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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D10E9511-88B4-4BE3-A1CD-4CB6B6F852BB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppc.dll[Hr = 0x80004005]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D10E9511-88B4-4BE3-A1CD-4CB6B6F852BB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3150349417-607245930-114174598</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS><HWID>2B5D3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1AD' to display the error text.
    Error: 0x1AD

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000024
    Event Time Stamp: 12:4:2011 20:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqi8hS4u6LB6fxBIQuDKWFY7HEbAMEbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09  
      FACP            DELL          WN09  
      HPET            DELL          WN09  
      MCFG            DELL          WN09  
      SLIC            DELL          WN09  
      OSFR            DELL          WN09   
      SSDT            PmRef        CpuPm

    I followed the directions, downloaded the Windows Activation and ran it, and it's somewhere in the ether of my computer. The troubleshooting suggestions on the download page say to uninstall the update, but it doesn't show in my downloaded programs. I downloaded it again (in case that helped) but when it finishes installing it says it's already installed. It has never done anything and I can't find it even using search to uninstall it.

    Also, can't do backups or open a cmd window.

    So... now what?

    Debbie


    • Edited by spellwight Sunday, December 11, 2011 4:26 AM
    Sunday, December 11, 2011 4:20 AM

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    "spellwight" wrote in message news:634913c9-f88d-4c67-a851-097da6b6bc2c...

    I use McAfee security and it never found a virus. And I've never used a registry cleaner.

     

    Hmmm – have you recently upgraded the McAfee?
    Have you EVER had Norton installed on this machine – even an unactivated Trial?
    Both can cause severe problems in unexpected ways – you may want to think about uninstalling the current one, then running the removal tools for both, and then reinstalling McAfee (not my choice, but it’s your machine).
    Other than that I can only suggest a repair install, a reformat/reinstall or contacting WGA Support.
     
    WGA Support can be found here-

    North America:

    http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4


    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0


    Please let us know if (and how) MS manage to repair the problem - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 13, 2011 12:10 AM
    Monday, December 12, 2011 10:51 AM
    Moderator

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    "spellwight" wrote in message news:dadf6947-99e1-4faf-a1db-61e5ee087879...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppc.dll[Hr = 0x80004005]

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS



    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1AD' to display the error text.
    Error: 0x1AD

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000024
    Event Time Stamp: 12:4:2011 20:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001


    I followed the directions, downloaded the Windows Activation and ran it, and it's somewhere in the ether of my computer. The troubleshooting suggestions on the download page say to uninstall the update, but it doesn't show in my downloaded programs. I downloaded it again (in case that helped) but when it finishes installing it says it's already installed. It has never done anything and I can't find it even using search to uninstall it.

    Also, can't do backups or open a cmd window.

    So... now what?

    Debbie


     
     
    Your problem is not primarily to do with the WAT update – but the file mismatch highlighted above.
    The best thing to start with is probably a basic chkdsdsk and sfc.....
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 11, 2011 8:00 AM
    Moderator
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    As I stated above, I cannot open a command window.

    "C:\Windows\system32\cmd.exe is not a valid Win32 application."

    I can't do backups either, another error message.

    Is there another way to get a cmd window?

    Sunday, December 11, 2011 3:20 PM
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    "spellwight" wrote in message news:cd72dc2c-b2cf-4b3c-a870-33f49a03134b...

    As I stated above, I cannot open a command window.

    "C:\Windows\system32\cmd.exe is not a valid Win32 application."

    I can't do backups either, another error message.

    Is there another way to get a cmd window?

     
    Ah – sorry.
    I suspect that one of your services has been disabled – probably the Application Information Service.
     
    Boot to Safe Mode, Open Services.msc and check the AI service’s settings – it should be set to Manual, and the Logon should be the Local System account.
     
    Also check the Cryptographic Services are set to Automatic, using the Network Service account.
     
    Then boot back to normal mode, and see if CMD starts working :)
     
    If not, you should be able to run the  CHKDSK from a Safe Mode Admin CP  (not sure about SFC)
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 11, 2011 3:58 PM
    Moderator
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    okay, did the safe mode and checked the settings and they were already as you posted. Still get the same error message on the CMD.EXE.

    Ran CHKDSK from safe mode and it gave me about 12 lines of data and then after 1195 allocation units on disk it says Unable to obtain a handle to the event log.

    • Edited by spellwight Sunday, December 11, 2011 11:14 PM
    Sunday, December 11, 2011 11:02 PM
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    "spellwight" wrote in message news:264bbf59-0f6d-4387-a546-87fabc16db1e...

    okay, did the safe mode and checked the settings and they were already as you posted. Still get the same error message on the CMD.EXE.

    Ran CHKDSK from safe mode and it gave me about 12 lines of data and then after 1195 allocation units on disk it says Unable to obtain a handle to the event log.

    I suspect that you are going to have to do a system recovery – it sounds as if you have some serious problems with services or permissions.
    Have you had a problem with  a virus recently? Have you been using any kind of Registry Cleaner?
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 11, 2011 11:42 PM
    Moderator
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    I use McAfee security and it never found a virus. And I've never used a registry cleaner.

     

    Sunday, December 11, 2011 11:46 PM
  • Question
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    "spellwight" wrote in message news:634913c9-f88d-4c67-a851-097da6b6bc2c...

    I use McAfee security and it never found a virus. And I've never used a registry cleaner.

     

    Hmmm – have you recently upgraded the McAfee?
    Have you EVER had Norton installed on this machine – even an unactivated Trial?
    Both can cause severe problems in unexpected ways – you may want to think about uninstalling the current one, then running the removal tools for both, and then reinstalling McAfee (not my choice, but it’s your machine).
    Other than that I can only suggest a repair install, a reformat/reinstall or contacting WGA Support.
     
    WGA Support can be found here-

    North America:

    http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4


    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0


    Please let us know if (and how) MS manage to repair the problem - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 13, 2011 12:10 AM
    Monday, December 12, 2011 10:51 AM
    Moderator