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This copy of Windows is not geniune - after 3 years on PC RRS feed

  • Question

  • Nearly a 3 year old Dell Inspiron laptop with Win 7 64 bit os on
    it.  2 months back got a non-genuine error.  The system is very slow now,
    hanging up on nearly every application.  Software Protection service was not running yet
    set to Automatic (Delayed Start) but I never found it running.

    Windows activation shows 'Status Not Available'  so I can't re-enter the product key if I wanted to.  I may re-install windows to help clean out whatever the problem is but I'm concerned with re-activating with my product key once I do this.

    A valid product key is on machine that came with it (I won't publish it here).

    I've tried to run sfc /scannow but it fails at 39%.

    sfc quit after 39%
    Microsoft Windows [Version
    6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights
    reserved.
    C:\Windows\system32>sfc /scannow
    Beginning system scan.  This
    process will take some time.
    Beginning verification phase of system
    scan.
    Verification 39% complete.
    Windows Resource Protection could not
    perform the requested operation.
    C:\Windows\system32>

     Below is the MGADiag.exe output.

    Diagnostic Report
    (1.9.0027.0):
    -----------------------------------------
    Windows Validation
    Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr =
    0xc0000022
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows
    Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID:
    00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type:
    OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID:
    {8B063077-E817-40A0-ADF4-D9C0B96FED65}(3)
    Is Admin: Yes
    TestCab:
    0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By:
    Microsoft
    Product Name: Windows 7 Home Premium
    Architecture:
    0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:

    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER
    Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr =
    0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr =
    0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe
    Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr =
    0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr =
    0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr =
    0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA
    Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student
    2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr =
    0x80070002
    Office Diagnostics:
    025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser
    Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE;
    Win32)
    Default Browser: C:\Program Files (x86)\Internet
    Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download
    unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins:
    Allowed
    Initialize and script ActiveX controls not marked as safe:
    Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe
    for scripting: Allowed
    File Scan Data-->
    File Mismatch:
    C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005
    Other
    data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{8B063077-E817-40A0-ADF4-D9C0B96FED65}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-814646011-1716359438-2480651472</SID><SYSTEM><Manufacturer>Dell
    Inc.</Manufacturer><Model>Inspiron 1440                  
    </Model></SYSTEM><BIOS><Manufacturer>Dell
    Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion
    major="2"
    minor="4"/><Date>20090729000000.000000+000</Date></BIOS><HWID>77653507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
    Standard
    Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL 
    </OEMID><OEMTableID>WN09  
    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
    GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Home and Student
    2007</Name><Ver>12</Ver><Val>881A3B847FBFF36</Val><Hash>dJiya9RwdwprR0p/fNvB0UticDM=</Hash><Pid>81602-923-6671807-68421</Pid><PidType>1</PidType></Product></Products><Applications><App
    Id="16" Version="12" Result="100"/><App Id="18" Version="12"
    Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1"
    Version="12"
    Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer
    running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to
    display the error text.
    Error: 0xC0000022
    Windows Activation
    Technologies-->
    HrOffline: 0x00000000
    HrOnline:
    0xC0000022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:21:2012
    13:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service:
    Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID
    Data-->
    HWID Hash Current:
    MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqig1S4u6LB6f35CQuDKWFY7rBD+D0bK
    OEM
    Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid
    for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID
    Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value
    OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  

    HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  

      OSFR   DELL    WN09   
      SSDT   PmRef  CpuPm

       
    Monday, November 26, 2012 1:36 PM

Answers

All replies

  •  

    Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

     

    Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

     

    Log into your normal account.

    You'll get a set of options - pick the Command Prompt one.

    At the command prompt, type  DIR C:\

    - if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.

    If not, try D:\ or E:\ (etc. until you get the right letter)

    then type the following command

     

    CHKDSK <drive>: /R

     

    and wait for it to complete - it could take a few hours, depending on the size of the drive.

     

    Once complete, type  

     

    sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

     

    where <drive> is the letter you found above.

     

    Wait for the command to complete. (make a note of the response!).

     

    Once it has, type  EXIT and the pick the option to reboot.

     

    Post another MGADiag report   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 26, 2012 1:47 PM
    Moderator
  • This appears to have fixed the problem!    CHKDSK reported that spsys.sys file had bad clusters and repaired it. Now windows activation shows as valid and updates are now again available.

    Windows has a product key again here is the mgadiag report now.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8B063077-E817-40A0-ADF4-D9C0B96FED65}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8B063077-E817-40A0-ADF4-D9C0B96FED65}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-814646011-1716359438-2480651472</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="4"/><Date>20090729000000.000000+000</Date></BIOS><HWID>77653507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>881A3B847FBFF36</Val><Hash>dJiya9RwdwprR0p/fNvB0UticDM=</Hash><Pid>81602-923-6671807-68421</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0352010
    Installation ID: 006801837733721432630811918053487685172372880292245344
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/26/2012 11:09:16 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC0000022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:21:2012 13:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqig1S4u6LB6f35CQuDKWFY7rBD+D0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      OSFR   DELL    WN09   
      SSDT   PmRef  CpuPm

    Tuesday, November 27, 2012 5:14 AM
  • That looks a lot better - to clear the last error, you should attempt validation at www.microsoft.com/genuine/validate and see what happens (it should pass).

    Good luck.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by codeSnag Wednesday, November 28, 2012 11:54 PM
    Tuesday, November 27, 2012 6:47 AM
    Moderator