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Windows 7 is showing as "Not Genuine" RRS feed

  • Question

  • I tried doing the fix to change the PK in the "Computer/Systems Properties" window but there was no link at the bottom of the page to click on to change the PK. This error code started back in January and I have delt with it because I'm overseas and my internet connection is not the best but now it's getting to be a pain. Please help! 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6A875A66-D11E-43CD-9DCB-DD75748EB7EC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A875A66-D11E-43CD-9DCB-DD75748EB7EC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1602559391-1085301748-1844645434</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System XPS L502X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110504000000.000000+000</Date></BIOS><HWID>AA553707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Afghanistan Standard Time(GMT+04:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9AEF417FFE2877A</Val><Hash>7p8hOAx8UlSHrzqzKtRiL6ODsQI=</Hash><Pid>81605-957-6018427-65987</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 10:5:2012 08:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAAACAAAABAABAAEAln0q1GAlFD0uZyg/cuj04U9C2DLcMhhJ2Gwucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    QA09  
      FACP   DELL    QA09  
      HPET   DELL    QA09  
      MCFG   DELL    QA09  
      SLIC   DELL    QA09  
      SSDT   DELL    PtidDevc
      ASF!   DELL    QA09  
      SSDT   DELL    PtidDevc
      SSDT   DELL    PtidDevc
      SSDT   DELL    PtidDevc
      UEFI   DELL    QA09  
      UEFI   DELL    QA09  
      UEFI   DELL    QA09  

    Sunday, October 7, 2012 10:43 AM

Answers

  • Highlight ALL the text in the code box, and right-click on it - select Copy

    sc create sppsvc binPath= %SystemRoot%\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""  sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD) sc sidtype sppsvc UNRESTRICTED

     

    Open an Elevated Command Prompt window

     

    Right-click on the C:\ icon  (top left of the window) and select Edit... >Paste

     

    You should get Success responses after each line of code

     

    when complete, reboot

     

     

    test the outcome (MGADiag should now report properly on the state of the license)

     Post your MGADiag report, and we'll see where we are.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Rakker009 Sunday, October 7, 2012 9:10 PM
    Sunday, October 7, 2012 2:40 PM
    Moderator

All replies

  • What error message are you seeing?  Error: 0x80070424 indicates a problem with Windows Update.  That would not require changing the product key.  See the Microsoft KB article at

    http://support.microsoft.com/kb/968002


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Sunday, October 7, 2012 12:06 PM
    Answerer
  • The 424 error in fact means that the SPPSVC has probably been 'uninstalled' by a Registry Cleaner.

    Please open an Elevated (Administrator) Command Prompt window and use the following
    commands....

     

    net start sppsvc

    sc qc sppsvc

    sc queryex sppsvc

    sc qprivs sppsvc

    sc qsidtype sppsvc

    sc sdshow sppsvc

    net start vss 

     

    Copy and paste the output to your reply.


      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 7, 2012 12:10 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start sppsvc
    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.


    C:\Windows\system32>
    C:\Windows\system32>sc qc sppsvc
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>
    C:\Windows\system32>sc queryex sppsvc
    [SC] EnumQueryServicesStatus:OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>
    C:\Windows\system32>sc qprivs sppsvc
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>
    C:\Windows\system32>sc qsidtype sppsvc
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>
    C:\Windows\system32>sc sdshow sppsvc
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>
    C:\Windows\system32>net start vss
    The Volume Shadow Copy service is starting.
    The Volume Shadow Copy service was started successfully.


    C:\Windows\system32>

    Sunday, October 7, 2012 2:11 PM
  • Highlight ALL the text in the code box, and right-click on it - select Copy

    sc create sppsvc binPath= %SystemRoot%\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""  sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD) sc sidtype sppsvc UNRESTRICTED

     

    Open an Elevated Command Prompt window

     

    Right-click on the C:\ icon  (top left of the window) and select Edit... >Paste

     

    You should get Success responses after each line of code

     

    when complete, reboot

     

     

    test the outcome (MGADiag should now report properly on the state of the license)

     Post your MGADiag report, and we'll see where we are.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Rakker009 Sunday, October 7, 2012 9:10 PM
    Sunday, October 7, 2012 2:40 PM
    Moderator
  • It took some time but your fix worked. Thanks for your help.
    Sunday, October 7, 2012 9:10 PM
  • Please post a new MGADiag report so we can check it.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 7, 2012 9:38 PM
    Moderator