off topic - Error signing in to Family Safety RRS feed

  • General discussion


    Hi, I installed Windows Live OneCare Family Safety program on my Windows XP Home SP2 system. The icon for the program appears on the system tray. When I click on it and enter my Windows Live credentials on the dialog to sign in (step named Program Setup) there is an error:

    "An unexpected error occurred: Error: 800401f3. Invalid class string"


    Is this a known issue? How do I get around this and get the program to work?


    I tried signing in with another Windows Live id that I have - same result.

    I uninstalled the Family Safety program, rebooted, and installed from the download center again - same result.



    Thomas Alex.

    Wednesday, January 30, 2008 7:08 AM

All replies

  • The Family Safety program has a forum dedicated to it - 



    This forum is for http://onecare.live.com



    Wednesday, January 30, 2008 5:59 PM
  • Steve;


    Your link above goes to the General Discussion forum for the OneCare Safety Scanner, not Family Safety.  I'm unable to find the correct link to the referenced forum, sorry.

    Wednesday, January 30, 2008 8:27 PM
  • Hello Stephen. the link you provided does not relate to Family Safety - it is about Safety scanner, which is a different thing under OneCare brand.


    I tried searching the web, browsing through MSDN forums and Windows Live Boards and postings on the Family Safefy blog (http://familysafety.spaces.live.com) , but I could not find any forum dedicated to Windows Live OneCare Family Safety, which is why I posted in the OneCare general forum. Kindly let me know how to direct this appropriately.


    Secondly, Family Safety is a prominent link (the last one on the left-nav) on http://onecare.live.com - so it seemed safe to assume that Windows Live One Care General is a good place to start asking questions.


    Is Family Safety a supported product, either by the Windows Live OneCare team, or PSS, or community? There simply seems to be little information about it.


    Thanks for your help.

    Thomas Alex.



    Thursday, January 31, 2008 7:33 AM
  • Thomas

    You might also take a look at Windows Live One Care Family Safety - http://get.live.com/familysafety/overview



    Thursday, January 31, 2008 11:05 PM
  • I started this post in January, it is now September 2008 and I still have not been able to find the support forum for FamilySafety. The confusingly named "Windows Live OneCare FamilySafety" program still won't install on my XP Home machine.


    From multiple postings on the OneCare forum, it is evident the tech support and MVPs for OneCare do not "care" much for FamilySafety - there are repeated pronouncements that FamilySafety is not part of the OneCare program. I wonder which smart product manager decided to name add OneCare to the Family Safety program branding if it wasn't part of the same program. 


    The worst part of all this is that I am a Microsoft employee. I was just trying to find the answer to this just as any consumer would, and I am terribly, terribly disappointed. I'll try internally in Microsoft to find an answer. In case anyone actually does work on this product any more...

    Sunday, September 14, 2008 9:26 AM
  • Same Family Safety problem for me. An unexpected error occurred. Error: 80048883. If anyone finds a solution, please share...


    Friday, October 3, 2008 11:43 PM
  • Thomas Alex,


    When three of the MVPs for Windows Live OneCare met the Program Manager and a developer at the MVP Summit in April 2008, we offered to be involved in a forum for the product if they wished. They didn't seem too concerned and only wanted to know our thoughts on the product, since they apparently prefer to receive requests for support directly via their online email form.




    Unfortunately, it is extremely difficult to find this form directly, though the link you require has been in front of you since Chuck posted in late january. If you go to the Windows Live OneCare Family Safety - Overview page and then scroll down to the bottom right edge of the page, there is a Support link which takes you to a page where Windows Live Family Safety is listed among all of the Windows Live 'Standard Services'. This link then takes you directly to the email support form I attempted to link above.




    Isn't that obvious?  We don't try to support Windows Live Family Safety because we have no more real knowledge or support of the product within Microsoft than you do.


    Personally, I'm using the Parental Controls built into Vista for my nephews and have completely avoided the Family Safety product. The Vista controls don't require any .NET accounts, but most likely still use the same back-end database for site lookup. This avoids the most common technical issues, but still provides the control and logging I require, though I must be at the local PC to view logs or change settings.



    Saturday, October 4, 2008 12:59 AM
  • Thanks. I have already used the email form and perhaps I'll even get a response.


    ... I tweaked firewall settings and now error is 800401f3 invalid class string. Go figure!



    Saturday, October 4, 2008 1:32 AM