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WinXP Product Activation RRS feed

  • Question

  • Hello,

     

    I recently purchased a reconditioned laptop from an online reseller (Lappies.co.uk).

     

    It appears that they have re-installed WinXP pro using an OEM Disk, and now the serial number on the bottom of the laptop will not activate. I am reluctant to purchase another copy of XP as the machine has a valid OEM licence?

     

    I've run the diagnostics - Here are the results:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-HWKG8-XC7Y8-DTY86
    Windows Product Key Hash: XUHWTgnOyOGtsoXNXkkM0EC+cDE=
    Windows Product ID: 76487-OEM-2245816-55794
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {B4D20D95-20CD-44C2-87B4-7CE66D2BFA6D}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B4D20D95-20CD-44C2-87B4-7CE66D2BFA6D}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DTY86</PKey><PID>76487-OEM-2245816-55794</PID><PIDType>3</PIDType><SID>S-1-5-21-220523388-1343024091-1158173107</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq nc4000 (DJ146S#ABU)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BAS Ver. F.2F</Version><SMBIOSVersion major="2" minor="3"/><Date>20041210000000.000000+000</Date></BIOS><HWID>EDDB3407018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    I would appreciate some assistance as the reseller is not responding to my emails / calls.

     

    Thanks in advance

    Saturday, August 25, 2007 2:59 PM

Answers

  • StChristophe,

     

     

    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

     

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”,

    and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then

    click “Next”
    .4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.
    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers: 

    http://support.microsoft.com/kb/326851.  If you are done with the activation, kindly proceed in

    validating the copy of your software by going to http://www.microsoft.com/genuine .  Click

    “Validate Windows” button. Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

     

    Friday, September 14, 2007 11:24 PM