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  • Question

  • My laptop Crashed today prompting a reinstall of my operating system : Windows XP Pro SP2.  Upon reinstalling i got to the bit asking for my product key which i entered from the sticker on the bottom of the laptop, this came up invalid.  I then selected to contact by telephone and got a code from the very helpful operator which i entered and validated my installation. I have now installed all my software and had started installing all the updates including Windows Genuine Advantage update.  My computer is now telling me that the product key which has been entered (given by the operator at Microsoft) isn't genuine and that i am using a pirated copy of the software and consequently wont let me install anymore updates or use media player 11.  What has happened and how do i fix it please as i have been on the phone to Microsoft  4 times now and i cant get a straight answer or most annoyingly cant fix the problem.

    Thanks in advance David.
    Tuesday, May 29, 2007 11:39 PM

Answers

  • DamEscort,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Note:  If the "Resolve" button on the Windows tab is NOT grayed out, that means the Utility found problems with your installation of Windows that it may be able to repair on its own.  Please click the "Resolve" button and follow any displayed instructions.

    Wednesday, May 30, 2007 2:24 AM