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    I purchased my copy of Microsoft Office Professional 2003 from my university about five or six years ago. I have been getting a notice that my copy is not genuine. Following one of the earlier questions on this forum for the same concerns, I ran the Magical Jelly Bean Keyfinder to see if the key coming up for the program is the one that I am using. However, when I use it I receive two different keys, both labeled Microsoft Office Professional Edition 2003. One of the keys matches the one listed with my copy of Microsoft Office. I do not know where the other key is from and what it is doing. Where do I go from here to stop these not-genuine messages from appearing? Thank you.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MWY27-XCH46-FXH9B
    Windows Product Key Hash: 4p1aLGql6XzYUHRA2YWLJt6a9vc=
    Windows Product ID: 55274-015-6108042-22629
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2891D9C7-99EE-4C78-8770-5E9DA118AFA9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2891D9C7-99EE-4C78-8770-5E9DA118AFA9}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FXH9B</PKey><PID>55274-015-6108042-22629</PID><PIDType>5</PIDType><SID>S-1-5-21-1960408961-1592454029-1801674531</SID><SYSTEM><Manufacturer>Unknow</Manufacturer><Model>Unknow</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070316000000.000000+000</Date></BIOS><HWID>B1453A9F01842E78</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tasmania Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>LastXP v21</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57565</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>44F5090031EB5DA</Val><Hash>rqbgkGy2mY1eEU/s64c/ENmK7KQ=</Hash><Pid>70145-749-7224283-57621</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A6E7:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

     

    Tuesday, November 3, 2009 5:23 AM

Answers

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    Hello ladyscorpionis,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    Right now your computer has two installations of Office Professional Edition 2003.  One is a nongenuine volume licensing edition of Office Professional 2003 that was installed with a widely pirated and now blocked volume licensing key.  The other is a not-yet-activated installation of a retail license for Office Professional 2003.

    In order to Get Genuine, we have to uninstall the nongenuine volume licensing installation of Office Professional 2003.

    You wrote, "One of the keys matches the one listed with my copy of Microsoft Office. I do not know where the other key is from and what it is doing."  That's a good question, so let's try to determine what Office "yours" is.

    The status "114 Blocked VLK 2" refers to a leaked product key that ends in 3HFDY.  Can you confirm that the product key for "your" copy of Office does not end in 3HFDY?  If so, then we can safely uninstall the nongenuine Office and expect to activate and validate "your" copy of Office.  If not, meaning that the product key for "your" copy of Office does end in 3HFDY, then "your" copy of Office is nongenuine, and uninstalling it might leave you with no functional copy of Office if you do not have the product key to activate the installed but not yet activated other copy of Office.

    Please check this and post back with info.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, November 4, 2009 9:57 PM
    Tuesday, November 3, 2009 2:58 PM

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    Hello ladyscorpionis,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    Right now your computer has two installations of Office Professional Edition 2003.  One is a nongenuine volume licensing edition of Office Professional 2003 that was installed with a widely pirated and now blocked volume licensing key.  The other is a not-yet-activated installation of a retail license for Office Professional 2003.

    In order to Get Genuine, we have to uninstall the nongenuine volume licensing installation of Office Professional 2003.

    You wrote, "One of the keys matches the one listed with my copy of Microsoft Office. I do not know where the other key is from and what it is doing."  That's a good question, so let's try to determine what Office "yours" is.

    The status "114 Blocked VLK 2" refers to a leaked product key that ends in 3HFDY.  Can you confirm that the product key for "your" copy of Office does not end in 3HFDY?  If so, then we can safely uninstall the nongenuine Office and expect to activate and validate "your" copy of Office.  If not, meaning that the product key for "your" copy of Office does end in 3HFDY, then "your" copy of Office is nongenuine, and uninstalling it might leave you with no functional copy of Office if you do not have the product key to activate the installed but not yet activated other copy of Office.

    Please check this and post back with info.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, November 4, 2009 9:57 PM
    Tuesday, November 3, 2009 2:58 PM
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    I checked my product key and it does not end in 3HFDY. Also, I am not sure how I would have gotten two installations of Office on my computer, as I installed it myself when I put a new harddrive in the computer about a year ago. How do I find the other installation to remove it? Thank you.
    Tuesday, November 3, 2009 3:44 PM
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    Hello ladyscorpionis,

    Thanks to a previous poster, we might have a good plan to do that.

    Open an Office program normally.  Click Help, then About and then look for a long Product ID number.

    It will be one of these two:
    73931-640-0000106-57565  This is the nongenuine one.

    OR

    70145-749-7224283-57621  This is the not-activated one.


    Now go to the Add or Remove Programs applet in Control Panel.  Hopefully you will see two entries for Office Professional 2003, one that says something like "used frequently" and one that says "used rarely" or similar.  The one that came up when you opened up Office is the one that is used most frequently.  Depending upon which one that is, uninstall the nongenuine one.

