214</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Mini 110-3000                </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100526000000.000000+000</Date></BIOS><HWID>7BBA0600018400E4</HWID><UserLCID>040F</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6BE7E06CA46B342</Val><Hash>A9CK3JT8h9nCTPtmpcRWzvaIXaI=</Hash><Pid>81602-417-7675593-68676</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007041D' to display the error text.
    Error: 0x8007041D

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x8007041D
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:12:2010 13:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAnJ/+M/YhGJaAe7gHsJggPRQhchk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      WDAT   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm

     

     

    Thanks.

     

    Tuesday, October 12, 2010 6:24 PM

Answers

  • Considering you have had multiple validation attempts and intermittant problems and are now using a COA key I am going to suggest you start a no cost support incident at the following address

    http://support.microsoft.com/gp/contactwga

    The following is irregular, Tell them that you have the following HR online code. HrOnline: 0x8007041D

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007041D' to display the error text.
    Error: 0x8007041D

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x8007041D

    Wednesday, October 13, 2010 12:16 AM