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  • Question

  • Please fix

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-WV6XG-JJ2J3-239R2
    Windows Product Key Hash: dLK1LYEsNrA+nQXPFOxzE+4LZ+M=
    Windows Product ID: 89580-014-1925326-71227
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.5840.2.00010100.0.0.001
    ID: 8edc8496-0d70-464c-8902-9c16fde922ba
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 5840.vista_rtm.061018-1900
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8edc8496-0d70-464c-8902-9c16fde922ba</UGUID><Version>1.7.0012.0</Version><OS>6.0.5840.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-239R2</PKey><PID>89580-014-1925326-71227</PID><PIDType>5</PIDType><SID>S-1-5-21-2421850593-1613975878-2112706603</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5082</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060330000000.000000+000</Date></BIOS><HWID>3FAD3707018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model>GT5082</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>40BED63DD9F7F0A</Val><Hash>Tv2CHDLHbMNdVg7aoAkP879CFtg=</Hash><Pid>81605-901-9145934-65043</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, March 12, 2007 3:48 PM

Answers

  • Dear happyrat,

    Thank you for your interest in the Office Buy Local program, however it appears that you are not eligible as you did not purchase your machine from a system builder, as stated in your diagnostic report:

    Windows License Type: Retail

    Please let me know if you have any additional questions or comments.

    Thanks!

    Chell

    Monday, March 12, 2007 3:54 PM
  • Hi happyrat,

    It is my understanding that Chell contacted you directly. Please let me know if this issue has not yet been resolved.

     

    Thank you,

    Jenifer

    Friday, May 4, 2007 9:24 PM

All replies

  • Dear happyrat,

    Thank you for your interest in the Office Buy Local program, however it appears that you are not eligible as you did not purchase your machine from a system builder, as stated in your diagnostic report:

    Windows License Type: Retail

    Please let me know if you have any additional questions or comments.

    Thanks!

    Chell

    Monday, March 12, 2007 3:54 PM
  • I AM A SYSTEM BUILDER.  Check my info.  I am a certified system builder with Microsoft although right now I mainly build machines for myself and family.  The license is OEM and I have the cd to prove it.  Do you want me to take a picture and email it to you?
    Sunday, March 25, 2007 6:04 AM
  • Hi happyrat,

    Yes, I would like to discuss this with you, but it would be cumbersome to do so over the Forum.

    Would you please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. Then I will contact you directly.

    Thank you,
    Chell

    Monday, March 26, 2007 8:55 PM
  • 1032357161
    Tuesday, March 27, 2007 8:17 PM
  • Hi happyrat,

    It is my understanding that Chell contacted you directly. Please let me know if this issue has not yet been resolved.

     

    Thank you,

    Jenifer

    Friday, May 4, 2007 9:24 PM