    (It's likely that the not activated one is the one that is hardly ever used and the nongenuine one is the one that is frequently used.  But that's not written in stone.)

    Once uninstalled, restart the computer twice.

    Then open up an Office program, Word for example.  If we did it right, you should be shown the Activation Wizard.  Go ahead and activate normally.  After activation, visit www.microsoft.com/genuine and click the Validate Office button, and your Office should validate normally.

    Next, restart once more, then open Word to check for nongenuine notices.

    Post a fresh report so we can double check to make sure it's all good.  http://go.microsoft.com/fwlink/?linkid=52012


    You may continue to see nongenuine notices, and that would be caused by a remnant of the nongenuine Office that we will need to clean up.  If so, post a fresh mgadiag report in this thread...here's the link:  http://go.microsoft.com/fwlink/?linkid=52012
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, November 3, 2009 4:03 PM
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    I followed your instructions for removing the second Office program. When I went to the About portion of Word, I did see the non-genuine number in the Product ID. I then opened the Add/Remove function and saw that there were two installations of Office in the list. Since the non-genuine number came up when I opened Office, I removed the most frequently used version and restarted the computer twice. However, from there I have a problem. When I opened Office I did not get the Activation Wizard. The About portion still shows the non-genuine number, but the Add/Remove function only has one installation on it. Also, when I used the Magical Jelly Bean Keyfinder to check, it still shows two different keys for Office. Here is the report that was generated from what I have done so far. Should I completely remove Office and re-install, or is there something else I can do without removing my programs? Thank you.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MWY27-XCH46-FXH9B
    Windows Product Key Hash: 4p1aLGql6XzYUHRA2YWLJt6a9vc=
    Windows Product ID: 55274-015-6108042-22629
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2891D9C7-99EE-4C78-8770-5E9DA118AFA9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2891D9C7-99EE-4C78-8770-5E9DA118AFA9}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FXH9B</PKey><PID>55274-015-6108042-22629</PID><PIDType>5</PIDType><SID>S-1-5-21-1960408961-1592454029-1801674531</SID><SYSTEM><Manufacturer>Unknow</Manufacturer><Model>Unknow</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070316000000.000000+000</Date></BIOS><HWID>B1453A9F01842E78</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tasmania Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>LastXP v21</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57565</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A6E7:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, November 4, 2009 3:05 AM
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    Hello ladyscorpionis,

    Unfortunately, we ended up uninstalling the wrong installation of Office, since the nongenuine one is still installed.

    As you mentioned, the best thing to do now is to uninstall that nongenuine copy of Office, restart twice, and then do a fresh installation of your retail license for Office using your Genuine hologrammed Office discs and the genuine product key.

    After installation and activation, restart and visit www.microsoft.com/genuine and click on the Validate Office button to ensure that your freshly installed Office validates normally.

    You can post a fresh mgadiag report so we can double-check it.

    Then be sure to visit Microsoft Updates to get your Office updated with the latest service packs and updates.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 4, 2009 10:44 PM
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    I completely uninstalled and reinstalled Office and ran the Validation. It came up genuine. Thank you for all your help. The only strange thing is that when I run the magical jelly bean keyfinder I still receive two keys for Office as well as my key for XP. However, the Add/Remove programs function only shows one installation and the product ID found in Office is the correct one, so I guess that everything is fine. Again, thank you.


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MWY27-XCH46-FXH9B
    Windows Product Key Hash: 4p1aLGql6XzYUHRA2YWLJt6a9vc=
    Windows Product ID: 55274-015-6108042-22629
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2891D9C7-99EE-4C78-8770-5E9DA118AFA9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2891D9C7-99EE-4C78-8770-5E9DA118AFA9}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FXH9B</PKey><PID>55274-015-6108042-22629</PID><PIDType>5</PIDType><SID>S-1-5-21-1960408961-1592454029-1801674531</SID><SYSTEM><Manufacturer>Unknow</Manufacturer><Model>Unknow</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070316000000.000000+000</Date></BIOS><HWID>B1453A9F01842E78</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tasmania Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>LastXP v21</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>44F5090031EB5DA</Val><Hash>rqbgkGy2mY1eEU/s64c/ENmK7KQ=</Hash><Pid>70145-749-7224283-57468</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A6E7:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, November 5, 2009 4:26 PM
  • Question
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    Hello ladyscorpionis,


    As you noted, I, too, see a genuine retail license installaton of Office Professional 2003 on your computer, which is exactly what we want.

    I think the MJ Keyfinder is seeing the leftover registry entry that stores the Product Key for the old nongenuine installation of Office.  It would seem that this registry key is not removed by the usual uninstallation process.  I don't think it's anything to worry about, though :-)

    You're welcome!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 5, 2009 4:42 PM