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configure an email router RRS feed

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    HI KishenK,

                    You can see the requirements on this link http://technet.microsoft.com/en-us/library/dd979176

    Regards,
    Damian Sinay

    • Proposed as answer by nrodriEditor Friday, June 29, 2012 8:26 AM
    Friday, June 29, 2012 4:57 AM
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    The E-mail Router is used to provide CRM a way to send e-mails and to automatically track e-mails (according to the user's preference).

    If you don't use the E-mail Router then the CRM client for Outlook can be used to send and automatically track e-mails. However, I recommend the E-mail Router because sending e-mails happens even if a user doesn't run Outlook.

    The E-mail Router must be used for queues.

    If you don't install and configure the E-mail Router or use the CRM Client for outlook then CRM cannot send e-mails.

    Friday, June 29, 2012 7:27 PM
    Moderator